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Ops Professional MKTS - AMRS Continuous Improvement

Charlotte, North Carolina;

Job Description:

This position within the Global Markets organization is part of the Global Continuous Improvement team. The successful candidate will be required to embed a culture of continuous improvement within Markets Operations and to establish, lead and deliver process improvement activities through discovery, root cause analysis, design and implementation.

Responsibilities:

  • Leverage solutions to partner with internal operations teams and external stakeholders to identify, pilot and recommend potential solutions to resolve process gaps.
  • Establish a portfolio of actionable process improvement opportunities that will drive the organization’s financial and non-financial business goals.
  • Drive process and root cause analysis to understand source of exceptions, re-engineer and improve the business process
  • Lead the execution of process improvement solutions and implement monitoring mechanism to ensure process improvements are sustained over time.
  • Develop and Leverage mechanisms (including KPIs, Performance Scorecards and Cost Allocations) to assess operational efficiency, Performance and articulate benefits of process improvement initiatives back to operational stakeholders.
  • Lead opportunity prioritization discussions with leaders in Securities operations and business Partners.
  • Utilize analytics (trend analysis, historical analysis, predictive analysis) to lead discussions with teams, identifying Performance patterns and opportunities for improvement.
  • Train cross functional, multi-site teams in continuous improvement methodologies (including root cause analysis, team problem solving, Lean Six Sigma) and front to back business processes to help embed the continuous improvement culture within the organization and empower associates with the tools to self-identify Performance gaps, perform root cause analysis and implement quick win solutions. Comfortable to conduct workshops virtually.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
  • Be a culture carrier to inculcate an environment of continuous improvement through effective engagement with stakeholders. 
  • Utilize tooling in the industry to uplift and empower teams, provide guidance and be seen as a co-driver to help teams achieve process efficiencies and efficacies.

 

Enterprise Role Overview:

Provides technical and analytical support in a global markets operations function for one or more operations product areas. Responsible for the analysis and resolution of complex operations problems and initiatives requiring exceptional handling and/or coordination of multiple operational and/or product specialists to resolve. May manage projects and/or the introduction of new initiatives, systems, products/services and processes, coordinating necessary expertise across multiple operations functions and/or products. As a technical expert, may also function as an informal team lead, providing work direction and technical guidance to less experienced employees in resolving complex transactions and operational problems. Requires extensive experience in an operations support function with thorough working knowledge of fundamental business structure and operational aspects for specific transactions and products. As a technical expert, will consult on a wide variety of topics across functional and business support lines. To be used for employees in Global Markets only.

Required Skills: (Must have these skills to be minimally qualified)

  • Demonstrate a firm understanding of financial markets and end to end operational flows within global banking/markets.
  • Commitment to challenging the status quo and promoting positive change. 
  • Strategic thinker with a proven track record in bringing new thoughts and ideas to teams in order to drive innovation and unique solutions.
  • Proactive, energetic and enthusiastic about influencing a culture of continuous improvement
  • Self-starter, able to drive results from within by connecting with a variety of stakeholders throughout the organization.
  • Ability to lead and drive change - experience in managing process improvement initiatives or regulatory mandated projects is an advantage.
  • Confident and articulate communicator and influencer with proven presentation skills.
  • Proactively builds trusted relationships with key partners.
  • Quantitative, analytical and critical thinker with a risk and control mindset.

Desired Skills:

  • Experience with Alteryx, RPA (Robotics process Automation), business Intelligence, digitization and digital transformation is an advantage
  • Knowledge of process improvement tools and programs such as Lean Six Sigma preferable

Other Qualifications:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
  • Excels in working among diverse viewpoints to determine the best path forward.
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

This position within the Global Markets organization is part of the Global Continuous Improvement team. The successful candidate will be required to embed a culture of continuous improvement within Markets Operations and to establish, lead and deliver process improvement activities through discovery, root cause analysis, design and implementation.

Responsibilities:

  • Leverage solutions to partner with internal operations teams and external stakeholders to identify, pilot and recommend potential solutions to resolve process gaps.
  • Establish a portfolio of actionable process improvement opportunities that will drive the organization’s financial and non-financial business goals.
  • Drive process and root cause analysis to understand source of exceptions, re-engineer and improve the business process
  • Lead the execution of process improvement solutions and implement monitoring mechanism to ensure process improvements are sustained over time.
  • Develop and Leverage mechanisms (including KPIs, Performance Scorecards and Cost Allocations) to assess operational efficiency, Performance and articulate benefits of process improvement initiatives back to operational stakeholders.
  • Lead opportunity prioritization discussions with leaders in Securities operations and business Partners.
  • Utilize analytics (trend analysis, historical analysis, predictive analysis) to lead discussions with teams, identifying Performance patterns and opportunities for improvement.
  • Train cross functional, multi-site teams in continuous improvement methodologies (including root cause analysis, team problem solving, Lean Six Sigma) and front to back business processes to help embed the continuous improvement culture within the organization and empower associates with the tools to self-identify Performance gaps, perform root cause analysis and implement quick win solutions. Comfortable to conduct workshops virtually.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
  • Be a culture carrier to inculcate an environment of continuous improvement through effective engagement with stakeholders. 
  • Utilize tooling in the industry to uplift and empower teams, provide guidance and be seen as a co-driver to help teams achieve process efficiencies and efficacies.

 

Enterprise Role Overview:

Provides technical and analytical support in a global markets operations function for one or more operations product areas. Responsible for the analysis and resolution of complex operations problems and initiatives requiring exceptional handling and/or coordination of multiple operational and/or product specialists to resolve. May manage projects and/or the introduction of new initiatives, systems, products/services and processes, coordinating necessary expertise across multiple operations functions and/or products. As a technical expert, may also function as an informal team lead, providing work direction and technical guidance to less experienced employees in resolving complex transactions and operational problems. Requires extensive experience in an operations support function with thorough working knowledge of fundamental business structure and operational aspects for specific transactions and products. As a technical expert, will consult on a wide variety of topics across functional and business support lines. To be used for employees in Global Markets only.

Required Skills: (Must have these skills to be minimally qualified)

  • Demonstrate a firm understanding of financial markets and end to end operational flows within global banking/markets.
  • Commitment to challenging the status quo and promoting positive change. 
  • Strategic thinker with a proven track record in bringing new thoughts and ideas to teams in order to drive innovation and unique solutions.
  • Proactive, energetic and enthusiastic about influencing a culture of continuous improvement
  • Self-starter, able to drive results from within by connecting with a variety of stakeholders throughout the organization.
  • Ability to lead and drive change - experience in managing process improvement initiatives or regulatory mandated projects is an advantage.
  • Confident and articulate communicator and influencer with proven presentation skills.
  • Proactively builds trusted relationships with key partners.
  • Quantitative, analytical and critical thinker with a risk and control mindset.

Desired Skills:

  • Experience with Alteryx, RPA (Robotics process Automation), business Intelligence, digitization and digital transformation is an advantage
  • Knowledge of process improvement tools and programs such as Lean Six Sigma preferable

Other Qualifications:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
  • Excels in working among diverse viewpoints to determine the best path forward.
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21068544

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Viviana Renshaw

Referral Bonus:

0