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Operations Team Lead

College Park, Georgia

Job Description:

Entry level Operations Supervisory position. Reports to a Team Manager or Operations Manager. This is an Individual Contributor that directs a small unit or section of the company's internal operations activities. Responsibilities focus on the day to day resolution of problems and execution of transactions within specific operations units requiring immediate and frequent involvement with unit activities, e.g., reviewing and authorizing General Ledger entries, approving exception processing, etc. Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures. Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager. Requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work. May provide input into key people decisions (i.e. Salary Planning, Performance management, hiring/firing, etc.). Typically has 1-2 years Operations experience with no prior management experience.

Monday – Friday: 8 PM ET to 4:30 AM ET

Competencies:

  • Delivers Results for Customer and Clients -Commits to meeting productivity and quality DPMO goals.
  • Know the Business - Keeps up to date regarding policies, procedures, compliance training, and technology affecting his/her area.
  • Achieves Results - Demonstrates accuracy and thoroughness in all areas of production and quality. Achieves performance and utilization targets.
  • Must Work Well with others-   Collaborates and works effectively with others by establishing and maintaining a positive working relationship built on mutual respect and trust.
  • Focuses on and recognizes the success of teammates via Global Recognition.
  • Must Achieve Results the Right Way - Acts with Courage and Conviction by appropriately sharing his/her opinion. 
  • Learns, Adapts and Demonstrates a commitment to learning.  Adjusts to changing demands and job requirements. 
  • Lives Our Company Values by visibly demonstrating the commitment to our values.

Requirements:

  • Typically has 1-2 years Operations experience with no prior management experience.
  • Strong written and verbal communication skills.
  • Working knowledge of Microsoft software (Excel, Power Point, Word).
  • Working knowledge of SharePoint.
  • Demonstrated ability to build and sustain relationships, manage multiple priorities, engage employees and lead change.
  • Demonstrates subject matter expertise.
  • Ability to prioritize multiple tasks while paying attention to details as well as maintaining quality standards.
  • Drives team goals and results.
  • Manages risk effectively.
  • Takes ownership, self-motivated and highly organized.
  • Flexibility to work extended hours during heavy workload periods.

Job Band:

H6

Shift: 

3rd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday to Friday 8pm ET - 4:30 am ET

Referral Bonus Amount:

0

Job Description:

Entry level Operations Supervisory position. Reports to a Team Manager or Operations Manager. This is an Individual Contributor that directs a small unit or section of the company's internal operations activities. Responsibilities focus on the day to day resolution of problems and execution of transactions within specific operations units requiring immediate and frequent involvement with unit activities, e.g., reviewing and authorizing General Ledger entries, approving exception processing, etc. Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures. Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager. Requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work. May provide input into key people decisions (i.e. Salary Planning, Performance management, hiring/firing, etc.). Typically has 1-2 years Operations experience with no prior management experience.

Monday – Friday: 8 PM ET to 4:30 AM ET

Competencies:

  • Delivers Results for Customer and Clients -Commits to meeting productivity and quality DPMO goals.
  • Know the Business - Keeps up to date regarding policies, procedures, compliance training, and technology affecting his/her area.
  • Achieves Results - Demonstrates accuracy and thoroughness in all areas of production and quality. Achieves performance and utilization targets.
  • Must Work Well with others-   Collaborates and works effectively with others by establishing and maintaining a positive working relationship built on mutual respect and trust.
  • Focuses on and recognizes the success of teammates via Global Recognition.
  • Must Achieve Results the Right Way - Acts with Courage and Conviction by appropriately sharing his/her opinion. 
  • Learns, Adapts and Demonstrates a commitment to learning.  Adjusts to changing demands and job requirements. 
  • Lives Our Company Values by visibly demonstrating the commitment to our values.

Requirements:

  • Typically has 1-2 years Operations experience with no prior management experience.
  • Strong written and verbal communication skills.
  • Working knowledge of Microsoft software (Excel, Power Point, Word).
  • Working knowledge of SharePoint.
  • Demonstrated ability to build and sustain relationships, manage multiple priorities, engage employees and lead change.
  • Demonstrates subject matter expertise.
  • Ability to prioritize multiple tasks while paying attention to details as well as maintaining quality standards.
  • Drives team goals and results.
  • Manages risk effectively.
  • Takes ownership, self-motivated and highly organized.
  • Flexibility to work extended hours during heavy workload periods.

Shift:

3rd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21070583

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Robin Bennett

Referral Bonus:

0

Street Address

Primary Location:
6000 Feldwood Rd, GA, College Park, 30349