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Experience Designer for Enterprise Payments

Charlotte, North Carolina;

Job Description:

At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Experience Design team includes interaction designers, graphic designers, researchers, strategic designers, design program managers, content strategists, design technologists and other creative professionals. The team is constantly iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.

As the leading commercial bank, Enterprise Payments is at the heart of what we do. Our team charter focuses on creating meaningful experiences for our users where they can send, pay and receive money in a single place – regardless of where they are.  We foster a think/make environment, driven to answer the “why” behind what we ideate on while looking closer at “how” customers experience our products. Through collaboration and co-creation with our pods, business stakeholders and technology partners, the Enterprise Payments XD team uses research, design and prototyping to guide early product development, bring greater clarity to engineering goals, develop a human-centered point of view and envision the future of Payments for our users.

As an Experience Designer working in Payments you will

  • Create payment experiences that delight clients, achieves business goals and take responsibility for the quality that is shipped.

  • Collaborate with a team of designers in creating visions, concepts, and selling partners on the great work the XD organization does. 

  • Work on multiple designs/projects at one time, using strong communication skills to manage time and expectations appropriately with a demonstrated ability to think strategically about the overall experience. 

  • Push your craft, continuously improve your skillset in every aspect from the way in you concept and share ideas to improving the clarity of the documents and prototypes that you produce to communicate all the layers of an experience, the journey, information architectures, flows, interactions, and such.

  • Understand design systems, leverage it to deliver great results while contributing components to help it continuously evolve and drive greater value. 

  • Evangelize and evolve our XD practice, culture and craft.  Actively participate in design meetings and critiques.

You’re a person who has (required skills)

  • Collaborated with a team of designers in creating visions, concepts, and selling partners on the great work the UX organization does. 

  • Worked with the team leadership and the tech team to ensure timely delivery and alignment with product strategy. 

  • Defined information architecture, hierarchy, and workflow expressed as diagrams and screen schematics. Define system states and error recovery protocols.

You are a person who

  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results.  A “roll-up your sleeves” doer.

  • Collaborates effectively to get things done, building and nurturing strong relationships.

  • Is exceptional at problem-solving, issue resolution, and time management.

  • Demonstrates strong listening, communication, and presentation skills.

  • Is a continuous learner who adapts quickly and positively to change.

  • Commits to delivery dates and delivers on time

You’ll be better prepared if you have (desired skills)

  • Bachelor’s or Master’s degree in design or related discipline

  • Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints

We’re a culture that

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers.  Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.

  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.

  • Is committed to advancing our tools, technology and ways of working.  We always put our clients first to meet their evolving needs.

  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

10000

Job Description:

At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Experience Design team includes interaction designers, graphic designers, researchers, strategic designers, design program managers, content strategists, design technologists and other creative professionals. The team is constantly iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.

As the leading commercial bank, Enterprise Payments is at the heart of what we do. Our team charter focuses on creating meaningful experiences for our users where they can send, pay and receive money in a single place – regardless of where they are.  We foster a think/make environment, driven to answer the “why” behind what we ideate on while looking closer at “how” customers experience our products. Through collaboration and co-creation with our pods, business stakeholders and technology partners, the Enterprise Payments XD team uses research, design and prototyping to guide early product development, bring greater clarity to engineering goals, develop a human-centered point of view and envision the future of Payments for our users.

As an Experience Designer working in Payments you will

  • Create payment experiences that delight clients, achieves business goals and take responsibility for the quality that is shipped.

  • Collaborate with a team of designers in creating visions, concepts, and selling partners on the great work the XD organization does. 

  • Work on multiple designs/projects at one time, using strong communication skills to manage time and expectations appropriately with a demonstrated ability to think strategically about the overall experience. 

  • Push your craft, continuously improve your skillset in every aspect from the way in you concept and share ideas to improving the clarity of the documents and prototypes that you produce to communicate all the layers of an experience, the journey, information architectures, flows, interactions, and such.

  • Understand design systems, leverage it to deliver great results while contributing components to help it continuously evolve and drive greater value. 

  • Evangelize and evolve our XD practice, culture and craft.  Actively participate in design meetings and critiques.

You’re a person who has (required skills)

  • Collaborated with a team of designers in creating visions, concepts, and selling partners on the great work the UX organization does. 

  • Worked with the team leadership and the tech team to ensure timely delivery and alignment with product strategy. 

  • Defined information architecture, hierarchy, and workflow expressed as diagrams and screen schematics. Define system states and error recovery protocols.

You are a person who

  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results.  A “roll-up your sleeves” doer.

  • Collaborates effectively to get things done, building and nurturing strong relationships.

  • Is exceptional at problem-solving, issue resolution, and time management.

  • Demonstrates strong listening, communication, and presentation skills.

  • Is a continuous learner who adapts quickly and positively to change.

  • Commits to delivery dates and delivers on time

You’ll be better prepared if you have (desired skills)

  • Bachelor’s or Master’s degree in design or related discipline

  • Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints

We’re a culture that

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers.  Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.

  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world.

  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience.

  • Is committed to advancing our tools, technology and ways of working.  We always put our clients first to meet their evolving needs.

  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21068973

Band: H5

Manages People: No

Travel: Yes, 15% of the time

Manager:

Talent Acquisition Contact:

Jami Britt

Referral Bonus:

10000