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Resource Support Sr Specialist

Pennington, New Jersey

Job Description:

Enterprise Overview:

Support the field by providing accurate and timely responses to operational inquiries from the Merrill Lynch Branch Offices (Financial Advisors, Client Associates, Client Relationship Managers, etc.), maintaining compliance of securities industry regulations for both Merrill Lynch Wealth Management and Bank of America's current policies & procedures. Work with all departments within GWIM Technology & Operations to resolve issues. Document all problems and ensures follow up, completion, and communication of response to Branch and/or Associate. Provide support to GWIM T &O operations departments by providing feedback on inquiries that are received, and fostering open communication with operations Supervisors and Managers. Exercise independent judgment to diagnose problems using appropriate procedures. Provide guidance to Associates regarding procedural, technical and/or operational changes. Responsible for ensuring adequate phone coverage and responding to emails. Perform tasks and/or projects as needed for other Operations departments.

LOB Description:

The Retirement Onboarding and Operations teams within Wealth Management Operations provide onboarding, plan maintenance and operational support for Institutional and Personal Retirement clients for product lines offered through Retirement & Personal Wealth Solutions (RPWS).

The Personal Retirement Operations Team processes new account documents, complex distributions and corrections for Personal Retirement accounts. The products supported include:  Health Savings Account, IRA/Roth, SEP/SIMPLE/BASIC, NextGen 529 and Education Savings.

The Special Distributions position combines processing, risk control, and service.  The candidate would be responsible for processing retirement account Special Distribution ASAP requests (Beneficiary, Divorce), History File adjustments for beneficiaries and Distribution Reversal ASAP requests for branch offices and Edge.  This includes reviewing documentation (e.g., death certificate, divorce decree, marital settlement agreement and various legal paperwork), to determine if payments are being distributed to the authorized parties.

Key Responsibilities:

  • Maintain extreme organizational skills
  • Handle inbound ASAP inquiries from branch and home office partners related to the divorce/death/adjustments
  • Effectively research reversal requests to ensure validity
  • Proactively review weekly reports to ensure accurate tax reporting
  • Work efficiently and effectively with internal and external partners to service client requests

Required Skills:

  • White-glove service experience
  • Strong communication and interpersonal skills
  • Strong problem solving and decision making skills
  • Strong organization and follow-up skills
  • Must possess the ability to adapt quickly to a dynamic and changing environment
  • Quick learner who can develop expertise promptly

Desired Skills:

  • Knowledge of individual retirement accounts
  • College degree preferred
  • Shows initiative
  • Must possess a Meets/Meets rating or higher
  • Must not be on any type of Written Warning or Progressive Discipline

Job Band:

H6

Shift: 

3rd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Enterprise Overview:

Support the field by providing accurate and timely responses to operational inquiries from the Merrill Lynch Branch Offices (Financial Advisors, Client Associates, Client Relationship Managers, etc.), maintaining compliance of securities industry regulations for both Merrill Lynch Wealth Management and Bank of America's current policies & procedures. Work with all departments within GWIM Technology & Operations to resolve issues. Document all problems and ensures follow up, completion, and communication of response to Branch and/or Associate. Provide support to GWIM T &O operations departments by providing feedback on inquiries that are received, and fostering open communication with operations Supervisors and Managers. Exercise independent judgment to diagnose problems using appropriate procedures. Provide guidance to Associates regarding procedural, technical and/or operational changes. Responsible for ensuring adequate phone coverage and responding to emails. Perform tasks and/or projects as needed for other Operations departments.

LOB Description:

The Retirement Onboarding and Operations teams within Wealth Management Operations provide onboarding, plan maintenance and operational support for Institutional and Personal Retirement clients for product lines offered through Retirement & Personal Wealth Solutions (RPWS).

The Personal Retirement Operations Team processes new account documents, complex distributions and corrections for Personal Retirement accounts. The products supported include:  Health Savings Account, IRA/Roth, SEP/SIMPLE/BASIC, NextGen 529 and Education Savings.

The Special Distributions position combines processing, risk control, and service.  The candidate would be responsible for processing retirement account Special Distribution ASAP requests (Beneficiary, Divorce), History File adjustments for beneficiaries and Distribution Reversal ASAP requests for branch offices and Edge.  This includes reviewing documentation (e.g., death certificate, divorce decree, marital settlement agreement and various legal paperwork), to determine if payments are being distributed to the authorized parties.

Key Responsibilities:

  • Maintain extreme organizational skills
  • Handle inbound ASAP inquiries from branch and home office partners related to the divorce/death/adjustments
  • Effectively research reversal requests to ensure validity
  • Proactively review weekly reports to ensure accurate tax reporting
  • Work efficiently and effectively with internal and external partners to service client requests

Required Skills:

  • White-glove service experience
  • Strong communication and interpersonal skills
  • Strong problem solving and decision making skills
  • Strong organization and follow-up skills
  • Must possess the ability to adapt quickly to a dynamic and changing environment
  • Quick learner who can develop expertise promptly

Desired Skills:

  • Knowledge of individual retirement accounts
  • College degree preferred
  • Shows initiative
  • Must possess a Meets/Meets rating or higher
  • Must not be on any type of Written Warning or Progressive Discipline

Shift:

3rd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21073441

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Dawn Peterson

Referral Bonus:

0

Street Address

Primary Location:
1400 AMERICAN BLVD, NJ, Pennington, 08534