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Treasury F&S Advisor - Service

Jersey City, New Jersey;

Job Description:

Primary point of contact for high revenue clients, responsible for day to day servicing of treasury, cash management, card and/or depository products and services of varying complexity. Provides relationship management, servicing and technical assistance to internal business partners to resolve complex, unique client requests. Key Responsibilities: Receive and respond to requests received by phone, email from clients and internal partners; Perform Quality Assurance functions to ensure high risk processes are completed per procedure; Research complex issues raised by clients working with the banks card platforms that are not resolved by first point of contact; Work closely with technical partners both internally and externally to resolve clients issues.

Responsibilities:

Receive and respond timely to requests received by phone, email or SWIFT from clients and internal partners; Perform Quality Assurance functions to ensure high risk processes are completed per procedure; Research complex issues raised by clients by working with other business partners/system platforms that are not resolved by first point of contact; Work closely with product, sales and technical partners to resolve clients issues.

**Work Schedule - Rotating Shifts**

One week can be early coverage starting at 7:30 a.m. – 4 p.m. and the late week’s coverage is from 10:30 a.m. – 7 p.m.

Required skills:
Detailed understanding of Wire Transfer formatting; CHIPS and FED processes and the WTX system.   Familiarity with GIN investigations platform and rules covering investigations/compensation with regard to Wire Transfer.   In depth knowledge of treasury, cash management products, wholesale operations, and governing regulations. Team players who are self-starters, learn quickly and have a strong sense of ownership and accountability.   Excellent writing skills and the ability to communicate with senior level associates internally and externally. Must be a team player, take ownership, and drive for results to grow the business, sustain intensity and optimism while focusing on the client.


Desired skills:
Excellent PC skills, knowledge of Word, Excel, PowerPoint, desired.   

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

500

Job Description:

Primary point of contact for high revenue clients, responsible for day to day servicing of treasury, cash management, card and/or depository products and services of varying complexity. Provides relationship management, servicing and technical assistance to internal business partners to resolve complex, unique client requests. Key Responsibilities: Receive and respond to requests received by phone, email from clients and internal partners; Perform Quality Assurance functions to ensure high risk processes are completed per procedure; Research complex issues raised by clients working with the banks card platforms that are not resolved by first point of contact; Work closely with technical partners both internally and externally to resolve clients issues.

Responsibilities:

Receive and respond timely to requests received by phone, email or SWIFT from clients and internal partners; Perform Quality Assurance functions to ensure high risk processes are completed per procedure; Research complex issues raised by clients by working with other business partners/system platforms that are not resolved by first point of contact; Work closely with product, sales and technical partners to resolve clients issues.

**Work Schedule - Rotating Shifts**

One week can be early coverage starting at 7:30 a.m. – 4 p.m. and the late week’s coverage is from 10:30 a.m. – 7 p.m.

Required skills:
Detailed understanding of Wire Transfer formatting; CHIPS and FED processes and the WTX system.   Familiarity with GIN investigations platform and rules covering investigations/compensation with regard to Wire Transfer.   In depth knowledge of treasury, cash management products, wholesale operations, and governing regulations. Team players who are self-starters, learn quickly and have a strong sense of ownership and accountability.   Excellent writing skills and the ability to communicate with senior level associates internally and externally. Must be a team player, take ownership, and drive for results to grow the business, sustain intensity and optimism while focusing on the client.


Desired skills:
Excellent PC skills, knowledge of Word, Excel, PowerPoint, desired.   

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21066066

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Ryan Evans

Referral Bonus:

500