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Analyst I- Tech Delivery

Charlotte, North Carolina

Job Description:

Responsible for capturing and refining business and/or system requirements (based on specialization) that may or may not involve a software change. Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a foundational understanding of the business and/or technical domain based on their specialization. Developing an understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Analyzes the stakeholder process to build efficiencies and also analyzes the software to improve or implement that process. Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests. Analyzes functional and data requirements. Answers the questions: What does the software do and how does it store information? Assists users and development team with application testing and troubleshooting. Identifies, documents and troubleshoots application related problems. Documents process, procedures and workflows associated with applications. Creates and maintains training materials for end-users. Individual contributor.

The Global Risk Analytics Technology team is looking for a talented and highly motivated junior analyst to help support the application control and governance team.

Job Responsibilities:

  • Support a team of software developers with application governance support for 23 loan loss forecasting applications
  • Partner with enterprise and audit teammates across 3 continents to monitor and enforce application controls and compliance with Enterprise Standards
  • Support internal projects and assist applications controls manger with deliverables
  • Process and organize project documents, create and maintain team repository of standard operating manuals, application system diagrams and data classification information

Required Skills:

  • Strong verbal and written communication
  • Ability to follow technical discussion, summaries actions and monitoring deliverables
  • Comfortable client facing and driving resolution with business users remotely
  • Prior application support/controls experience would be helpful
  • Strong sense of ownership, urgency, and drive
  • Self-motivated with a strong work ethic and a passion for learning and problem solving
  • Excellent communication, willingness to take ownership and risks, and enthusiasm in the face of technical challenges
  • Self-starter, confident, shows initiative and has a risk mindset

Desired Skills:

  • Bachelor’s Degree in communications, business analysis or organizational management would be preferable

Global Risk Analytics:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Responsible for capturing and refining business and/or system requirements (based on specialization) that may or may not involve a software change. Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a foundational understanding of the business and/or technical domain based on their specialization. Developing an understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Analyzes the stakeholder process to build efficiencies and also analyzes the software to improve or implement that process. Gathers and catalogs functional, non-functional, and technical requirements for stakeholder requests. Analyzes functional and data requirements. Answers the questions: What does the software do and how does it store information? Assists users and development team with application testing and troubleshooting. Identifies, documents and troubleshoots application related problems. Documents process, procedures and workflows associated with applications. Creates and maintains training materials for end-users. Individual contributor.

The Global Risk Analytics Technology team is looking for a talented and highly motivated junior analyst to help support the application control and governance team.

Job Responsibilities:

  • Support a team of software developers with application governance support for 23 loan loss forecasting applications
  • Partner with enterprise and audit teammates across 3 continents to monitor and enforce application controls and compliance with Enterprise Standards
  • Support internal projects and assist applications controls manger with deliverables
  • Process and organize project documents, create and maintain team repository of standard operating manuals, application system diagrams and data classification information

Required Skills:

  • Strong verbal and written communication
  • Ability to follow technical discussion, summaries actions and monitoring deliverables
  • Comfortable client facing and driving resolution with business users remotely
  • Prior application support/controls experience would be helpful
  • Strong sense of ownership, urgency, and drive
  • Self-motivated with a strong work ethic and a passion for learning and problem solving
  • Excellent communication, willingness to take ownership and risks, and enthusiasm in the face of technical challenges
  • Self-starter, confident, shows initiative and has a risk mindset

Desired Skills:

  • Bachelor’s Degree in communications, business analysis or organizational management would be preferable

Global Risk Analytics:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21070781

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Mindy Savage

Referral Bonus:

0

Street Address

Primary Location:
401 N TRYON ST, NC, Charlotte, 28255