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Application Programmer - Core Technology Infrastructure

Jersey City, New Jersey

Job Description:

The Production Services Lead is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Global Financial Crimes and Compliance. To perform this function, the Production Support Analyst performs daily tasks assigned by the Production Support Lead. These tasks are aligned to the key services outlined within the Global Support Services Service Catalog.

Key responsibilities:

  • Monitoring and Incident Management

  • Request Management and Disaster Recovery / Application Recovery Certification Exercise

  • Metrics Reporting Responsibilities

  • Provide Subject Matter Expertise for support of assigned applications

  • User and batch job issue resolution

  • Creating support documentation and updating existing documentation

  • Investigation of root cause analysis and irreversible corrective action

  • Will work closely with Business Partners and Development team

  • Hands on support of the applications

  • Disaster recovery test coordination, preparation and execution

  • Monitoring of daily batch processing  Initial troubleshooting and triage of production incidents

Required Skills:

  • Minimum 8+ years of experience in the following: Unix / Shell Scripting, Batch Monitoring, Manage Stakeholder expectations, Informatica, Oracle, Autosys

  • Knowledge on Incident Management (ITSM Remedy, JIRA)

  • Excellent verbal and written communication

  • Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system

  • Good understanding of financial/banking industry

  • Creative and strong problem solving skills

  • Excellent written and verbal communications skills

  • Ability to operate in high-pressure situations

  • Results oriented, and must be able to effectively interact with Senior Management and Business Partners

Desired Skills

  • Hands-on experience in Autosys, ITRS & Informatica

  • Good Communication Skills

  • Good understanding on the Compliance Technology

Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Production Services Lead is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Global Financial Crimes and Compliance. To perform this function, the Production Support Analyst performs daily tasks assigned by the Production Support Lead. These tasks are aligned to the key services outlined within the Global Support Services Service Catalog.

Key responsibilities:

  • Monitoring and Incident Management

  • Request Management and Disaster Recovery / Application Recovery Certification Exercise

  • Metrics Reporting Responsibilities

  • Provide Subject Matter Expertise for support of assigned applications

  • User and batch job issue resolution

  • Creating support documentation and updating existing documentation

  • Investigation of root cause analysis and irreversible corrective action

  • Will work closely with Business Partners and Development team

  • Hands on support of the applications

  • Disaster recovery test coordination, preparation and execution

  • Monitoring of daily batch processing  Initial troubleshooting and triage of production incidents

Required Skills:

  • Minimum 8+ years of experience in the following: Unix / Shell Scripting, Batch Monitoring, Manage Stakeholder expectations, Informatica, Oracle, Autosys

  • Knowledge on Incident Management (ITSM Remedy, JIRA)

  • Excellent verbal and written communication

  • Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system

  • Good understanding of financial/banking industry

  • Creative and strong problem solving skills

  • Excellent written and verbal communications skills

  • Ability to operate in high-pressure situations

  • Results oriented, and must be able to effectively interact with Senior Management and Business Partners

Desired Skills

  • Hands-on experience in Autosys, ITRS & Informatica

  • Good Communication Skills

  • Good understanding on the Compliance Technology

Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21073058

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kathryn Dixon

Referral Bonus:

0

Street Address

Primary Location:
101 HUDSON ST, NJ, Jersey City, 07302