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Vice President - Sr Operations Manager

Gurugram, , India

Job Description:

Overview (Bank overview, GBS India overview, Function Overview)*

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview*

Our group supports the Consumer and GWIM Finance business in the various stages of consumer lending lifecycle (Marketing strategies, New Card acquisition, Customer engagement, Existing account strategies,  Revenue growth, Retention, Credit & risk, Affinity partners, Network associations, Profitability, etc). Team is involved in management reporting, data mining and analytics efforts leading to financial solutions to support the US consumer lending finance team.

Job Description*

The candidate will be responsible for co-leading the consumer lending management reporting and data mining & analytics team to support CFO Group in various strategies related to Consumer lending business. The candidate will be responsible for data mining, data validation & visualization leading to analytics. The role would require managing multiple projects in parallel by ensuring adequate understanding of the requirements in order to deliver data / analytical solutions. These projects would be complex and time critical which would require the Leader to comprehend & evaluate the strategic business drivers in order to bring in efficiencies through automation of existing reporting packages or codes. The work would be a mix of standard and adhoc deliverables based on dynamic business requirements. Technical competency is essential to build processes which ensure data quality and completeness across all projects / requests related to business. The candidate will expand relationships with Senior US Leaders on the CFO team to build a strong Center of Excellence. The core responsibility of this leader is people and process management - influencing others to perform and deliver, and leading their organization to achieve sustainable, accurate and well controlled results.  Candidates should have a clear understanding of the end-to-end process (including its purpose) and a discipline of managing and continuously improving those processes.  They are accountable for the team’s work product – ensuring the work their team delivers is well controlled, accurate and of the highest quality

Responsibilities

  • Development and execution of data mining, data visualization and analytics capabilities

  • Designing analytics solutions, generating actionable insights, optimizing existing processes, building tool-based automations and overall project governance.

  • Understands business requirements and translate those into deliverables. Support the business on periodic and adhoc projects related to credit card products.

  • Co-ordinate with the business to timely resolve project bottlenecks at different levels.

  • Managing and improving the work:  full understanding of the work processes, continuous focus on process improvement through simplification, innovation and use of emerging technology tools, and understanding data sourcing and transformation. Drive Operational Excellence; develop and execute strategies to constantly be improving the work we do across CFO.

  • Managing risk:  managing and reducing all risk, proactively identify risks, issues and concerns and manage controls to help drive responsible growth (ex: Compliance, Operational – SAFER, Self-Identified Audit Issues, procedures, data management, etc), establish a risk culture to encourage early escalation and self-identifying issues.

  • Effective communication: deliver transparent, concise and consistent messaging while influencing and leading - drive change across teams. Partner with individual contributors and onshore partners of the Global Finance team regarding capacity planning, performance & development, skill sets, learning opportunities. Collaborate with leaders across the Global Finance India teams to drive consistency and efficiency in communication, accountability and change execution. Ensure to understand and deliver the whole company, including ESG awareness and community involvement.

  • Be a key contributor to business initiatives that require subject matter expertise. Also mentor and coach the team to become key contributors on complex data & analytical requirements

  • Make & deliver presentations on the detailed analysis and key observations to senior US leaders.

  • Extremely good with numbers and ability to present various business/finance metrics to Senior Business Leaders and influence change.

  • Contribute through thought leadership with Subject Matter Expert knowledge

  • Strong focus towards simplification and standardization efforts

Requirements

Education*

Masters/Bachelor’s Degree in quantitative discipline/Information Technology/Computer Science or MBA finance with 14+ years of relevant work experience

Experience Range*

  • 14+ years of  relevant work experience in data mining & analytics preferably in Banking industry

Foundational skills*

  • Strong working knowledge of SAS, SQL & MS Excel

  • Good understanding of emerging technologies like Tableau and Alteryx

  • Strong focus on OPEX

  • Prior BFSI experience. Preferably Captive Retail banking and credit card exposure

  • Strong experience in data mining and analytical projects by interfacing with different data sources (e.g. Oracle, DB2, Teradata)

  • Strong communication (verbal and written), organization, presentation, analytical and leadership skills

  • Analytical Abilities / Financial Acumen - Systematic application of a combination of inductive and deductive reasoning to examine information, interpret results and arrive at well-founded logical conclusions.

  • Builds Partnerships - Builds broad-based business relationships across the organization. Skillfully influences peers and colleagues to promote and sell ideas. Proactively surfaces and resolves conflict with minimal noise.

  • Manages operational risk by building strong processes and quality control routines

  • Advanced Excel and PowerPoint skills

  • Strong business acumen

  • Strong communicator (verbal and written) and is comfortable escalating issues to management

  • Has a natural desire to understand intricate processes while seeing the big picture

  • Good relationship management skills

  • 8+ years of team management experience is a must

Desired skills

  • SharePoint development exposure

  • Partner with business to schedule and facilitate routines to support overall delivery

  • Project experience

Work Timings*

Flexible between 7:30 AM till 10:30 PM

Job Location*

Gurugram

Job Band:

H5

Shift: 

Hours Per Week:

45

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Overview (Bank overview, GBS India overview, Function Overview)*

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to all Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview*

Our group supports the Consumer and GWIM Finance business in the various stages of consumer lending lifecycle (Marketing strategies, New Card acquisition, Customer engagement, Existing account strategies,  Revenue growth, Retention, Credit & risk, Affinity partners, Network associations, Profitability, etc). Team is involved in management reporting, data mining and analytics efforts leading to financial solutions to support the US consumer lending finance team.

