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Senior Operations Manager

Chicago, Illinois

Job Description:

Manages a medium-large segment or unit(s) of a product line and/or function of the company's operations activities. Functions managed typically have a high degree of monetary exposure due to transaction size and critical daily production windows which can impact client relationships. Oversees daily activities and ensures adherence to procedures and regulatory requirements (e.g. transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Reviews and recommends new methods and procedures to make daily operations in the areas more efficient. Manages performance for their entire team, including Associate development, compensation decisioning, and talent planning. Responsible for expense management, reporting and forecasting. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. Manages client, business and/or supplier relationships. Six Sigma/Lean experience preferred. Incumbents normally have 2-4 years of operational management experience. Directly manages 4-12 associates and has a department of 40 - 100 associates and may cover multiple shifts/sites. Bachelors degree or equivalent preferred.

Responsibilities:

Risk/Compliance, Business Continuity, MCRP, Expense management, Compliance training

Customer driven mindset
Operations Site training of multiple products
Associate engagement/Communications
Tour Facilitator
Interface with Workplace management
Load leveling/Capacity Planning
Award & Recognition

Required Skills:

Flexibility to work off shift hours as required by the business
3-5 years of high volume production background
Minimum of 3-5 years of Manager experience
Attention to detail, coupled with strong analytical problem solving methods
Must be able to learn quickly and work at a quick pace and multitask
Strong verbal and written communication skills
Ability to lead others

Capability to work effectively in a team environment
Must be able to prioritize and organize work to meet deadlines
Applied knowledge of Microsoft Office
Ability to make sound decisions, solve problems, and exhibit a continuous improvement orientation.
Ability to display flexibility with given work demands
Recent 3+years of leadership and/or management experience.
Results driven: exhibits a high motivation to succeed and convey a sense of urgency for constantly improving performance and the organization, with attention to achieving results through collaboration.
Strong performance management skills that can motivate, develop talent, and appropriately address performance concerns with regular two-way feedback.
Demonstrates the willingness and ability to handle multiple demands and shifting priorities in a rapidly changing environment through prioritization & delegation.
Strong communication skills, written and verbal, with the ability to create compelling business cases, articulate complex issues simply, appropriately convey leadership messages and actively listen.
Leads and Influences Change
Client relationship and client advocate
Strong Leadership and team building
Excellent partnership and account management
Analytical ability for staff to volume dynamic


Desired Skills
Green Belt
Lockbox or Check processing experience 

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Manages a medium-large segment or unit(s) of a product line and/or function of the company's operations activities. Functions managed typically have a high degree of monetary exposure due to transaction size and critical daily production windows which can impact client relationships. Oversees daily activities and ensures adherence to procedures and regulatory requirements (e.g. transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Reviews and recommends new methods and procedures to make daily operations in the areas more efficient. Manages performance for their entire team, including Associate development, compensation decisioning, and talent planning. Responsible for expense management, reporting and forecasting. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects. Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements. Manages client, business and/or supplier relationships. Six Sigma/Lean experience preferred. Incumbents normally have 2-4 years of operational management experience. Directly manages 4-12 associates and has a department of 40 - 100 associates and may cover multiple shifts/sites. Bachelors degree or equivalent preferred.

Responsibilities:

Risk/Compliance, Business Continuity, MCRP, Expense management, Compliance training

Customer driven mindset
Operations Site training of multiple products
Associate engagement/Communications
Tour Facilitator
Interface with Workplace management
Load leveling/Capacity Planning
Award & Recognition

Required Skills:

Flexibility to work off shift hours as required by the business
3-5 years of high volume production background
Minimum of 3-5 years of Manager experience
Attention to detail, coupled with strong analytical problem solving methods
Must be able to learn quickly and work at a quick pace and multitask
Strong verbal and written communication skills
Ability to lead others

Capability to work effectively in a team environment
Must be able to prioritize and organize work to meet deadlines
Applied knowledge of Microsoft Office
Ability to make sound decisions, solve problems, and exhibit a continuous improvement orientation.
Ability to display flexibility with given work demands
Recent 3+years of leadership and/or management experience.
Results driven: exhibits a high motivation to succeed and convey a sense of urgency for constantly improving performance and the organization, with attention to achieving results through collaboration.
Strong performance management skills that can motivate, develop talent, and appropriately address performance concerns with regular two-way feedback.
Demonstrates the willingness and ability to handle multiple demands and shifting priorities in a rapidly changing environment through prioritization & delegation.
Strong communication skills, written and verbal, with the ability to create compelling business cases, articulate complex issues simply, appropriately convey leadership messages and actively listen.
Leads and Influences Change
Client relationship and client advocate
Strong Leadership and team building
Excellent partnership and account management
Analytical ability for staff to volume dynamic


Desired Skills
Green Belt
Lockbox or Check processing experience 

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21067418

Band: H5

Manages People: Yes

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Ryan Evans

Referral Bonus:

0

Street Address

Primary Location:
540 W Madison St, IL, Chicago, 60661