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Operations Analyst Healthlogic

College Park, Georgia

Job Description:

Create resolution and control escalation  for Healthlogic clients onshore and offshore.  Timely response to client queries regarding escalations and client rules. Train new employees for Healthlogic onshore and offshore.  Track, report , and review metrics for all Healthlogic sites. Review Client rules and submit changes/updates

2+ years of progressive banking  and medical billing experience
3 years of project management experience
∙ Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner
∙ Excellent communications skills and ability to present to an audience
∙ Ability to work under pressure in a team environment
∙ Ability to liaise with all levels of the operation  and people with different experiences and backgrounds
∙ Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
∙ Previous experience within a client service team
∙ Knowledge of Operational Risk
Ability to meet tight deadlines
Ability to lead team huddles to deliver important departmental updates to team
Ability and willingness to continuously learn on the job
Ability to problem-solve and take ownership of process improvements
Ability to work in a team environment
Excellent verbal and written communication skills with ability to communicate effectively with senior leadership
Ability to assist in leading and delivering change initiatives
Flexibility- ability to work overtime when needed to meet client deadlines
Holiday work is required
Ability to communicate computer system problems 

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Create resolution and control escalation  for Healthlogic clients onshore and offshore.  Timely response to client queries regarding escalations and client rules. Train new employees for Healthlogic onshore and offshore.  Track, report , and review metrics for all Healthlogic sites. Review Client rules and submit changes/updates

2+ years of progressive banking  and medical billing experience
3 years of project management experience
∙ Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner
∙ Excellent communications skills and ability to present to an audience
∙ Ability to work under pressure in a team environment
∙ Ability to liaise with all levels of the operation  and people with different experiences and backgrounds
∙ Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
∙ Previous experience within a client service team
∙ Knowledge of Operational Risk
Ability to meet tight deadlines
Ability to lead team huddles to deliver important departmental updates to team
Ability and willingness to continuously learn on the job
Ability to problem-solve and take ownership of process improvements
Ability to work in a team environment
Excellent verbal and written communication skills with ability to communicate effectively with senior leadership
Ability to assist in leading and delivering change initiatives
Flexibility- ability to work overtime when needed to meet client deadlines
Holiday work is required
Ability to communicate computer system problems 

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21072562

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Autumn Barlow Huitt

Referral Bonus:

0

Street Address

Primary Location:
6000 Feldwood Rd, GA, College Park, 30349