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Fraud Analyst II (Pre-Paid Fraud)-2nd Shift

Jacksonville, Florida;

Job Description:

Line of Business Role Description

The Fraud Agent reviews card accounts for possible fraudulent account activity. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. Will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. May perform back office functions related to research and resolution of fraudulent activity and service support. Ensures all actions are resolved in compliance with state regulations and bank procedures, integrity levels of the departments system and financial controls.

Reviews complex products for the prevention and detection of possible Fraud. Responsible for research and analysis of account activity to assess levels of risk and fraud. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to an Operations Manager

Required Skills

2+ years’ customer service experience

Passion for delivering a personalized and caring experience; ability to anticipate and resolve caller concerns with the goal of exceeding expectations, no matter how large or small the request.
Ability to exercise sound judgment to assess the risk level when reviewing card accounts for possible fraudulent activity and make decisions to best care for the cardholder.

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Positions would  work Sunday-Thursday 1230pm EST – 9pm EST

Job Band:

H7

Shift: 

2nd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Line of Business Role Description

The Fraud Agent reviews card accounts for possible fraudulent account activity. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. Will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. May perform back office functions related to research and resolution of fraudulent activity and service support. Ensures all actions are resolved in compliance with state regulations and bank procedures, integrity levels of the departments system and financial controls.

Reviews complex products for the prevention and detection of possible Fraud. Responsible for research and analysis of account activity to assess levels of risk and fraud. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to an Operations Manager

Required Skills

2+ years’ customer service experience

Passion for delivering a personalized and caring experience; ability to anticipate and resolve caller concerns with the goal of exceeding expectations, no matter how large or small the request.
Ability to exercise sound judgment to assess the risk level when reviewing card accounts for possible fraudulent activity and make decisions to best care for the cardholder.

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Positions would  work Sunday-Thursday 1230pm EST – 9pm EST

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21074306

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Michelle Genser

Referral Bonus:

0