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Perf Improvement Consultant

Charlotte, North Carolina;

Job Description:

Delivers targeted, instructor learning for Global Banking and Operations. Delivers New Hire training to onboard new employees and works with learning group to ensure consistent content delivery across the sites. Acts as a subject matter expert on projects when appropriate. Delivers training to targeted employees to remediate learning gaps and improve employee skills. Serves as a peer coach to new employees  or employees  returning from leave (LOA). Acts a liaison to field key operational issues and work with leaders and operational partners to improve client service. Conducts proficiency building activities /role plays/simulations, demonstrate tools/process and call/customer interactions in front of small to mid-size groups and remediate individual associates one on one as needed. Proven leadership and coaching ability, inspires confidence, exercises good judgment, able to work as part of a coaching team interacting with employees and leaders of various levels while maintaining reporting relationship with Employee Enablement Team and partner relationships with project team and site leaders. Experienced in Treasury products with prior SME experience (and continued SME participation). Service and/or Fulfillment background. Experienced in training employees on implementation and product knowledge, new products, processes and skills. Able to evaluate employees and leaders on level of proficiency, identify patterns/trends and recommend tactics to improve. Must complete a teach back on an original topic to showcase facilitation skills.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Delivers targeted, instructor learning for Global Banking and Operations. Delivers New Hire training to onboard new employees and works with learning group to ensure consistent content delivery across the sites. Acts as a subject matter expert on projects when appropriate. Delivers training to targeted employees to remediate learning gaps and improve employee skills. Serves as a peer coach to new employees  or employees  returning from leave (LOA). Acts a liaison to field key operational issues and work with leaders and operational partners to improve client service. Conducts proficiency building activities /role plays/simulations, demonstrate tools/process and call/customer interactions in front of small to mid-size groups and remediate individual associates one on one as needed. Proven leadership and coaching ability, inspires confidence, exercises good judgment, able to work as part of a coaching team interacting with employees and leaders of various levels while maintaining reporting relationship with Employee Enablement Team and partner relationships with project team and site leaders. Experienced in Treasury products with prior SME experience (and continued SME participation). Service and/or Fulfillment background. Experienced in training employees on implementation and product knowledge, new products, processes and skills. Able to evaluate employees and leaders on level of proficiency, identify patterns/trends and recommend tactics to improve. Must complete a teach back on an original topic to showcase facilitation skills.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21068571

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Autumn Barlow Huitt

Referral Bonus:

0