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Cloud Support Engineer (Azure) - Core Technology Infrastructure

Charlotte, North Carolina;

Job Description:

Role Summary:  The Azure Cloud Support Engineer is responsible for day to day support of our enterprise cloud operating environment.  This person will work on a high performing team providing 24 x 7 x 365 coverage.  The Cloud Support Engineer has the opportunity to work with cutting edge technologies while solving some of the most unique challenges within the Cloud environment. 

Additional Responsibilities include:

  • System Design – The process of defining and documenting the hardware, software, infrastructure components, modules, interfaces, scalability, and high availability solutions that meet specified business development & Application Integration requirements

  • Incident troubleshooting, analysis, and resolution for web applications

  • Day–to-day administration includes installation, testing, tuning, upgrading and loading patches, and troubleshooting server problems

  • Installation of home grown and vendor software, documenting the steps and promoting to upstream teams for deployment

  • Supporting issues with deployments in the upstream environments

  • Bridge the gap between current processes and cadence to Bank of America process and cadence

  • Design, engineer, build, operate, patch, troubleshoot

  • Appliances and application environments requiring high touch, white glove support

  • Experience, flexibility, and the ability to think outside the box

  • Anticipation is that this sector of support will grow

Required Skills:

  • 3 or more years production support engineering experience

  • Hands on experience with Azure

  • Must be willing to provide on call support as part of an as needed rotation

  • Hands on experience in scripting, specifically with Azure PowerShell and Azure CLI

  • Hands on experience with JSON


Desired Skills:

  • 5 or more years production support engineering experience

  • Windows Operating System, IIS and .NET application integration experience

  • Hands on with AWS

  • Agile environment experience

  • RedHat Linux, Windows, variants

  • Knowledge on CICD tools

  • Good knowledge of networking fundamentals

  • Persistent problem solver - owns issues until full resolution

  • Effective with time management and expected deliverables

  • Exceptional communication skills; both written and verbal with great attention to detail

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Role Summary:  The Azure Cloud Support Engineer is responsible for day to day support of our enterprise cloud operating environment.  This person will work on a high performing team providing 24 x 7 x 365 coverage.  The Cloud Support Engineer has the opportunity to work with cutting edge technologies while solving some of the most unique challenges within the Cloud environment. 

Additional Responsibilities include:

  • System Design – The process of defining and documenting the hardware, software, infrastructure components, modules, interfaces, scalability, and high availability solutions that meet specified business development & Application Integration requirements

  • Incident troubleshooting, analysis, and resolution for web applications

  • Day–to-day administration includes installation, testing, tuning, upgrading and loading patches, and troubleshooting server problems

  • Installation of home grown and vendor software, documenting the steps and promoting to upstream teams for deployment

  • Supporting issues with deployments in the upstream environments

  • Bridge the gap between current processes and cadence to Bank of America process and cadence

  • Design, engineer, build, operate, patch, troubleshoot

  • Appliances and application environments requiring high touch, white glove support

  • Experience, flexibility, and the ability to think outside the box

  • Anticipation is that this sector of support will grow

Required Skills:

  • 3 or more years production support engineering experience

  • Hands on experience with Azure

  • Must be willing to provide on call support as part of an as needed rotation

  • Hands on experience in scripting, specifically with Azure PowerShell and Azure CLI

  • Hands on experience with JSON


Desired Skills:

  • 5 or more years production support engineering experience

  • Windows Operating System, IIS and .NET application integration experience

  • Hands on with AWS

  • Agile environment experience

  • RedHat Linux, Windows, variants

  • Knowledge on CICD tools

  • Good knowledge of networking fundamentals

  • Persistent problem solver - owns issues until full resolution

  • Effective with time management and expected deliverables

  • Exceptional communication skills; both written and verbal with great attention to detail

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21069323

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Edward Paffendorf IV

Referral Bonus:

0