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SW Engineer II- Enterprise Engineer

New York, New York;

Job Description:

LOB Job Description:

Key Responsibilities
• Deliver solutions based on business requirements or defined standards within the technology organization
• Ensure seamless integration of Webcasting and Live Events solutions into the Bank environment
• Consult with Lines of Business as a subject matter expert (SME) for Webcasting and Live Events solutions
• Meet with business to define requirements, demonstrate solutions, and collect feedback
• Develop solutions that incorporate user requirements, system functionality, and support considerations to deliver a fully functional end to end user experience
• Communicate with a wide range of teams related to Webcasting and Live Events solutions and deployments
• Interact with partner teams on process improvement and knowledge development to improve service
• Oversee risk, audit, and compliance items in the space, drive solutions, and monitor to closure
• Assess the resource requirements for deployments, secure resources, and drive to completion
• Ability to describe issues, escalate, and articulate impact to affected users and leadership as needed
• Engages in high severity production incidents and problem tickets in support of any RTC redesign requirements
• Provide feedback to Architecture and Product teams as to the catalog of standard products, and business requirements for changes to the catalog
• Facilitate the resolution of proactive/reactive problems across multiple teams inside and outside of RTC
• Notify, escalate and communicate to senior management the existence and status of outages, as necessary.
• Partner with the Problem Management team to ensure root cause, preventative measures, and lessons learned are captured in the Problem Management system of record.
Required Skills:
In-depth knowledge on webcasting and live streaming technologies
• In-depth knowledge and experience with delivery of WebRTC based applications
• A thorough understanding and experience with complex enterprise infrastructure (platforms, servers, network, firewalls, applications)
• A thorough understanding on streaming protocols, voice and video QoS statistics, latency, jitter, packet lost, MOS, frame bit rate, bandwidth.
• A thorough understanding of optimization technology such as hardware acceleration and virtual machine client plugins.
• Ability to read and investigate application crash dumps.
• Knowledge of headset and camera technology, peripheral driver, firmware and features.
• Knowledge of Splunk, Power Shell, ProcMon, Fiddler, CM, Remedy, Jira and other tools to assist in Root Cause Analysis
• Proficient in MS Excel and MS Access to assist in data analysis and reporting
• Proficient in MS Powerpoint to create effective presentations for senior leadership and stakeholders
• Proficient in MS Visio to create engineering deployment documentation
Desired Skills:
3-5 years of engineering and deployment experience of webcasting products such as OpenExchange, CiscoWebcasting. VeraCast and On24.
• BS or BA in engineering or computer science, or
• 5-10 Years of experience in technology field. Experience in financial industry is preferred
• Proven leadership skills in a high pace, highly technical solutions environment
• Ability to interact effectively with all levels of customers and leadership
• Ability to handle multiple tasks simultaneously and respond under pressure
• Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required
• Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support
• Strong presentation skills and be able to communicate at the right level of details
• Demonstrate ability to implement, drive and track projects
• Ability to maintain an optimistic, flexible attitude in a very fast-paced environment.
• Highly motivated and results driven.
• Proven track record of delivering exceptional service to clients

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

LOB Job Description:

Key Responsibilities
• Deliver solutions based on business requirements or defined standards within the technology organization
• Ensure seamless integration of Webcasting and Live Events solutions into the Bank environment
• Consult with Lines of Business as a subject matter expert (SME) for Webcasting and Live Events solutions
• Meet with business to define requirements, demonstrate solutions, and collect feedback
• Develop solutions that incorporate user requirements, system functionality, and support considerations to deliver a fully functional end to end user experience
• Communicate with a wide range of teams related to Webcasting and Live Events solutions and deployments
• Interact with partner teams on process improvement and knowledge development to improve service
• Oversee risk, audit, and compliance items in the space, drive solutions, and monitor to closure
• Assess the resource requirements for deployments, secure resources, and drive to completion
• Ability to describe issues, escalate, and articulate impact to affected users and leadership as needed
• Engages in high severity production incidents and problem tickets in support of any RTC redesign requirements
• Provide feedback to Architecture and Product teams as to the catalog of standard products, and business requirements for changes to the catalog
• Facilitate the resolution of proactive/reactive problems across multiple teams inside and outside of RTC
• Notify, escalate and communicate to senior management the existence and status of outages, as necessary.
• Partner with the Problem Management team to ensure root cause, preventative measures, and lessons learned are captured in the Problem Management system of record.
Required Skills:
In-depth knowledge on webcasting and live streaming technologies
• In-depth knowledge and experience with delivery of WebRTC based applications
• A thorough understanding and experience with complex enterprise infrastructure (platforms, servers, network, firewalls, applications)
• A thorough understanding on streaming protocols, voice and video QoS statistics, latency, jitter, packet lost, MOS, frame bit rate, bandwidth.
• A thorough understanding of optimization technology such as hardware acceleration and virtual machine client plugins.
• Ability to read and investigate application crash dumps.
• Knowledge of headset and camera technology, peripheral driver, firmware and features.
• Knowledge of Splunk, Power Shell, ProcMon, Fiddler, CM, Remedy, Jira and other tools to assist in Root Cause Analysis
• Proficient in MS Excel and MS Access to assist in data analysis and reporting
• Proficient in MS Powerpoint to create effective presentations for senior leadership and stakeholders
• Proficient in MS Visio to create engineering deployment documentation
Desired Skills:
3-5 years of engineering and deployment experience of webcasting products such as OpenExchange, CiscoWebcasting. VeraCast and On24.
• BS or BA in engineering or computer science, or
• 5-10 Years of experience in technology field. Experience in financial industry is preferred
• Proven leadership skills in a high pace, highly technical solutions environment
• Ability to interact effectively with all levels of customers and leadership
• Ability to handle multiple tasks simultaneously and respond under pressure
• Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required
• Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support
• Strong presentation skills and be able to communicate at the right level of details
• Demonstrate ability to implement, drive and track projects
• Ability to maintain an optimistic, flexible attitude in a very fast-paced environment.
• Highly motivated and results driven.
• Proven track record of delivering exceptional service to clients

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21070479

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Michelle Ridout

Referral Bonus:

0