Job Description*

The candidate will be responsible for co-leading the consumer lending management reporting and data mining & analytics team to support CFO Group in various strategies related to Consumer lending business. The candidate will be responsible for data mining, data validation & visualization leading to analytics. The role would require managing multiple projects in parallel by ensuring adequate understanding of the requirements in order to deliver data / analytical solutions. These projects would be complex and time critical which would require the Leader to comprehend & evaluate the strategic business drivers in order to bring in efficiencies through automation of existing reporting packages or codes. The work would be a mix of standard and adhoc deliverables based on dynamic business requirements. Technical competency is essential to build processes which ensure data quality and completeness across all projects / requests related to business. The candidate will expand relationships with Senior US Leaders on the CFO team to build a strong Center of Excellence. The core responsibility of this leader is people and process management - influencing others to perform and deliver, and leading their organization to achieve sustainable, accurate and well controlled results.  Candidates should have a clear understanding of the end-to-end process (including its purpose) and a discipline of managing and continuously improving those processes.  They are accountable for the team’s work product – ensuring the work their team delivers is well controlled, accurate and of the highest quality

Responsibilities

  • Development and execution of data mining, data visualization and analytics capabilities

  • Designing analytics solutions, generating actionable insights, optimizing existing processes, building tool-based automations and overall project governance.

  • Understands business requirements and translate those into deliverables. Support the business on periodic and adhoc projects related to credit card products.

  • Co-ordinate with the business to timely resolve project bottlenecks at different levels.

  • Managing and improving the work:  full understanding of the work processes, continuous focus on process improvement through simplification, innovation and use of emerging technology tools, and understanding data sourcing and transformation. Drive Operational Excellence; develop and execute strategies to constantly be improving the work we do across CFO.

  • Managing risk:  managing and reducing all risk, proactively identify risks, issues and concerns and manage controls to help drive responsible growth (ex: Compliance, Operational – SAFER, Self-Identified Audit Issues, procedures, data management, etc), establish a risk culture to encourage early escalation and self-identifying issues.

  • Effective communication: deliver transparent, concise and consistent messaging while influencing and leading - drive change across teams. Partner with individual contributors and onshore partners of the Global Finance team regarding capacity planning, performance & development, skill sets, learning opportunities. Collaborate with leaders across the Global Finance India teams to drive consistency and efficiency in communication, accountability and change execution. Ensure to understand and deliver the whole company, including ESG awareness and community involvement.

  • Be a key contributor to business initiatives that require subject matter expertise. Also mentor and coach the team to become key contributors on complex data & analytical requirements

  • Make & deliver presentations on the detailed analysis and key observations to senior US leaders.

  • Extremely good with numbers and ability to present various business/finance metrics to Senior Business Leaders and influence change.

  • Contribute through thought leadership with Subject Matter Expert knowledge

  • Strong focus towards simplification and standardization efforts

Requirements

Education*

Masters/Bachelor’s Degree in quantitative discipline/Information Technology/Computer Science or MBA finance with 14+ years of relevant work experience

Experience Range*

  • 14+ years of  relevant work experience in data mining & analytics preferably in Banking industry

Foundational skills*

  • Strong working knowledge of SAS, SQL & MS Excel

  • Good understanding of emerging technologies like Tableau and Alteryx

  • Strong focus on OPEX

  • Prior BFSI experience. Preferably Captive Retail banking and credit card exposure

  • Strong experience in data mining and analytical projects by interfacing with different data sources (e.g. Oracle, DB2, Teradata)

  • Strong communication (verbal and written), organization, presentation, analytical and leadership skills

  • Analytical Abilities / Financial Acumen - Systematic application of a combination of inductive and deductive reasoning to examine information, interpret results and arrive at well-founded logical conclusions.

  • Builds Partnerships - Builds broad-based business relationships across the organization. Skillfully influences peers and colleagues to promote and sell ideas. Proactively surfaces and resolves conflict with minimal noise.

  • Manages operational risk by building strong processes and quality control routines

  • Advanced Excel and PowerPoint skills

  • Strong business acumen

  • Strong communicator (verbal and written) and is comfortable escalating issues to management

  • Has a natural desire to understand intricate processes while seeing the big picture

  • Good relationship management skills

  • 8+ years of team management experience is a must

Desired skills

  • SharePoint development exposure

  • Partner with business to schedule and facilitate routines to support overall delivery

  • Project experience

Work Timings*

Flexible between 7:30 AM till 10:30 PM

Job Location*

Gurugram

Learn more about this role

Full time

JR-21068499

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Rajani Naveen

Referral Bonus:

0