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Lead Operations Representative

Dallas, Texas

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

This position is required to be onsite Day One.

Requirements:

•    Ability to communicate over phone, in person and by electronic methods , identify & escalate issues 
•    Customer focus/experience.
•    Work within team environment and collaborate with others for solutions. 
•    Self-Starter
•    Detail oriented, research of problem items, solver of in-depth research, conclusion seeker.
•    Time management is a must.  
•    Works well independently but as a team member, shares best practices and encourages others on team to do same.

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 8:00am - 4:30pm

Referral Bonus Amount:

0

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

This position is required to be onsite Day One.

Requirements:

•    Ability to communicate over phone, in person and by electronic methods , identify & escalate issues 
•    Customer focus/experience.
•    Work within team environment and collaborate with others for solutions. 
•    Self-Starter
•    Detail oriented, research of problem items, solver of in-depth research, conclusion seeker.
•    Time management is a must.  
•    Works well independently but as a team member, shares best practices and encourages others on team to do same.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21066643

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jessica Horn

Referral Bonus:

0

Street Address

Primary Location:
1950 N STEMMONS FWY, TX, Dallas, 75207