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Process Design Consultant I

Charlotte, North Carolina;

Job Description:

Supports change strategy and transformation for Life & Specialty Serving (L&SS).  L&SS is comprised of multiple business units and processes including Estate Servicing, Bankruptcy, Credit Reporting, Legal Orders, Accounts Payable, Unclaimed Property, Consumer AML operations, and many more. This role is critical to assessing opportunity, designing solutions, developing business cases and supporting the change environment across the large variety of functions withing L&SS.  Key components of the role include: 
Supports ideation and business case development for L&SS modernization and transformation.  Accountable for design of next generation of strategic operating model. Works within L&SS verticals to identify improvement opportunities and enhance business capabilities.
Supports Operational Excellence and the new Process Owner model.  Supports multiple Process Owner activities including Understand / Manage / Improve Your Process deliverables, Process Owner Portal Data Enrichment and Data Capture documentation.
Drives breakthrough productivity, customer satisfaction and continuous process improvements.  Works closely with business executives and technology to foster innovation.

Required Skills:

 3+ years business design experience including process mapping, high level conceptual design, detailed design, current state and target state design, integrated people-process-technology design
• Process assessment, root-cause analysis, opportunity identification and process improvement
• Business case development including tangible benefit estimation, and tech solutioning/sizing
• High proficiency with Visio, PowerPoint and Excel
• Strong facilitation and workgroup leadership
• Excellent written and verbal communication; comfortable interacting with senior executives
• Strong influencing and negotiating skills; confident leading and influencing without formal authority 
• Strong critical thinking; able to handle high degrees of complexity
• Able to thrive in fast paced learning environment; comfortable leading while learning
• Organized and able to handle multiple priorities and aggressive deadlines
• Resilient and optimistic in the face of challenges

Desired Skills: • Operational Excellence
• ARIS Process Modelling
• Six Sigma Certification
• Agile Product Management
• Metrics Design / Balanced Scorecard
• BofA Finance Systems & Processes 

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Supports change strategy and transformation for Life & Specialty Serving (L&SS).  L&SS is comprised of multiple business units and processes including Estate Servicing, Bankruptcy, Credit Reporting, Legal Orders, Accounts Payable, Unclaimed Property, Consumer AML operations, and many more. This role is critical to assessing opportunity, designing solutions, developing business cases and supporting the change environment across the large variety of functions withing L&SS.  Key components of the role include: 
Supports ideation and business case development for L&SS modernization and transformation.  Accountable for design of next generation of strategic operating model. Works within L&SS verticals to identify improvement opportunities and enhance business capabilities.
Supports Operational Excellence and the new Process Owner model.  Supports multiple Process Owner activities including Understand / Manage / Improve Your Process deliverables, Process Owner Portal Data Enrichment and Data Capture documentation.
Drives breakthrough productivity, customer satisfaction and continuous process improvements.  Works closely with business executives and technology to foster innovation.

Required Skills:

 3+ years business design experience including process mapping, high level conceptual design, detailed design, current state and target state design, integrated people-process-technology design
• Process assessment, root-cause analysis, opportunity identification and process improvement
• Business case development including tangible benefit estimation, and tech solutioning/sizing
• High proficiency with Visio, PowerPoint and Excel
• Strong facilitation and workgroup leadership
• Excellent written and verbal communication; comfortable interacting with senior executives
• Strong influencing and negotiating skills; confident leading and influencing without formal authority 
• Strong critical thinking; able to handle high degrees of complexity
• Able to thrive in fast paced learning environment; comfortable leading while learning
• Organized and able to handle multiple priorities and aggressive deadlines
• Resilient and optimistic in the face of challenges

Desired Skills: • Operational Excellence
• ARIS Process Modelling
• Six Sigma Certification
• Agile Product Management
• Metrics Design / Balanced Scorecard
• BofA Finance Systems & Processes 

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21068755

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

James Sladicka

Referral Bonus:

0