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Lead Operations Representative

College Park, Georgia

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

LOB Job Description:

Individual contributor role that demonstrates leadership qualities as Lead Operations Representative. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, MICR/image, lockbox, remittance processing and performing other support operations functions as required. Maintains internal operational controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Lead Ops Rep level and will serve as the workflow coordinator and subject matter expert for LCOP. Able to strategize and prioritize to meet client deadlines. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. Will serve as peer coach and provide guidance and direction to team members.

Required Skills:

5 + years of progressive banking and lockbox experience
Internal bank system experience e.g.(KATS, VICOR, RIDS)
Ability to work under pressure in a team environment
Excellent interpersonal and communication skills
Comfortable interacting with senior management and internal business control partners
Detail orientation
Ability to manage multiple priorities and multi task
Excellent time management and prioritization skills
Ability to meet tight deadlines
Ability to lead team huddles to deliver important departmental updates to team
Ability and willingness to continuously learn on the job
Ability to problem-solve and take ownership of process improvements
Ability to work in a team environment
Excellent verbal and written communication skills with ability to communicate effectively with senior leadership
Ability to assist in leading and delivering change initiatives
Flexibility- ability to work overtime when needed to meet client deadlines
Holiday work is required
Ability to communicate computer system problems

Desired Skills:

Working knowledge of Windows 10, Outlook and Excel
Data Entry, 10-key skills
Strong analytical skills
Team Player
PC literate
Ability to work under pressure
Ability to complete work quickly
Ability to work in team environment
Ability to organize and set priorities
Ability to communicate effectively
Detail & Quality oriented
Ability to work with little supervision
Ability to work over when needed
Ability to detect and handle unusual situations
Ability to adapt to new methods in an automated environment
Ability to identify processor and remitter errors
Ability to handle high volumes of work
Good hand eye coordination.
Ability to grasp basic data processing concepts/procedures
Ability to solve problems logically
Ability to maintain minimum production standards

Work Schedule:

Sunday-Thursday 8:30am-5:00pm

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Sunday-Thursday 8:30am-5:00pm

Referral Bonus Amount:

0

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

LOB Job Description:

Individual contributor role that demonstrates leadership qualities as Lead Operations Representative. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, MICR/image, lockbox, remittance processing and performing other support operations functions as required. Maintains internal operational controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Lead Ops Rep level and will serve as the workflow coordinator and subject matter expert for LCOP. Able to strategize and prioritize to meet client deadlines. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. Will serve as peer coach and provide guidance and direction to team members.

Required Skills:

5 + years of progressive banking and lockbox experience
Internal bank system experience e.g.(KATS, VICOR, RIDS)
Ability to work under pressure in a team environment
Excellent interpersonal and communication skills
Comfortable interacting with senior management and internal business control partners
Detail orientation
Ability to manage multiple priorities and multi task
Excellent time management and prioritization skills
Ability to meet tight deadlines
Ability to lead team huddles to deliver important departmental updates to team
Ability and willingness to continuously learn on the job
Ability to problem-solve and take ownership of process improvements
Ability to work in a team environment
Excellent verbal and written communication skills with ability to communicate effectively with senior leadership
Ability to assist in leading and delivering change initiatives
Flexibility- ability to work overtime when needed to meet client deadlines
Holiday work is required
Ability to communicate computer system problems

Desired Skills:

Working knowledge of Windows 10, Outlook and Excel
Data Entry, 10-key skills
Strong analytical skills
Team Player
PC literate
Ability to work under pressure
Ability to complete work quickly
Ability to work in team environment
Ability to organize and set priorities
Ability to communicate effectively
Detail & Quality oriented
Ability to work with little supervision
Ability to work over when needed
Ability to detect and handle unusual situations
Ability to adapt to new methods in an automated environment
Ability to identify processor and remitter errors
Ability to handle high volumes of work
Good hand eye coordination.
Ability to grasp basic data processing concepts/procedures
Ability to solve problems logically
Ability to maintain minimum production standards

Work Schedule:

Sunday-Thursday 8:30am-5:00pm

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21066363

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Ryan Evans

Referral Bonus:

0

Street Address

Primary Location:
6000 Feldwood Rd, GA, College Park, 30349