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Systems Administrator - Core Technology Infrastructure

Charlotte, North Carolina

Job Description:

Summary:

  • Responsible for coordinating security patch deployment on devices by following GIS policy and guideline.
  • Responsible for updating and monitoring desktop OS currency across the region as well as working with regional application teams for their application version upgrade and patching.
  • Coordinate with the other DMO teams in APAC, GBS and EMEA to ensure deployments are delivered in a timely manner and synchronized when required.
  • Perform operational readiness checks after each deployment to ensure business continuity.
  • Assist with other technology projects via the Project Managers and provide them with requested details on the bank’s software environment.
  • Provide regular status updates and escalate potential production issues to DMO team and SLT as required.
  • Make every effort to make yourself available for out of business hours support when required.
  • Act as key contact in the event of any IT Incident DMO function in co-ordination with other technical support teams.
  • Incident resolution with the customer experience approach on infrastructure and first level application support
  • Excellent communication skills (both written and verbal) and exceptional customer service with strong client facing experience
  • Develop and maintain support processes and operating procedures to meet high availability for TI infrastructure.
  • Lead and engage internal teams such as DMO compliance, desktop engineering, site support teams to aid in problem resolution.
  • Strong critical thinking, problem solving, and decision-making skills required - Demonstrated knowledge and accomplishments in analyzing, diagnosing, and recommending solutions for hardware and software problems arising due to patching activities.
  • Ability to be clear and concise in communications of technical information to both technical and non-technical users

Required Skills:

  • 5+ yrs. of experience working in Banking
  • IT related areas/project management experience or patching/release & deployment function.
  • Experience and understanding of an enterprise Incident and Change management system based on ITIL framework (Remedy preferred).
  • In-depth knowledge in the areas of VMware products & Tools, application infrastructure and operating and system architecture.
  • A good technical understanding with hands-on experience with Release and Deployment Process and activities.
  • Ability to coordinate with multiple teams to ensure tasks are completed in time with the release schedule.
  • Good understanding of cyber security and desktop vulnerabilities.
  • Ability to generate new ideas and possibilities, and to see business opportunities from a new perspective.
  • Client Orientation / Client Service Orientation: An underlying desire to service clients and a motivation to ensure that the delivery schedule needs are met.
  • Consulting Skills: Ability to provide business-related added value, including innovative approaches and new or improved solutions.
  • The capacity to adapt approach considering shifting priorities or changing conditions.
  • The willingness and commitment to work as a member of a team.
  • Ability to coordinate multiple teams across regions to ensure tasks are completed in time with the release schedule.
  • Leadership and analytical skills
  • Advanced communication skills, both written and verbal - Problem-solving

Desired Skills:

  • Knowledge in Active Directory (Windows)
  • Windows 10 Workstation
  • VMWare \ HVD devices
  • Extensive knowledge of IBM BigFix, Tanium, and System Center Configuration Manager (SCCM2012) is desired but not necessary as bank utilized front-end tools which training will be provided
  • Experience in PowerShell scripting would be an advantage
  • At least one years’ experience in remotely deploying software
  • Experience with build and release management, continuous integration, and continuous delivery (CI/CD).
  • High quality standards, analytical skills, structured thinking with advanced communications skills.

Bank of America's Global Banking and Markets Technology Organization....

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

LOB General:

Participates in design, development and support of systems, often using new technologies. Serves as a fully seasoned/proficient technical resource. May manage projects and direct activities of a team related to special initiatives or operations. Provides technical knowledge and capabilities as a member of a project team or as an individual contributor. Works under minimal supervision, with general guidance from more seasoned consultants or managers.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Summary:

  • Responsible for coordinating security patch deployment on devices by following GIS policy and guideline.
  • Responsible for updating and monitoring desktop OS currency across the region as well as working with regional application teams for their application version upgrade and patching.
  • Coordinate with the other DMO teams in APAC, GBS and EMEA to ensure deployments are delivered in a timely manner and synchronized when required.
  • Perform operational readiness checks after each deployment to ensure business continuity.
  • Assist with other technology projects via the Project Managers and provide them with requested details on the bank’s software environment.
  • Provide regular status updates and escalate potential production issues to DMO team and SLT as required.
  • Make every effort to make yourself available for out of business hours support when required.
  • Act as key contact in the event of any IT Incident DMO function in co-ordination with other technical support teams.
  • Incident resolution with the customer experience approach on infrastructure and first level application support
  • Excellent communication skills (both written and verbal) and exceptional customer service with strong client facing experience
  • Develop and maintain support processes and operating procedures to meet high availability for TI infrastructure.
  • Lead and engage internal teams such as DMO compliance, desktop engineering, site support teams to aid in problem resolution.
  • Strong critical thinking, problem solving, and decision-making skills required - Demonstrated knowledge and accomplishments in analyzing, diagnosing, and recommending solutions for hardware and software problems arising due to patching activities.
  • Ability to be clear and concise in communications of technical information to both technical and non-technical users

Required Skills:

  • 5+ yrs. of experience working in Banking
  • IT related areas/project management experience or patching/release & deployment function.
  • Experience and understanding of an enterprise Incident and Change management system based on ITIL framework (Remedy preferred).
  • In-depth knowledge in the areas of VMware products & Tools, application infrastructure and operating and system architecture.
  • A good technical understanding with hands-on experience with Release and Deployment Process and activities.
  • Ability to coordinate with multiple teams to ensure tasks are completed in time with the release schedule.
  • Good understanding of cyber security and desktop vulnerabilities.
  • Ability to generate new ideas and possibilities, and to see business opportunities from a new perspective.
  • Client Orientation / Client Service Orientation: An underlying desire to service clients and a motivation to ensure that the delivery schedule needs are met.
  • Consulting Skills: Ability to provide business-related added value, including innovative approaches and new or improved solutions.
  • The capacity to adapt approach considering shifting priorities or changing conditions.
  • The willingness and commitment to work as a member of a team.
  • Ability to coordinate multiple teams across regions to ensure tasks are completed in time with the release schedule.
  • Leadership and analytical skills
  • Advanced communication skills, both written and verbal - Problem-solving

Desired Skills:

  • Knowledge in Active Directory (Windows)
  • Windows 10 Workstation
  • VMWare \ HVD devices
  • Extensive knowledge of IBM BigFix, Tanium, and System Center Configuration Manager (SCCM2012) is desired but not necessary as bank utilized front-end tools which training will be provided
  • Experience in PowerShell scripting would be an advantage
  • At least one years’ experience in remotely deploying software
  • Experience with build and release management, continuous integration, and continuous delivery (CI/CD).
  • High quality standards, analytical skills, structured thinking with advanced communications skills.

Bank of America's Global Banking and Markets Technology Organization....

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

LOB General:

Participates in design, development and support of systems, often using new technologies. Serves as a fully seasoned/proficient technical resource. May manage projects and direct activities of a team related to special initiatives or operations. Provides technical knowledge and capabilities as a member of a project team or as an individual contributor. Works under minimal supervision, with general guidance from more seasoned consultants or managers.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21066610

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Jake Koehler

Referral Bonus:

0

Street Address

Primary Location:
901 W Trade St, NC, Charlotte, 28255