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Treasury F&S Implementation Advisor

Phoenix, Arizona

Job Description:

Key Responsibilities:

Key Responsibilities - Manage dedicated email inbox, prioritize, client requests, case and implement eligible items; Create a case/package for tracking, monitoring and E2E resolution as applicable; Receive and respond to implementation requests received by email and questions from internal partners; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Requirements:

Treasury experience 1+ years of experience working with customers. 1+ years of experience handling difficult situations with customers.  Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications Comfortable receiving ongoing performance feedback and coaching.  Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Key Responsibilities:

Key Responsibilities - Manage dedicated email inbox, prioritize, client requests, case and implement eligible items; Create a case/package for tracking, monitoring and E2E resolution as applicable; Receive and respond to implementation requests received by email and questions from internal partners; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Requirements:

Treasury experience 1+ years of experience working with customers. 1+ years of experience handling difficult situations with customers.  Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications Comfortable receiving ongoing performance feedback and coaching.  Ability to engage with customers, begin a conversation, build rapport, and handle objections. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. At least an intermediate ability in computer skills. Ability to navigate multiple computer systems while interacting with the customer.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21070760

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Larisa McLaughlin

Referral Bonus:

0

Street Address

Primary Location:
1825 E Buckeye Rd, AZ, Phoenix, 85034