girl looking into her desktop
Back to search results

EAC Compliance & Operational Risk Specialist

Charlotte, North Carolina;

Job Description:

The Enterprise Area of Coverage (EAC) Compliance & Operational Risk (C&OR) Specialist is an individual contributor member of an EAC C&OR team that is responsible for enterprise-wide oversight of processes, controls, laws, rules, and/or regulations that have enterprise-wide applicability, affecting two or more Front Line Units or Control Functions (“FLU/CF”) (examples include Third Party, Privacy, Reg W). Responsibilities include identifying, escalating and mitigating risks in a timely manner in alignment with the C&OR Management (“CORM”) Program, with the Global Compliance -- Enterprise Policy, the Operational Risk Management -- Enterprise Policy (collectively “the Policies”), and delivering on the other requirements in the Policies.
The EAC C&OR Specialist assists in engaging other C&OR officers, including horizontal coverage owners and EAC, to provide comprehensive oversight of FLU/CF activities. This role assists in developing and maintaining a global coverage plan which defines the scope and risk-based focus of the second line’s risk management activities. The EAC C&OR Specialist also assists in preparing materials for C&OR regulatory exams/audits/inquiries and may assist with preparation for FLU/CF regulatory exams/audits/inquiries.

Activities this role performs for their area of coverage include, but are not limited to:

• Assists in the development of independent risk management reporting as input into governance and management routines
• Assists with the oversight of FLU/CF training, which may include content development and/or tracking and communication of completion rates
• Assists with the development and maintenance of C&OR-owned policies and standards to ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable
• Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage and maintains a comprehensive regulatory inventory; may support communication of regulatory changes to the FLU/CF and ensuring that policies, standards, procedures and/or processes are appropriately implemented or amended to address regulatory requirements
• Assists in identifying, aggregating, reporting, escalating, inspecting and challenging remediation plans, and performing thematic analysis on FLU/CF-owned issues and control enhancements
• Assists in remediating C&OR “owned” issues and control enhancements
• Executes C&OR Monitoring, Testing, and Assessments; communicates results
• Reviews and challenges the FLU/CF process, risk, control (PRC) inventory and FLU/CF Risk & Control Self-Assessment (RCSA)
• Supports the review and challenge of internal and external operational loss events, including development of remediation plans to strengthen controls
• Supports Scenario Analysis activities to provide a forward-looking estimate of hypothetical operational losses
• Assists with the development of risk metrics, monitors related performance and breach remediation

•    Coordinate monthly review of performance and development of Global Change Process Health Point of View (POV) and escalations
o    Facilitate EC COR internal review of monitoring activities for key control and metric performance where results are reviewed to facilitate risk identification
o    Coordinate and facilitate Change Executive Governance including review on program level themes and FLU/CF egregious non-performance and escalation opportunities
o    Create escalations documentation and review of escalation to GCOR Risk Committees, Management Risk Committees and Enterprise Risk Committees
•    This position is responsible to coordinate across EC COR  and Change Executives for appropriate presenters  in governance forums
•    The employee in this role must communicate crisply and candidly with FLU/LOB and Global Risk executives and think strategically.

Required Skills:

-Minimum Years Business & Functional Experience: 3 years

-Bachelor's degree (preferred)

-Working knowledge of of Process Owner Accountiblity and experiences as follows:
•Process, Risk and Control, experience in Centralized Process Ownership (legacy Business Enablement) a plus
•Process Owner Portal (POP) and ORCIT
•Global Compliance and Operational Risk Coverage Plans; specific intent of coverage and reporting knowledge

Facilitation – Demonstrates the knowledge, skills, motivations, and behaviors required to be a successful meeting facilitator, such as:
•Delivers materials effectively while maintaining audience attention
•Uses a variety of methods to effectively facilitate discussions and transfer information to key audiences

Communication – Demonstrates ability to develop and deliver concise, professional to various levels of the organization from senior leaders to front line change practitioners

Desired Skills: Knowledge of or certification in law, rule, regulation or area of coverage (i.e.: SCRA, Privacy); Association of Privacy Professional (IAPP) accredited certification programs for Privacy EAC

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Global Change EAC team owns the Global Change Policy and Standards, the Sponsor / Manage Change Central Process and is an Enterprise Areas of Coverage for Global Change. This role will coordinate monthly review of performance and development of Global Change Process Health Point of View (POV) and escalations

  • Facilitate EC COR internal review of monitoring activities for key control and metric performance where results are reviewed to facilitate risk identification
  • Coordinate and facilitate Change Executive Governance including review on program level themes and FLU/CF egregious non-performance and escalation opportunities
  • Create escalations documentation and review of escalation to GCOR Risk Committees, Management Risk Committees and Enterprise Risk Committees
  • Coordinate across EC COR; and Change Executives for appropriate presenters; in governance forums

Communicate crisply and candidly with FLU/LOB and Global Risk executives and think strategically.

