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Network Load Balancing and DDI Operations Manager, Network Services, Core Technology Infrastructure

Richmond, Virginia;

Job Description:

Make Bank of America’s network fast, reliable and agile for millions of our customers.  The Network Service Delivery and Operations team combines engineering and operations support to manage and operate one of the world’s largest enterprise networks.  We need creative engineers and technologists to help us manage and operate the first lines of defense for the bank as well as advance the processes and monitoring capabilities that enable us to respond to events. Our ideal candidate should have a vision on how to compose traditional and non-traditional approaches to solve problems and achieve our goals.

The Network Load Balancing and DDI Operations Manager is responsible for setting the strategy and providing the overall day-to-day leadership in the areas of operations support, service request fulfillment, change support. In addition, the person is responsible to drive the service strategy for the Load Balancer and DDI (DNS/DHCP/IP address management) domains.

Key Responsibilities:

  • Manage a large team of global Incidents & SRF engineers, as well as oversight of vendor managed functions
  • Manage end-to-end operations support and service request fulfilment services for Load Balancer and DDI (DNS/DHCP/IP address management) domains within the Network Service Delivery and Operations organization. 
  • Provide leadership during complex break/fix incidents and ensure adequate resolution
  • Direct the team through post incident reviews, root cause analysis and identify corrective actions
  • Provide technical leadership as well as drive for operations escalations
  • Ensure security controls are implemented and operating effectively as part of solutions delivery
  • Create designs based on industry best practices, engineering standards and security principles
  • Articulate and defend security positions
  • Manage and report status of network incidents to executive leadership
  • Set the strategy and develop approaches to monitor and validate service functionality of Load Balancer and DDI (DNS/DHCP/IP address management) services
  • Create detailed implementation plans and runbooks for the request fulfillment and operations support services
  • Manage a wide variety of technology infrastructure and business aligned initiatives
  • Collaborate with engineering and operations teams from service design through operations transition process for new services
  • Liaise with Information Security partners to enforce compliance with standards
  • Review of all capacity metrics to ensure availability of all services

Required Skills:

  • 10+ years network operations delivery and/or technology management experience
  • B.S. degree in Information Technology or Computer Science
  • Experience in F5 (Physical) & AVI (Virtual) Load balancing technologies and DNS, DHCP and IP address management. 
  • Expertise in planning, designing, and implementing enterprise-level network security technologies.
  • Good knowledge on virtual appliances and cloud architecture
  • Experience with migrations from Physical to virtual infrastructure
  • Expert understanding of network protocols and routing/switching
  • Hands on network security troubleshooting, network-based forensics, and proficient with packet analysis tools
  • Excellent written and verbal communication.  Ability to present at an executive level.

Desired Skills:

  • Experience in managing a team of 10+ members
  • Expertise with these core technologies:  
    • f5 Load balancers
    • Virtual appliances (AVI Load balancers)
    • DNS, DHCP, IP Address management (Vital QIP and/or Bluecat)

The Technology Infrastructure Organization:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

LOB Job Profile:

Directs, manages, plans and administers the operational and administrative activities of the Systems Engineering section. Supports multiple systems through maintenance, modification, problem resolution, etc. to support ongoing delivery of services and/or operations. Manages multiple applications/development projects, or single major complex initiatives if a small area of the development function. Coordinates resources across various applications, operations or projects. Responsible for staffing, performance management and compensation decision-making. Manages budget, monitors progress and adjusts resources and priorities accordingly. Provides input on policy issues. Typically 7-10 years of experience in managing and directing multi-project development teams

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Make Bank of America’s network fast, reliable and agile for millions of our customers.  The Network Service Delivery and Operations team combines engineering and operations support to manage and operate one of the world’s largest enterprise networks.  We need creative engineers and technologists to help us manage and operate the first lines of defense for the bank as well as advance the processes and monitoring capabilities that enable us to respond to events. Our ideal candidate should have a vision on how to compose traditional and non-traditional approaches to solve problems and achieve our goals.

The Network Load Balancing and DDI Operations Manager is responsible for setting the strategy and providing the overall day-to-day leadership in the areas of operations support, service request fulfillment, change support. In addition, the person is responsible to drive the service strategy for the Load Balancer and DDI (DNS/DHCP/IP address management) domains.

Key Responsibilities:

  • Manage a large team of global Incidents & SRF engineers, as well as oversight of vendor managed functions
  • Manage end-to-end operations support and service request fulfilment services for Load Balancer and DDI (DNS/DHCP/IP address management) domains within the Network Service Delivery and Operations organization. 
  • Provide leadership during complex break/fix incidents and ensure adequate resolution
  • Direct the team through post incident reviews, root cause analysis and identify corrective actions
  • Provide technical leadership as well as drive for operations escalations
  • Ensure security controls are implemented and operating effectively as part of solutions delivery
  • Create designs based on industry best practices, engineering standards and security principles
  • Articulate and defend security positions
  • Manage and report status of network incidents to executive leadership
  • Set the strategy and develop approaches to monitor and validate service functionality of Load Balancer and DDI (DNS/DHCP/IP address management) services
  • Create detailed implementation plans and runbooks for the request fulfillment and operations support services
  • Manage a wide variety of technology infrastructure and business aligned initiatives
  • Collaborate with engineering and operations teams from service design through operations transition process for new services
  • Liaise with Information Security partners to enforce compliance with standards
  • Review of all capacity metrics to ensure availability of all services

Required Skills:

  • 10+ years network operations delivery and/or technology management experience
  • B.S. degree in Information Technology or Computer Science
  • Experience in F5 (Physical) & AVI (Virtual) Load balancing technologies and DNS, DHCP and IP address management. 
  • Expertise in planning, designing, and implementing enterprise-level network security technologies.
  • Good knowledge on virtual appliances and cloud architecture
  • Experience with migrations from Physical to virtual infrastructure
  • Expert understanding of network protocols and routing/switching
  • Hands on network security troubleshooting, network-based forensics, and proficient with packet analysis tools
  • Excellent written and verbal communication.  Ability to present at an executive level.

Desired Skills:

  • Experience in managing a team of 10+ members
  • Expertise with these core technologies:  
    • f5 Load balancers
    • Virtual appliances (AVI Load balancers)
    • DNS, DHCP, IP Address management (Vital QIP and/or Bluecat)

The Technology Infrastructure Organization:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

LOB Job Profile:

Directs, manages, plans and administers the operational and administrative activities of the Systems Engineering section. Supports multiple systems through maintenance, modification, problem resolution, etc. to support ongoing delivery of services and/or operations. Manages multiple applications/development projects, or single major complex initiatives if a small area of the development function. Coordinates resources across various applications, operations or projects. Responsible for staffing, performance management and compensation decision-making. Manages budget, monitors progress and adjusts resources and priorities accordingly. Provides input on policy issues. Typically 7-10 years of experience in managing and directing multi-project development teams

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21068285

Band: H4

Manages People: Yes

Travel: No

Manager:

Talent Acquisition Contact:

Kari Elsts

Referral Bonus:

0