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Treasury F&S Manager I (Cardholder Servicing)-2nd Shift

Phoenix, Arizona

Job Description:

Line of Business Role Description

Managed day to day business, lead people to perform and develops employees. Manages staffing requirements, performance management, Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major clients. Ensures associates are adhering to all business procedures and protocols. Works with appropriate business partners to provide resolution to client inquiries and issues in support of the team. Responsible for understanding and coordinating escalations in a timely manner for quick and accurate resolution. Responsible for acting as the primary interface with the client to establish all connectivity between organizations

Manage Cardholder Support Team

Monitor Service Level Performance real time

Manage the Day to Day Operations

Responsible to coaching and development of employees 

Required Skills:

• 3+ years previous experience of managing associates

• Must be detail oriented, with the ability to handle multiple assignments promptly and effectively

• Must be able to manage time effectively and work independently without direct supervision

• Excellent level of personal organization with superior personal and telephone etiquette, verbal and written communication skills, as well as, client relationship skills

• Ability to react quickly and decisively to resolve client concerns

• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects

• Relies on extensive experience and judgment to plan and accomplish goals

• May required travel 10% of the time 

Other Qualifications:

∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

∙ Excels in working among diverse viewpoints to determine the best path forward

∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

∙ Commitment to challenging the status quo and promoting positive change.

∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Role will work 2nd shift

Job Band:

H5

Shift: 

2nd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Line of Business Role Description

Managed day to day business, lead people to perform and develops employees. Manages staffing requirements, performance management, Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major clients. Ensures associates are adhering to all business procedures and protocols. Works with appropriate business partners to provide resolution to client inquiries and issues in support of the team. Responsible for understanding and coordinating escalations in a timely manner for quick and accurate resolution. Responsible for acting as the primary interface with the client to establish all connectivity between organizations

Manage Cardholder Support Team

Monitor Service Level Performance real time

Manage the Day to Day Operations

Responsible to coaching and development of employees 

Required Skills:

• 3+ years previous experience of managing associates

• Must be detail oriented, with the ability to handle multiple assignments promptly and effectively

• Must be able to manage time effectively and work independently without direct supervision

• Excellent level of personal organization with superior personal and telephone etiquette, verbal and written communication skills, as well as, client relationship skills

• Ability to react quickly and decisively to resolve client concerns

• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects

• Relies on extensive experience and judgment to plan and accomplish goals

• May required travel 10% of the time 

Other Qualifications:

∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

∙ Excels in working among diverse viewpoints to determine the best path forward

∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

∙ Commitment to challenging the status quo and promoting positive change.

∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Role will work 2nd shift

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21070501

Band: H5

Manages People: Yes

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Larisa McLaughlin

Referral Bonus:

0

Street Address

Primary Location:
1825 E BUCKEYE RD, AZ, Phoenix, 85034