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Manager

Mumbai, , India

Job Description:

Overview

 

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

 

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

 

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

 

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

 

Process Overview

Operational Excellence is a highly connected horizontal enabling function within Global Business Services (India & Dallas) supporting Technology, Operation and Enterprise functions with competencies such as:

  • Data Analytics, Six Sigma/Process Excellence, Lean and Business Intelligence
  • Business Model and Process Management
  • Change/Program/Project Management
  • PMO Support

Job Description

Individual will be involved in driving productivity, process Improvement and efficiency through several strategic and tactical level projects aligned to the various lines of businesses and delivery teams, both inside and outside the GBS. Incumbent will work towards establishing and maintaining delivery performance measurement system, driving Six Sigma knowledge, building the culture of continuous improvement and driving key business improvement initiatives through application of Six Sigma, Lean, DFSS and Project Management methodologies.

Profile must be having expertise on lean six sigma as well as on emerging technologies.

Responsibilities

Process Governance:

Own the validity & accuracy of data and information available in BPM

Ensure process maps and workflows are in place and validated regularly

Identify and mentor top down improvement projects basis Process Governance reviews

Understand the end to end process flow

Continuous Process Improvement:

Be responsible for deployment of Operational excellence Framework across aligned teams and Sites

Drive Improvement projects, Just Do It and Best Practices across delivery teams

Identify and mentor improvement projects in the processes

Identify and mentor Risk, Customer Experience & Business impact projects

Identify and mentor cost efficiency projects

Drive business transformation through Six Sigma Methodology and Analytics

Drive ideation and execution of ideas

Support & promote Innovation

Metrics Management:

Ensure metrics & reporting activities are seamless

Review Data Collection Plan for any gaps

Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies

Drill down on any CTQ slippages

Drive metrics aligned towards business outcomes.

Stakeholder Management:

Connect with relevant stakeholders on a regular basis;

Promptly address any process gaps and stakeholder priorities

Gain a seat on the table and ensure participation on key initiatives of the LOB assigned

Strategic Initiatives:

Participate in strategic initiatives of the OPEX / LOB org basis skills & interest

Initiatives inclusive of (but not limited to)

Domain & Technical Skill enhancement

Industry wide methodologies and practices (Six Sigma, Lean, Kaizen, PMP)

Metrics Enhancement

Analytical Capabilities:

Ability to translate business problem to analytical problem & find out its solution

Develop statistical models to solve business problems

Knowledge of supervised & unsupervised models using Machine learning    

Interpret /Present/Advise analytical solutions/insights to internal stakeholders

Develop good visualization to communicate business insights

Others -

Aware of new technologies like Artificial intelligence, Machine learning, Big data analytics, Natural language processing, Block chain, Cloud computing, and their application in banking

Requirements -

Education: University degree

Foundational Skills: Understanding and working knowledge of off shoring industry.

Quality background (Six Sigma, Lean, Kaizen) with implementation experience

Strong communication, presentation, and interpersonal skills

Dynamic individual with high energy, inclination and skill to drive change in business

Creative thought process to be able to think out of the box and logically connect the dots with underlying business drivers

Working exposure with cross functional teams

Strong stake holder management skills

Experience in BPM management & its governance

Worked on OPEX priorities delivering results such as Efficiency saves, reduced risk & Customer Experience

Exposure to digital strategy preferably in banking sector

Proficiency in key digital lever including AI-ML-Data Analytics and its usages   

Exposure to Process automation projects (identify, Assess & Execute)    

Desired Skills

PMP Certified and / or Black belt certification.

Knowledge of SAS, JMP®, Tableau and other data mining tools

Any Certification on AI-ML-Data Analytics and its usages

Post-Graduation would be an added advantage.

