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Senior Software Engineer

Hyderabad, , India;

Job Description:

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

Technology Infrastructure part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world.

The Markets Application Production Services (MAPS) group is a global group responsible for the management of production systems across Global Markets Technology. The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to manage all changes to the production environment. MAPS has a strong focus on operational excellence and process improvement.

Job Description

"L2 Production support for Product Reference Data suite of applications.The individual will be responsible in managing the product refrence data for  mutiple front office trading application stacks within Global Markets by providing support including response to user requests, triaging on incidents, ensuring system stability and resiliency for internal and external stakeholders.

• Must be able to work on weekend, holiday and non-regular hours (06:30 AM to 08:30 PM)

• Key Production Support Responsibilities would include the following: 

  • Metrics ""Deep Dives"", Root Cause analysis
  • Service Request Management
  • Proactive Monitoring & Alerting
  • Knowledge Management
  • Problem Management & Remediation
  • Process improvements"

Responsibilities

Production Support Activities like Incident Management, Service Request Fulfillment, Weekend Releases will be expected from the candidate. Problem solving Skillset is needed with good database knowledge & good communication skill to manage triage calls with multiple stake holders over Skype calls & WebEx.

Product Reference Data team support 6 AITs and some these are UCAL/Tier 2 applications. The immediate impact of delay in onboarding will cause a coverage Gap during APAC and EMEA hours.  This will cause delay in resolving the user queries related to reference data for trade processing  & trading Applications, which are very critical process.  Other associates had to extend their coverage timings to get the support queries addressed.

What is the role?

Individual Contributor.  Level 2 production support in MAPS STRIDE Product Reference Data organization

What applications do they support?

PME Fusion, PME Data MART , PME Data SOA, VFH, RDP,S3D

What is the business they support?

Global Markets - Product Refrence Data

Requirements

Education: B.E. / B. Tech preferred

Certifications, If Any: Not Mandatory

Experience Range: 5-7 Years                                      

Foundational skills:

  • Experience in SQL & Scripting.
  • Good communication skills
  • Any monitoring tool

Desired skills:

  • Financial domain

Work Timings: General Shift (10:30 a.m. to 07:30 p.m.)

Job Location: Chennai,Hyderabad

Job Band:

H7

Shift: 

Hours Per Week:

45

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

Technology Infrastructure part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world.

The Markets Application Production Services (MAPS) group is a global group responsible for the management of production systems across Global Markets Technology. The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to manage all changes to the production environment. MAPS has a strong focus on operational excellence and process improvement.

Job Description

"L2 Production support for Product Reference Data suite of applications.The individual will be responsible in managing the product refrence data for  mutiple front office trading application stacks within Global Markets by providing support including response to user requests, triaging on incidents, ensuring system stability and resiliency for internal and external stakeholders.

• Must be able to work on weekend, holiday and non-regular hours (06:30 AM to 08:30 PM)

• Key Production Support Responsibilities would include the following: 

  • Metrics ""Deep Dives"", Root Cause analysis
  • Service Request Management
  • Proactive Monitoring & Alerting
  • Knowledge Management
  • Problem Management & Remediation
  • Process improvements"

Responsibilities

Production Support Activities like Incident Management, Service Request Fulfillment, Weekend Releases will be expected from the candidate. Problem solving Skillset is needed with good database knowledge & good communication skill to manage triage calls with multiple stake holders over Skype calls & WebEx.

Product Reference Data team support 6 AITs and some these are UCAL/Tier 2 applications. The immediate impact of delay in onboarding will cause a coverage Gap during APAC and EMEA hours.  This will cause delay in resolving the user queries related to reference data for trade processing  & trading Applications, which are very critical process.  Other associates had to extend their coverage timings to get the support queries addressed.

What is the role?

Individual Contributor.  Level 2 production support in MAPS STRIDE Product Reference Data organization

What applications do they support?

PME Fusion, PME Data MART , PME Data SOA, VFH, RDP,S3D

What is the business they support?

Global Markets - Product Refrence Data

Requirements

Education: B.E. / B. Tech preferred

Certifications, If Any: Not Mandatory

Experience Range: 5-7 Years                                      

Foundational skills:

  • Experience in SQL & Scripting.
  • Good communication skills
  • Any monitoring tool

Desired skills:

  • Financial domain

Work Timings: General Shift (10:30 a.m. to 07:30 p.m.)

Job Location: Chennai,Hyderabad

Learn more about this role

Full time

JR-21069530

Band: H7

Manages People:

Manager:

Talent Acquisition Contact:

Ramyasai Kaligatla

Referral Bonus:

0