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Product Owner - Charlotte, NC

Charlotte, North Carolina

Job Description:

Responsible for maximizing the value for a product. Defines the vision and roadmap for the product, defining and prioritizing stories in the product backlog, and articulating this to both stakeholders and the development team. Works closely with stakeholders to understand their needs, and with the Product Manager in a scaled Agile model to ensure there is alignment. Possess a working knowledge of the product, and basic understanding of the business or technology domain. With some guidance, creates the vision and roadmap for the product to align with strategic direction for the business or technology domain. Communicates the product vision and roadmap to stakeholders and the team. Collaborates with stakeholders to understand their needs and problems. Creates and prioritizes work for one team. Learning to collaborate with cross-functional teams. With some guidance, creates and prioritizes stories in the product backlog. Refines stories with the team to ensure there are enough ready stories to load the next 1-2 sprints. Reviews and accepts stories and is empowered to make on-the-spot decisions on scope and requirements. Works in partnership with the team to ensure that optimum value is obtained through technology and through an advanced understanding of the business. Individual contributor.

Global Banking Technology - (GBT):

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Overview:

This technical analyst role will require advanced leadership and communication skills, and the successful candidate will need to drive efforts to completion across different lines of business and third party solutions.

Performs technical analyst responsibilities relating to information technology implementations, upgrades, conversions associated to a 3rd party telephony platform. Provides analytical support for information technology projects. Develops and revises project materials and maintains project documentation.  Recommends improvements in project deliverables. Works on projects under minimal supervision, with general guidance from more seasoned technical analysts, architects and managers.

The successful candidate will demonstrate the ability to analyze data, positively influence partners, and continuously seek opportunities to improve the telephony platform and process.

Responsibilities:

  • Provides business analysis and technical support for modification, implementation, or conversion of business applications and telephony systems.
  • Translates business needs into functional/technical requirements.
  • Acts as liaison between Business Platform, Business Operations, and third party software/hardware developers/project managers.
  • Aware of business or function for which application or system is designed. (Prepaid Fraud, Prepaid Claims and Corporate Prepaid Users, Prepaid Call Center)
  • Tracking of project deliverables and follow up with relevant third party and technical teams.
  • Skilled at researching and accessing data through various tools, databases and APIs.
  • Able to build queries, analyze data and create dashboards and reports that show metrics and patterns in the data.
  • Identify and escalate risks, issues and dependencies that threaten program delivery dates
  • Facilitate project communication across various technology and business groups within the division
  • Attend project meetings and technical working groups (architects, developers, network/infrastructure partners and third party vendors) and produce organized and coherent meeting notes and action plans
  • Responsible for helping to plan, coordinate, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program.
  • Communicates the work objectives, coordinates delivery, manages risks, ensures compliance to standards, and provides end-to-end visibility into the health of the technical deliverables.
  • Ensures execution and delivery meets the client’s expectations in terms of the functionality, quality, timeline and cost.
  • Plans and coordinates delivery and dependencies with across multiple teams.
  • Facilitates dependency management/risk management/impediment removal for the defined deliverables.
  • Promotes/facilitates communication and collaboration across organizations to support the deliverable completion and timeline.
  • Gathers/facilitates status updates for the deliverables to leadership pertaining to delivery, risks/issues, and schedule.
  • Ensures that execution is aligned with deliverable requirements by working with the change manager.

Required Skills:

  • Requires 5-7 years of experience
  • Call center experience (business analyst, technology, production support or telephony experience preferred)
  • Strong attention to detail
  • SAFe certified PO/PM
  • Ability to independently manage workload
  • Proven problem solving/ root cause analysis skills
  • Demonstrated ability to build positive relationships with business partners
  • Excellent time management, organization and prioritization skills
  • Proficient with Microsoft Access, SharePoint, Outlook, Communicator, Excel, Power Point, Visio, One Note, and Call Center applications                                                                       

Desired Skills:

  • Project Management/ Third Party/Vendor Management, Third Party Platform Management, Agile Kanban, Product Owner

