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Operations Consulant - Client Onboarding

Charlotte, North Carolina

Job Description:

Responsible for day-to-day analysis, research and resolution of complex and varied business partner requests.  Functions include administering defined procedures, analysis, business rules, and non-standard procedures.  Takes active and consistent ownership of all aspects of the position including meeting deadlines and time management as it relates to work queues.  This ensures there are no gaps in efficiency and productivity.  Should have thorough understanding of the business unit's operations processes and implications on other groups within the operations function. Knowledge acquired through increasingly responsible operations analysis work and on the job training.  Responsible for maintaining subject matter expertise, clearly recognized as an expert by peers and provides guidance and direction to other associates. 

Responsibilities:

• Support for one or more Lines of Business (Global Markets)
• Complete work to current standards of accuracy, timeliness and volume and ensure that Service Level Agreements are met.
• Will take ownership of issues and follow through to ensure issues are resolved in a timely and accurate manner.
• Apply business perspective and knowledge of Bank of America business practices and procedures to solve business data requests and problems.
• Build and maintain close working relationship with internal clients.  Understand their relationship with the Bank’s customers and prospects. 
• Display behaviors including, but not limited to customer/client focus; development of solutions that create value for the customers; inspires and motivates the team to constantly raise the bar; work across the Organization to build effective problem solving relationships; adapts quickly to new demands and challenges.
• Expected to take on and resolve the most complex client relationships, problems and issues.
• Assists in training and development of new associates and entry-level positions.
• Lead and/or monitor projects as needed.
• Identify opportunities and make recommendations for process improvements.  Assist with, or coordinate, the implementation of change as needed.
• Develop and achieve challenging performance goals in support of individual development and organizational goals.  Monitor and track progress of goals.
• Demonstrate excellent judgment in making independent decisions and performing tasks.
• Serve as subject matter expert for business partners and customers, as applicable.

Requirements:

• Effective communication skills
• Excellent research skills using internal and external tools
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Must be able to work independently and is not afraid to make a decision and act on it
• Ability to manage competing responsibilities within defined SLAs

Other Qualifications:

∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Responsible for day-to-day analysis, research and resolution of complex and varied business partner requests.  Functions include administering defined procedures, analysis, business rules, and non-standard procedures.  Takes active and consistent ownership of all aspects of the position including meeting deadlines and time management as it relates to work queues.  This ensures there are no gaps in efficiency and productivity.  Should have thorough understanding of the business unit's operations processes and implications on other groups within the operations function. Knowledge acquired through increasingly responsible operations analysis work and on the job training.  Responsible for maintaining subject matter expertise, clearly recognized as an expert by peers and provides guidance and direction to other associates. 

Responsibilities:

• Support for one or more Lines of Business (Global Markets)
• Complete work to current standards of accuracy, timeliness and volume and ensure that Service Level Agreements are met.
• Will take ownership of issues and follow through to ensure issues are resolved in a timely and accurate manner.
• Apply business perspective and knowledge of Bank of America business practices and procedures to solve business data requests and problems.
• Build and maintain close working relationship with internal clients.  Understand their relationship with the Bank’s customers and prospects. 
• Display behaviors including, but not limited to customer/client focus; development of solutions that create value for the customers; inspires and motivates the team to constantly raise the bar; work across the Organization to build effective problem solving relationships; adapts quickly to new demands and challenges.
• Expected to take on and resolve the most complex client relationships, problems and issues.
• Assists in training and development of new associates and entry-level positions.
• Lead and/or monitor projects as needed.
• Identify opportunities and make recommendations for process improvements.  Assist with, or coordinate, the implementation of change as needed.
• Develop and achieve challenging performance goals in support of individual development and organizational goals.  Monitor and track progress of goals.
• Demonstrate excellent judgment in making independent decisions and performing tasks.
• Serve as subject matter expert for business partners and customers, as applicable.

Requirements:

• Effective communication skills
• Excellent research skills using internal and external tools
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Must be able to work independently and is not afraid to make a decision and act on it
• Ability to manage competing responsibilities within defined SLAs

Other Qualifications:

∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21072008

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kimberly Ravlich

Referral Bonus:

0

Street Address

Primary Location:
200 N College St, NC, Charlotte, 28255