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Concierge Sales Assistant Associate I - Chandler, AZ

Chandler, Arizona

Job Description:

Receives inbound or places outbound calls to current and prospective Bank of America mortgage clients. Identifies client service and sales needs and then transfers clients to appropriate department. Uses computerized system for tracking, information gathering and/or troubleshooting. May answer inquiries and resolve problems. Requires basic knowledge of the organization, products, and/or services. Requires ability to navigate a computerized data entry system or other relevant applications. Requires strong customer service skills.

Required Skills:

o Previous customer service/sales experience
o Ability to seek solutions for customers in a fast-paced environment
o Solid understanding of the Inbound Call Center and Sales industry
o Ability to adapt quickly to change
o Proven ability to meet and exceed sales, productivity and quality monitoring goals
o Excellent PC and communication skills
o Must be a team player
o Ability to deviate from standard screens, scripts and procedures
o Excellent problem-solving skills

Desired Skills:

o 1+ years of customer service experience and/or
o 1+ years of call center experience

Required to work from the primary work location listed when not in remote operating stance
Initially you may be required to work from home and/or remotely in this role: 
Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
Sufficient room to set up a laptop, monitor, keyboard and mouse
Comfortable space to work for a full shift 
Quiet, private and SECURE space in which to work

Job Band:

H8

Shift: 

2nd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Receives inbound or places outbound calls to current and prospective Bank of America mortgage clients. Identifies client service and sales needs and then transfers clients to appropriate department. Uses computerized system for tracking, information gathering and/or troubleshooting. May answer inquiries and resolve problems. Requires basic knowledge of the organization, products, and/or services. Requires ability to navigate a computerized data entry system or other relevant applications. Requires strong customer service skills.

Required Skills:

o Previous customer service/sales experience
o Ability to seek solutions for customers in a fast-paced environment
o Solid understanding of the Inbound Call Center and Sales industry
o Ability to adapt quickly to change
o Proven ability to meet and exceed sales, productivity and quality monitoring goals
o Excellent PC and communication skills
o Must be a team player
o Ability to deviate from standard screens, scripts and procedures
o Excellent problem-solving skills

Desired Skills:

o 1+ years of customer service experience and/or
o 1+ years of call center experience

Required to work from the primary work location listed when not in remote operating stance
Initially you may be required to work from home and/or remotely in this role: 
Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
Sufficient room to set up a laptop, monitor, keyboard and mouse
Comfortable space to work for a full shift 
Quiet, private and SECURE space in which to work

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21068273

Band: H8

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Maria Melendez

Referral Bonus:

0

Street Address

Primary Location:
2595 W Chandler Blvd, AZ, Chandler, 85224