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Senior Operations Analyst

Richmond, Virginia

Job Description:

Job Description

Associate will represent the ACH Exceptions unit, with specific remediation of Administration Returns, Online Returns Added, Detail Exception Processes Added, and various non-production items.
As needed, associate will modify existing ACH-related routing instructions so as to correct any incorrectly formatted payment. Support team to have BAU functionality. Handle complex investigation research, as driven by business need and any carryover items that could not be sufficiently processed by ACH Production. Manage case and escalations within the required Service-level agreements (SLA’s).

Minimum Required Skills:

  • Highly organized with a strong attention to detail and accuracy
  • Full knowledge and experience of ACH payments and Investigations
  • Full knowledge and experience with Content Navigator, ACX and FDES
  • Strong leadership skills
  • Typing and Data entry experience
  • Possess a strong work ethic
  • Experience with working independently and on teams
  • Experienced with Microsoft Office Suite
  • Able to work overtime and weekends

Desired Skills:

  • Financial industry experience

Job Band:

H6

Shift: 

2nd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

12:30pm - 8:30 pm, Monday - Friday

Referral Bonus Amount:

0

Job Description:

Job Description

Associate will represent the ACH Exceptions unit, with specific remediation of Administration Returns, Online Returns Added, Detail Exception Processes Added, and various non-production items.
As needed, associate will modify existing ACH-related routing instructions so as to correct any incorrectly formatted payment. Support team to have BAU functionality. Handle complex investigation research, as driven by business need and any carryover items that could not be sufficiently processed by ACH Production. Manage case and escalations within the required Service-level agreements (SLA’s).

Minimum Required Skills:

  • Highly organized with a strong attention to detail and accuracy
  • Full knowledge and experience of ACH payments and Investigations
  • Full knowledge and experience with Content Navigator, ACX and FDES
  • Strong leadership skills
  • Typing and Data entry experience
  • Possess a strong work ethic
  • Experience with working independently and on teams
  • Experienced with Microsoft Office Suite
  • Able to work overtime and weekends

Desired Skills:

  • Financial industry experience

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21069286

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Carolyn Brocket

Referral Bonus:

0

Street Address

Primary Location:
8001 VILLA PARK DR, VA, Richmond, 23228