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Operations Analyst

Scranton, Pennsylvania

Job Description:

Job Description

Responsible for the day to day analysis, research and resolution of various problems
• Function includes processing Deletes and Reversals requests
• Responsible for immediately responding to customer inquiries, utilizing on-line systems, report archives etc. maintaining keen awareness of inter-day service level being delivered by monitoring telephone call management system status, researching aging reports, etc.
• Call customers for clarification of details contained on Requests or additional approvals as needed per procedures
• Maintain electronic logs of all activities surrounding these activities.
• Handle special, assigned and/or sensitive or risk customers, attending to their ACH inquiries and making certain needs are met and the company's financial risk is managed by not allowing ACH files to process until all risk attributes have been satisfied.
• Support special projects within ACH or impacting ACH, reviewing documentation and procedures, by testing changes and by helping with change implementation.
• Assist less experienced associates resolve Customer inquiries.
• Assist other departmental sections as needed.

Minimum Required Skills:

  • Highly organized with strong attention to detail
  • Typing and Data entry experience
  • Excellent time management and prioritization skills, with ability to meet deadlines
  • Experience with working independently and on teams
  • Experienced with Microsoft Office Suite
  • Experienced with managing multiple priorities and multi tasks
  • Excellent written and verbal communication skills
  • Proactive approach to problem resolution
  • Able to work overtime and weekends when needed

Desired Skills:

  • Previous ACH experience
  • Financial industry experience

Job Band:

H6

Shift: 

2nd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday – Friday, 1:30 pm - 10:00 pm

Referral Bonus Amount:

0

Job Description:

Job Description

Responsible for the day to day analysis, research and resolution of various problems
• Function includes processing Deletes and Reversals requests
• Responsible for immediately responding to customer inquiries, utilizing on-line systems, report archives etc. maintaining keen awareness of inter-day service level being delivered by monitoring telephone call management system status, researching aging reports, etc.
• Call customers for clarification of details contained on Requests or additional approvals as needed per procedures
• Maintain electronic logs of all activities surrounding these activities.
• Handle special, assigned and/or sensitive or risk customers, attending to their ACH inquiries and making certain needs are met and the company's financial risk is managed by not allowing ACH files to process until all risk attributes have been satisfied.
• Support special projects within ACH or impacting ACH, reviewing documentation and procedures, by testing changes and by helping with change implementation.
• Assist less experienced associates resolve Customer inquiries.
• Assist other departmental sections as needed.

Minimum Required Skills:

  • Highly organized with strong attention to detail
  • Typing and Data entry experience
  • Excellent time management and prioritization skills, with ability to meet deadlines
  • Experience with working independently and on teams
  • Experienced with Microsoft Office Suite
  • Experienced with managing multiple priorities and multi tasks
  • Excellent written and verbal communication skills
  • Proactive approach to problem resolution
  • Able to work overtime and weekends when needed

Desired Skills:

  • Previous ACH experience
  • Financial industry experience

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21071135

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Carolyn Brocket

Referral Bonus:

0

Street Address

Primary Location:
1 Fleet Way, PA, Scranton, 18507