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Client Service Representative - CMA Settlement

Chandler, Arizona;

Job Description:

Job Description:

The Settlement role within CMA Operations has the responsibility to reconcile brokerage activity for account transactions associated with Visa Debit Card, Direct Deposit, ATM Withdrawals, Move Money/FTS, Checks, Treasury Credits and ACH between Merrill Lynch and BofA. The settlement employee will be responsible for daily balancing of this activity via bank accounts and ledgers and minimizing the risk of loss due to potential differences in activity posted. The Settlement employee is responsible to rotate on a monthly basis the processing of all settlement accounts and ledgers. The Settlement employee is also responsible for financial reporting in conjunction with the respective settlements. It is the responsibility of the settlement employee to maintain optimal efficiency in reporting rolled up to GWIM Finance and senior management. Risk accountability is key to success and the Settlement employee must be diligent and have great attention to detail always working within our risk framework.

The employee will also act as a liaison for various business partners while taking ownership of a problem and seeing it through to a resolution. The employee is also responsible for processing e-mail requests from internal business units that filter to team via an internal unit mailbox as well as generate adhoc, weekly and monthly reporting and ledger reconciliation. 

Required Skills:

  • Strong analytical ability, able to think outside of the box.
  • Self-starter, must be willing to asks questions and constantly seek ways for process improvement.
  • Strong PC skills, proficient in MS Office specifically Excel and Outlook.
  • Able to prioritize issues and handle several sensitive processes at once in a timely fashion.
  • Must develop a deep understanding of their process quickly and be able to speak to their process across all levels of the organization.
  • Ability to communicate effectively– engage management in all escalated issues and continually follow up on outstanding items.
  • Client/Customer Service background preferred.
  • Possesses excellent verbal and written communication skills.
  • Acts with a sense of urgency and creates this in others.
  • Displays problem-solving, analytical & organizational skills.
  • Acts decisively and with good judgment.
  • Must be flexible & adaptable; multi-tasker.
  • Thinks strategically and willingly participates in projects and other opportunities.
  • Motivated individual who maintains a positive and professional attitude at all time.

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday AZ: 8-4:30 (change depending on time change, 7-3:30) FL: 10 - 6:30

Referral Bonus Amount:

0

Job Description:

Job Description:

The Settlement role within CMA Operations has the responsibility to reconcile brokerage activity for account transactions associated with Visa Debit Card, Direct Deposit, ATM Withdrawals, Move Money/FTS, Checks, Treasury Credits and ACH between Merrill Lynch and BofA. The settlement employee will be responsible for daily balancing of this activity via bank accounts and ledgers and minimizing the risk of loss due to potential differences in activity posted. The Settlement employee is responsible to rotate on a monthly basis the processing of all settlement accounts and ledgers. The Settlement employee is also responsible for financial reporting in conjunction with the respective settlements. It is the responsibility of the settlement employee to maintain optimal efficiency in reporting rolled up to GWIM Finance and senior management. Risk accountability is key to success and the Settlement employee must be diligent and have great attention to detail always working within our risk framework.

The employee will also act as a liaison for various business partners while taking ownership of a problem and seeing it through to a resolution. The employee is also responsible for processing e-mail requests from internal business units that filter to team via an internal unit mailbox as well as generate adhoc, weekly and monthly reporting and ledger reconciliation. 

Required Skills:

  • Strong analytical ability, able to think outside of the box.
  • Self-starter, must be willing to asks questions and constantly seek ways for process improvement.
  • Strong PC skills, proficient in MS Office specifically Excel and Outlook.
  • Able to prioritize issues and handle several sensitive processes at once in a timely fashion.
  • Must develop a deep understanding of their process quickly and be able to speak to their process across all levels of the organization.
  • Ability to communicate effectively– engage management in all escalated issues and continually follow up on outstanding items.
  • Client/Customer Service background preferred.
  • Possesses excellent verbal and written communication skills.
  • Acts with a sense of urgency and creates this in others.
  • Displays problem-solving, analytical & organizational skills.
  • Acts decisively and with good judgment.
  • Must be flexible & adaptable; multi-tasker.
  • Thinks strategically and willingly participates in projects and other opportunities.
  • Motivated individual who maintains a positive and professional attitude at all time.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21074307

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Erin Capuzzo

Referral Bonus:

0