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Treasury F&S Sr Specialist - Service - Card Servicing

Jacksonville, Florida

Job Description:

Role Overview - First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

LOB Job Description:

Responsible for day to day servicing of Commercial and Large Corp Card clients, varying in complexity. Provides servicing assistance related to general inquiries and research related requests.
Key Responsibilities: Service and support of simple and complex requests/inquiries from external clients via phone channel with an in depth understanding of Commercial Card products used by clients.

Required Skills:

2-3 years previous experience working directly with clients in a Call Center environment.

Self-starter and independent worker, ability to work with minimum supervision.

Must have excellent written communication skills with demonstrated client focus.

Superior follow through and initiative.

Highly organized, adapt at time management, and problem/solving/analytical.

Advanced skills within Microsoft applications.

Must be client focused, a team player, with effective communication skills and professionalism through use of proper phone etiquette.

Ability to exercise good judgment and sound-decision making skills a must.

Must foster teamwork by helping to create and maintain strong morale: cooperate with team members to resolve problems and achieve goals.

Ability to work in fast- paced, team environment. 

Microsoft Office, Excel proficiency. 

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Role Overview - First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

LOB Job Description:

Responsible for day to day servicing of Commercial and Large Corp Card clients, varying in complexity. Provides servicing assistance related to general inquiries and research related requests.
Key Responsibilities: Service and support of simple and complex requests/inquiries from external clients via phone channel with an in depth understanding of Commercial Card products used by clients.

Required Skills:

2-3 years previous experience working directly with clients in a Call Center environment.

Self-starter and independent worker, ability to work with minimum supervision.

Must have excellent written communication skills with demonstrated client focus.

Superior follow through and initiative.

Highly organized, adapt at time management, and problem/solving/analytical.

Advanced skills within Microsoft applications.

Must be client focused, a team player, with effective communication skills and professionalism through use of proper phone etiquette.

Ability to exercise good judgment and sound-decision making skills a must.

Must foster teamwork by helping to create and maintain strong morale: cooperate with team members to resolve problems and achieve goals.

Ability to work in fast- paced, team environment. 

Microsoft Office, Excel proficiency. 

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21070438

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Felicia Duke

Referral Bonus:

0