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Process Design Analyst (AML Global Ops) - Charlotte, NC

Charlotte, North Carolina

Job Description:

We have an exciting opportunity for a Process Design Analyst to join the AML Platform Management and Regional Engagement organization in Global Operations.

This position is part of the GBAM AML Platform Management team in Global Operations Management, Resiliency and Client Programs, which develops and leads high risk processes, overseeing enterprise sustainability, and driving compliance and operational excellence relating to this area. The Process Design Analyst will be part of the broader AML team, working together to reduce risks, implement policy changes, create business enablement opportunities and apply compliance controls through strategic definition and continuous requirement refinement.

We are looking for highly motivated individuals that enjoys working in a high paced environment, interacting with multiple stakeholders and has a mindset of continuous improvement and process excellence.

The Team

The AML Platform Management Team serves as a control function supporting GBAM FLUs to ensure all laws, rules and regulations are incorporated into the AML KYC platforms partnering with various stakeholders to implement changes as per business priorities and regulatory requirements.

Responsibilities:

  • Understanding of AWARE Platform and the AML customer life cycle

  • Support of AWARE Platform managers in day to day deliverables, including program and release status

  • Accountable for development and maintenance of team SharePoint

  • Understanding of JIRA and assists change request entry

  • Assist with development and support of showcase documents

  • Review incoming change request.

  • Support intake process

  • Support of triage production issues and handle escalations post production

  • Support Platform team during technology releases

  • Assists with preparing presentations using data analytics to assist leaders

Requirements:

  • Experience with transformation initiatives and/or change

  • Understanding of Financial Services sector and products & exposure to Anti-Money Laundering processes in financial industry

  • Must be well-organized, problem solver, possess the ability to meet deadlines and handle multiple priorities with sense of urgency

  • Excellent verbal and written skills

  • Excel, Power Point skills and SharePoint development skills.

Desired skills:

  • Prior experience with Pega Client Lifecycle Management and/or other AML KYC systems involving client onboarding/ KYC refresh processes

  • Experience in Agile/SDLC methodology and Waterfall Methodology

  • Preferred process improvement and Operational Excellence exposure

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • A continuous learner with a commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Other qualifications:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • A continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

We have an exciting opportunity for a Process Design Analyst to join the AML Platform Management and Regional Engagement organization in Global Operations.

This position is part of the GBAM AML Platform Management team in Global Operations Management, Resiliency and Client Programs, which develops and leads high risk processes, overseeing enterprise sustainability, and driving compliance and operational excellence relating to this area. The Process Design Analyst will be part of the broader AML team, working together to reduce risks, implement policy changes, create business enablement opportunities and apply compliance controls through strategic definition and continuous requirement refinement.

We are looking for highly motivated individuals that enjoys working in a high paced environment, interacting with multiple stakeholders and has a mindset of continuous improvement and process excellence.

The Team

The AML Platform Management Team serves as a control function supporting GBAM FLUs to ensure all laws, rules and regulations are incorporated into the AML KYC platforms partnering with various stakeholders to implement changes as per business priorities and regulatory requirements.

Responsibilities:

  • Understanding of AWARE Platform and the AML customer life cycle

  • Support of AWARE Platform managers in day to day deliverables, including program and release status

  • Accountable for development and maintenance of team SharePoint

  • Understanding of JIRA and assists change request entry

  • Assist with development and support of showcase documents

  • Review incoming change request.

  • Support intake process

  • Support of triage production issues and handle escalations post production

  • Support Platform team during technology releases

  • Assists with preparing presentations using data analytics to assist leaders

Requirements:

  • Experience with transformation initiatives and/or change

  • Understanding of Financial Services sector and products & exposure to Anti-Money Laundering processes in financial industry

  • Must be well-organized, problem solver, possess the ability to meet deadlines and handle multiple priorities with sense of urgency

  • Excellent verbal and written skills

  • Excel, Power Point skills and SharePoint development skills.

Desired skills:

  • Prior experience with Pega Client Lifecycle Management and/or other AML KYC systems involving client onboarding/ KYC refresh processes

  • Experience in Agile/SDLC methodology and Waterfall Methodology

  • Preferred process improvement and Operational Excellence exposure

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • A continuous learner with a commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Other qualifications:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • A continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21067123

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Javier Flores

Referral Bonus:

0

Street Address

Primary Location:
200 N College St, NC, Charlotte, 28255