Requested and desired skills and qualifications:

  • Bachelor's degree (preferred)
  • Working knowledge of Process Owner Accountability and experiences as follows:
    • Process, Risk and Control, experience in Centralized Process Ownership (legacy Business Enablement) a plus
    • Process Owner Portal (POP) and ORCIT
  • Working knowledge of Risk Management Framework, 1st Line of Defense Business Controls and/or 2nd Global Compliance and Operational Risk Functions (monitoring, testing, assessment, etc)
  • Facilitation – Demonstrates the knowledge, skills, motivations, and behaviors required to be a successful meeting facilitator, such as: Delivers materials effectively while maintaining audience attention; Uses a variety of methods to effectively facilitate discussions and transfer information to key audiences
  • Communication – Demonstrates ability to develop and deliver concise, professional to various levels of the organization from senior leaders to front line change practitioners
  • Analytical skills – Able to analyze data and trends at a deeper level, report and escalate when needed, recognize trends in performance and identify systemic skill gaps to curate solutions.
  • Change adoption – Seeks best practices and insights, reaches beyond own experience, engages top performers and global resources for input on best practices.
  • Prioritization – Identifies key drivers and opportunities; identifies levers that influence trends; then prioritizes focus for greatest and most critical impact.
  • Ownership – Demonstrates personal accountability to drive new initiatives that accelerate adoption, drive skills development and take performance to the next level.

The Enterprise Area of Coverage (EAC) Compliance & Operational Risk (C&OR) Specialist is an individual contributor member of an EAC C&OR team that is responsible for enterprise-wide oversight of processes, controls, laws, rules, and/or regulations that have enterprise-wide applicability, affecting two or more Front Line Units or Control Functions (“FLU/CF”) (examples include Third Party, Privacy, Reg W). Responsibilities include identifying, escalating and mitigating risks in a timely manner in alignment with the C&OR Management (“CORM”) Program, with the Global Compliance -- Enterprise Policy, the Operational Risk Management -- Enterprise Policy (collectively “the Policies”), and delivering on the other requirements in the Policies.
The EAC C&OR Specialist assists in engaging other C&OR officers, including horizontal coverage owners and EAC, to provide comprehensive oversight of FLU/CF activities. This role assists in developing and maintaining a global coverage plan which defines the scope and risk-based focus of the second line’s risk management activities. The EAC C&OR Specialist also assists in preparing materials for C&OR regulatory exams/audits/inquiries and may assist with preparation for FLU/CF regulatory exams/audits/inquiries.

Additional activities this role performs for their area of coverage include, but are not limited to:

• Assists in the development of independent risk management reporting as input into governance and management routines
• Assists with the oversight of FLU/CF training, which may include content development and/or tracking and communication of completion rates
• Assists with the development and maintenance of C&OR-owned policies and standards to ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable
• Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage and maintains a comprehensive regulatory inventory; may support communication of regulatory changes to the FLU/CF and ensuring that policies, standards, procedures and/or processes are appropriately implemented or amended to address regulatory requirements
• Assists in identifying, aggregating, reporting, escalating, inspecting and challenging remediation plans, and performing thematic analysis on FLU/CF-owned issues and control enhancements
• Assists in remediating C&OR “owned” issues and control enhancements
• Executes C&OR Monitoring, Testing, and Assessments; communicates results
• Reviews and challenges the FLU/CF process, risk, control (PRC) inventory and FLU/CF Risk & Control Self-Assessment (RCSA)
• Supports the review and challenge of internal and external operational loss events, including development of remediation plans to strengthen controls
• Supports Scenario Analysis activities to provide a forward-looking estimate of hypothetical operational losses
• Assists with the development of risk metrics, monitors related performance and breach remediation

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21072113

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

James Henry

Referral Bonus:

0