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Digital Payments Bill Pay Product Manager

Charlotte, North Carolina;

Job Description:

The Bank of America Digital Payments team is seeking a Bill Pay Product Manager to help lead large scale initiatives for the team. This teammate will have an eye for detail, a strong risk / legal / compliance focus, a creative and analytical approach to solving problems, and a passion to improve the customer experience.

The successful candidate will bring to our team a strong suite of Product and Project management.  The ideal candidate will be a bona fide leader with a trail of creditable deliveries (products, services, standards).  He/she makes relationships work and colleagues go out of their way to help them. 

We need someone creative, resourceful, and ready to roll up your sleeves in our quest to bring the client experience our customers deserve.

•  Work closely with the Head of Digital Payments and Payments strategy team on improving specific client experiences in digital

•  Work with individuals from across the bank, including Fraud and Claims, Card, Consulting Firms, and Legal and Risk, to execute changes to the experience

•  Mitigate risk to the bank by diving deep to ensure every experience is a good one

•  Use your Product-knowledge and Project Management experience to: organize, coordinate and drive results to make our clients lives better

•  Use VOC and data driven decisions to help us make big hard investment choices

Specific Responsibilities:

•  Understand the customer experience and product features and functions

•  Build and Maintain strong internal and external relationships

•  Identify, size, prioritize, and deliver defect remediation’s, audit / regulatory mandates, and strategic enhancements

•  Analyze associate and customer feedback to inform recommendations

•  Interface with Legal, Risk, and Compliance to provide support for regulatory reviews

Required Skills:

•  Detail oriented team player

•  Digital and/or payments knowledge and experience

•  5+ years of Project/Product management experience

•  Highly effective Relationship and Communications skills

•  Passion for what you are building and doing

•  Authenticity, Courage, Influence, and Tenacity

Desired Skills:

•  Familiarity with Card, Deposits, (CVL and Mortgage is a plus!)-- goals, needs, and challenges

•  XD

•  Technology

•  Consulting

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Bank of America Digital Payments team is seeking a Bill Pay Product Manager to help lead large scale initiatives for the team. This teammate will have an eye for detail, a strong risk / legal / compliance focus, a creative and analytical approach to solving problems, and a passion to improve the customer experience.

The successful candidate will bring to our team a strong suite of Product and Project management.  The ideal candidate will be a bona fide leader with a trail of creditable deliveries (products, services, standards).  He/she makes relationships work and colleagues go out of their way to help them. 

We need someone creative, resourceful, and ready to roll up your sleeves in our quest to bring the client experience our customers deserve.

•  Work closely with the Head of Digital Payments and Payments strategy team on improving specific client experiences in digital

•  Work with individuals from across the bank, including Fraud and Claims, Card, Consulting Firms, and Legal and Risk, to execute changes to the experience

•  Mitigate risk to the bank by diving deep to ensure every experience is a good one

•  Use your Product-knowledge and Project Management experience to: organize, coordinate and drive results to make our clients lives better

•  Use VOC and data driven decisions to help us make big hard investment choices

Specific Responsibilities:

•  Understand the customer experience and product features and functions

•  Build and Maintain strong internal and external relationships

•  Identify, size, prioritize, and deliver defect remediation’s, audit / regulatory mandates, and strategic enhancements

•  Analyze associate and customer feedback to inform recommendations

•  Interface with Legal, Risk, and Compliance to provide support for regulatory reviews

Required Skills:

•  Detail oriented team player

•  Digital and/or payments knowledge and experience

•  5+ years of Project/Product management experience

•  Highly effective Relationship and Communications skills

•  Passion for what you are building and doing

•  Authenticity, Courage, Influence, and Tenacity

Desired Skills:

•  Familiarity with Card, Deposits, (CVL and Mortgage is a plus!)-- goals, needs, and challenges

•  XD

•  Technology

•  Consulting

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21067340

Band: H4

Manages People: No

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Jami Britt

Referral Bonus:

0