Should have mentored Process Improvement Projects in the capacity of a RQE (Resident Quality Expert)

Executed high impact Process Improvement Projects

Experience requirement: 9 to 12 years of experience

Shift Timings:   12:00 PM– 09:00 PM

Process Timings: 9 hrs per day Flexible in shifts with Weekends OFF

Work Location: Mumbai

Job Band:

H6

Shift: 

Hours Per Week:

45

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Overview

 

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

 

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

 

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

 

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

 

Process Overview

Operational Excellence is a highly connected horizontal enabling function within Global Business Services (India & Dallas) supporting Technology, Operation and Enterprise functions with competencies such as:

  • Data Analytics, Six Sigma/Process Excellence, Lean and Business Intelligence
  • Business Model and Process Management
  • Change/Program/Project Management
  • PMO Support

Job Description

Individual will be involved in driving productivity, process Improvement and efficiency through several strategic and tactical level projects aligned to the various lines of businesses and delivery teams, both inside and outside the GBS. Incumbent will work towards establishing and maintaining delivery performance measurement system, driving Six Sigma knowledge, building the culture of continuous improvement and driving key business improvement initiatives through application of Six Sigma, Lean, DFSS and Project Management methodologies.

Profile must be having expertise on lean six sigma as well as on emerging technologies.

Responsibilities

Process Governance:

Own the validity & accuracy of data and information available in BPM

Ensure process maps and workflows are in place and validated regularly

Identify and mentor top down improvement projects basis Process Governance reviews

Understand the end to end process flow

Continuous Process Improvement:

Be responsible for deployment of Operational excellence Framework across aligned teams and Sites

Drive Improvement projects, Just Do It and Best Practices across delivery teams

Identify and mentor improvement projects in the processes

Identify and mentor Risk, Customer Experience & Business impact projects

Identify and mentor cost efficiency projects

Drive business transformation through Six Sigma Methodology and Analytics

Drive ideation and execution of ideas

Support & promote Innovation

Metrics Management:

Ensure metrics & reporting activities are seamless

Review Data Collection Plan for any gaps

Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies

Drill down on any CTQ slippages

Drive metrics aligned towards business outcomes.

Stakeholder Management:

Connect with relevant stakeholders on a regular basis;

Promptly address any process gaps and stakeholder priorities

Gain a seat on the table and ensure participation on key initiatives of the LOB assigned

Strategic Initiatives:

Participate in strategic initiatives of the OPEX / LOB org basis skills & interest

Initiatives inclusive of (but not limited to)

Domain & Technical Skill enhancement

Industry wide methodologies and practices (Six Sigma, Lean, Kaizen, PMP)

Metrics Enhancement

Analytical Capabilities:

Ability to translate business problem to analytical problem & find out its solution

Develop statistical models to solve business problems

Knowledge of supervised & unsupervised models using Machine learning    

Interpret /Present/Advise analytical solutions/insights to internal stakeholders

Develop good visualization to communicate business insights

Others -

Aware of new technologies like Artificial intelligence, Machine learning, Big data analytics, Natural language processing, Block chain, Cloud computing, and their application in banking

Requirements -

Education: University degree

Foundational Skills: Understanding and working knowledge of off shoring industry.

Quality background (Six Sigma, Lean, Kaizen) with implementation experience

Strong communication, presentation, and interpersonal skills

Dynamic individual with high energy, inclination and skill to drive change in business

Creative thought process to be able to think out of the box and logically connect the dots with underlying business drivers

Working exposure with cross functional teams

Strong stake holder management skills

Experience in BPM management & its governance

Worked on OPEX priorities delivering results such as Efficiency saves, reduced risk & Customer Experience

Exposure to digital strategy preferably in banking sector

Proficiency in key digital lever including AI-ML-Data Analytics and its usages   

Exposure to Process automation projects (identify, Assess & Execute)    

Desired Skills

PMP Certified and / or Black belt certification.

Knowledge of SAS, JMP®, Tableau and other data mining tools

Any Certification on AI-ML-Data Analytics and its usages

Post-Graduation would be an added advantage.

Should have mentored Process Improvement Projects in the capacity of a RQE (Resident Quality Expert)

Executed high impact Process Improvement Projects

Experience requirement: 9 to 12 years of experience

Shift Timings:   12:00 PM– 09:00 PM

Process Timings: 9 hrs per day Flexible in shifts with Weekends OFF

Work Location: Mumbai

Learn more about this role

Full time

JR-21070580

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Lavia Vaz

Referral Bonus:

0

Street Address

Primary Location:
Mindspace, Link Road Malad, Mumbai, 400064