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Responsible for maximizing the value for a product. Defines the vision and roadmap for the product, defining and prioritizing stories in the product backlog, and articulating this to both stakeholders and the development team. Works closely with stakeholders to understand their needs, and with the Product Manager in a scaled Agile model to ensure there is alignment. Possess a working knowledge of the product, and basic understanding of the business or technology domain. With some guidance, creates the vision and roadmap for the product to align with strategic direction for the business or technology domain. Communicates the product vision and roadmap to stakeholders and the team. Collaborates with stakeholders to understand their needs and problems. Creates and prioritizes work for one team. Learning to collaborate with cross-functional teams. With some guidance, creates and prioritizes stories in the product backlog. Refines stories with the team to ensure there are enough ready stories to load the next 1-2 sprints. Reviews and accepts stories and is empowered to make on-the-spot decisions on scope and requirements. Works in partnership with the team to ensure that optimum value is obtained through technology and through an advanced understanding of the business. Individual contributor.

Global Banking Technology - (GBT):

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Overview:

This technical analyst role will require advanced leadership and communication skills, and the successful candidate will need to drive efforts to completion across different lines of business and third party solutions.

Performs technical analyst responsibilities relating to information technology implementations, upgrades, conversions associated to a 3rd party telephony platform. Provides analytical support for information technology projects. Develops and revises project materials and maintains project documentation.  Recommends improvements in project deliverables. Works on projects under minimal supervision, with general guidance from more seasoned technical analysts, architects and managers.

The successful candidate will demonstrate the ability to analyze data, positively influence partners, and continuously seek opportunities to improve the telephony platform and process.

Responsibilities:

  • Provides business analysis and technical support for modification, implementation, or conversion of business applications and telephony systems.
  • Translates business needs into functional/technical requirements.
  • Acts as liaison between Business Platform, Business Operations, and third party software/hardware developers/project managers.
  • Aware of business or function for which application or system is designed. (Prepaid Fraud, Prepaid Claims and Corporate Prepaid Users, Prepaid Call Center)
  • Tracking of project deliverables and follow up with relevant third party and technical teams.
  • Skilled at researching and accessing data through various tools, databases and APIs.
  • Able to build queries, analyze data and create dashboards and reports that show metrics and patterns in the data.
  • Identify and escalate risks, issues and dependencies that threaten program delivery dates
  • Facilitate project communication across various technology and business groups within the division
  • Attend project meetings and technical working groups (architects, developers, network/infrastructure partners and third party vendors) and produce organized and coherent meeting notes and action plans
  • Responsible for helping to plan, coordinate, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program.
  • Communicates the work objectives, coordinates delivery, manages risks, ensures compliance to standards, and provides end-to-end visibility into the health of the technical deliverables.
  • Ensures execution and delivery meets the client’s expectations in terms of the functionality, quality, timeline and cost.
  • Plans and coordinates delivery and dependencies with across multiple teams.
  • Facilitates dependency management/risk management/impediment removal for the defined deliverables.
  • Promotes/facilitates communication and collaboration across organizations to support the deliverable completion and timeline.
  • Gathers/facilitates status updates for the deliverables to leadership pertaining to delivery, risks/issues, and schedule.
  • Ensures that execution is aligned with deliverable requirements by working with the change manager.

Required Skills:

  • Requires 5-7 years of experience
  • Call center experience (business analyst, technology, production support or telephony experience preferred)
  • Strong attention to detail
  • SAFe certified PO/PM
  • Ability to independently manage workload
  • Proven problem solving/ root cause analysis skills
  • Demonstrated ability to build positive relationships with business partners
  • Excellent time management, organization and prioritization skills
  • Proficient with Microsoft Access, SharePoint, Outlook, Communicator, Excel, Power Point, Visio, One Note, and Call Center applications                                                                       

Desired Skills:

  • Project Management/ Third Party/Vendor Management, Third Party Platform Management, Agile Kanban, Product Owner

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21074244

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Mindy Savage

Referral Bonus:

0

Street Address

Primary Location:
401 N TRYON ST, NC, Charlotte, 28255