girl looking into her desktop
Back to search results

Non Trading Desktop Support

London, , United Kingdom

Job Description:

Job Title: Non Trading Desktop Support

Corporate Title: Analyst

Location: London

Role Description:

  • Point of contact for the Business and Service Desk for escalations and enquiries
  • Engage in high severity business impacting production incidents and problem tickets to work through to resolution
  • Engage engineering teams for process and application improvement opportunities
  • Review system documentation for accuracy and updates as necessary
  • Provide support for Executives and users with accessibility needs
  • Software and system fault diagnosis, analysis and fix
  • Ownership of all user problems through to completion
  • Liaising with other technology partners or vendors
  • Risk awareness of technology and business impact
  • Assisting with other system related activities (IMAC)
  • Engaging with technology partners & vendors on a day to day basis
  • Follow our Remote Support model

The Team:

  • Overall support group covering all areas of the business is around 25 individuals strong.
  • All teams work towards common goals while being highly focused on client care
  • Equivalent teams across all three regions to great exposure opportunities there 
  • Great exposure to all lines of business and various levels of senior executives
  • We provide great learning opportunities to help strengthen your skills and knowledge

Core Skills:

  • Results Driven - individual must be able to drive incidents to resolution and through root cause analysis
  • Leverages Technology-must utilize multiple bank tools and systems to assess and understand supported environment
  • Demonstrates Analytical Ability-must be able to assist in resolution of complex issues during high pressure situations
  • Demonstrates Attention to Detail-must be able to look for anomalies in the environment that have caused or have the potential to cause operational instability
  • Communicates and Influences-must be able to communicate to and influence all levels of the organization
  • Maintains a strong focus on customer/client needs
  • Communicates in a clear and logical manner, focusing on key points
  • Displays knowledge of common installation, advanced configuration and in-depth troubleshooting

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H6

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Non Trading Desktop Support

Corporate Title: Analyst

Location: London

Role Description:

  • Point of contact for the Business and Service Desk for escalations and enquiries
  • Engage in high severity business impacting production incidents and problem tickets to work through to resolution
  • Engage engineering teams for process and application improvement opportunities
  • Review system documentation for accuracy and updates as necessary
  • Provide support for Executives and users with accessibility needs
  • Software and system fault diagnosis, analysis and fix
  • Ownership of all user problems through to completion
  • Liaising with other technology partners or vendors
  • Risk awareness of technology and business impact
  • Assisting with other system related activities (IMAC)
  • Engaging with technology partners & vendors on a day to day basis
  • Follow our Remote Support model

The Team:

  • Overall support group covering all areas of the business is around 25 individuals strong.
  • All teams work towards common goals while being highly focused on client care
  • Equivalent teams across all three regions to great exposure opportunities there 
  • Great exposure to all lines of business and various levels of senior executives
  • We provide great learning opportunities to help strengthen your skills and knowledge

Core Skills:

  • Results Driven - individual must be able to drive incidents to resolution and through root cause analysis
  • Leverages Technology-must utilize multiple bank tools and systems to assess and understand supported environment
  • Demonstrates Analytical Ability-must be able to assist in resolution of complex issues during high pressure situations
  • Demonstrates Attention to Detail-must be able to look for anomalies in the environment that have caused or have the potential to cause operational instability
  • Communicates and Influences-must be able to communicate to and influence all levels of the organization
  • Maintains a strong focus on customer/client needs
  • Communicates in a clear and logical manner, focusing on key points
  • Displays knowledge of common installation, advanced configuration and in-depth troubleshooting

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-21074086

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

James Bannerman

Referral Bonus:

0

Street Address

Primary Location:
2 King Edward St, London, EC1A 1HQ