girl looking into her desktop
Back to search results

Production Services Manager, Core Technology Infrastructure

Charlotte, North Carolina

Job Description:

Position Summary

The role is for a Production Support Analyst supporting the Global Risk Analytics Suite Applications. Candidate will work closely with the line of business risk managers, application development team, quality assurance team, and other technology partners (DBAs, SAs, etc.) to provide the production support of market risk applications. Activities of the production support and management include but are not limited to: application monitoring and health check to assure system availability and stable performance, user query and production incident handling, trouble-shooting application performance issues, application environment/infrastructure management, capacity management, release process management including application deployment and configuration. In carrying out the production duties, associate needs to follow the bank’s production processes and guidelines, document technical details both for the benefit of team knowledge sharing and for production audit requirements

Required Skills

  • 2-5 years in an application support position within a similar environment. Hands-on experience in supporting client applications and close interaction with the business users and application teams within financial industry, and preferably in the risk space.

  • Good Knowledge of supporting a heterogeneous environment with in-house solutions based in Java, UNIX Shell scripts, Python, and JSS.

  • Good knowledge of UNIX and Windows operating systems is a must.

  • Good knowledge of Oracle, Hadoop, or similar DBMS is a must, and good experience in articulating and handling performance issues typically seen in very large databases.

  • Good knowledge of Autosys to automate the batch

  • Understanding of the Service Support and Delivery disciplines. Aware of the importance for incident, problem and change management procedures for day to day support activities.

  • Proven knowledge of “Best Practices” in production support"

Desired Skills

  • Previous client facing experience.

  • Hadoop knowledge.

  • Spectrum Grid knowledge"

Core Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Manager translates business strategy into work programs and processes. Directs lower-level managers or team leaders or directly manages a specialty function. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code must manage people.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary

The role is for a Production Support Analyst supporting the Global Risk Analytics Suite Applications. Candidate will work closely with the line of business risk managers, application development team, quality assurance team, and other technology partners (DBAs, SAs, etc.) to provide the production support of market risk applications. Activities of the production support and management include but are not limited to: application monitoring and health check to assure system availability and stable performance, user query and production incident handling, trouble-shooting application performance issues, application environment/infrastructure management, capacity management, release process management including application deployment and configuration. In carrying out the production duties, associate needs to follow the bank’s production processes and guidelines, document technical details both for the benefit of team knowledge sharing and for production audit requirements

Required Skills

  • 2-5 years in an application support position within a similar environment. Hands-on experience in supporting client applications and close interaction with the business users and application teams within financial industry, and preferably in the risk space.

  • Good Knowledge of supporting a heterogeneous environment with in-house solutions based in Java, UNIX Shell scripts, Python, and JSS.

  • Good knowledge of UNIX and Windows operating systems is a must.

  • Good knowledge of Oracle, Hadoop, or similar DBMS is a must, and good experience in articulating and handling performance issues typically seen in very large databases.

  • Good knowledge of Autosys to automate the batch

  • Understanding of the Service Support and Delivery disciplines. Aware of the importance for incident, problem and change management procedures for day to day support activities.

  • Proven knowledge of “Best Practices” in production support"

Desired Skills

  • Previous client facing experience.

  • Hadoop knowledge.

  • Spectrum Grid knowledge"

Core Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Manager translates business strategy into work programs and processes. Directs lower-level managers or team leaders or directly manages a specialty function. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code must manage people.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21070402

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Taimour Khan

Referral Bonus:

0

Street Address

Primary Location:
525 N TRYON ST, NC, Charlotte, 28255