girl looking into her desktop
Back to search results

Mortgage Specialist Lead - Greensboro, NC

Greensboro, North Carolina

Job Description:

Supports the servicing of mortgage loans. Work will vary based on associate's department. May entail working on default and/or non-defaulted loans. Responsibilities may include processing routine transactions, documenting loan history, responding to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action. Handles more complex levels of transactions requiring subject matter expertise. Responsibilities include that of a Mort. Servicing Specialist III in addition to providing support and assistance to the Team Manager. Trains and mentors teammates, however does not have direct management responsibility (i.e. direct reports). Typically will have more than 5 years experience with a working knowledge of the mortgage business and general office skills

Required Skills:

• Demonstrated strong analytical / problem solving skills are required.

• Experience in Mortgage Servicing with specific knowledge of Payment / Cash Transaction Processing.

• Ability to collaborate with teammates in other line of businesses and functions.

• Strong attention to detail and strong organizational skills required

• Excellent verbal and written communication skills.

• Strong people / interpersonal skills required.

• Flexibility to work weekends and/or extended hours as needed

• Efficiently manages time and capacity.

Desired Skills:

• Experience in financial services and knowledge of financial services industry, products and solutions.

• Working knowledge of MSP payment reversal / application processing.

• Ability to read and understand loan payment history.

• 1 year of cash handling experience

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

M-F 8a-5p

Referral Bonus Amount:

0

Job Description:

Supports the servicing of mortgage loans. Work will vary based on associate's department. May entail working on default and/or non-defaulted loans. Responsibilities may include processing routine transactions, documenting loan history, responding to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action. Handles more complex levels of transactions requiring subject matter expertise. Responsibilities include that of a Mort. Servicing Specialist III in addition to providing support and assistance to the Team Manager. Trains and mentors teammates, however does not have direct management responsibility (i.e. direct reports). Typically will have more than 5 years experience with a working knowledge of the mortgage business and general office skills

Required Skills:

• Demonstrated strong analytical / problem solving skills are required.

• Experience in Mortgage Servicing with specific knowledge of Payment / Cash Transaction Processing.

• Ability to collaborate with teammates in other line of businesses and functions.

• Strong attention to detail and strong organizational skills required

• Excellent verbal and written communication skills.

• Strong people / interpersonal skills required.

• Flexibility to work weekends and/or extended hours as needed

• Efficiently manages time and capacity.

Desired Skills:

• Experience in financial services and knowledge of financial services industry, products and solutions.

• Working knowledge of MSP payment reversal / application processing.

• Ability to read and understand loan payment history.

• 1 year of cash handling experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21074084

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kerry Lucas

Referral Bonus:

0

Street Address

Primary Location:
4161 PIEDMONT PKWY, NC, Greensboro, 27410