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Production Services Senior Analyst

Chester, , United Kingdom

Job Description:

Job Title: Production Services Senior Analyst

Corporate Title: Vice President

Location: Chester

Role Description:

This position is accountable for monitoring and providing first line support for all batch cycles, providing correct fixes to production job abends that occur in the processing of the daily batch cycle, as well as managing work requests as and when received in Bank of America (include Global Wholesale, Retail and Investment Banking Applications hosted on mainframes).

You will engage applications support teams to gauge risk assessment and minimize potential company exposure. The fixes should be applied in a timely and safe manner, to meet documented SLA’s regarding the completion of the batch work.

Receive and communicate turnover instructions through a review of all outstanding jobs with the departing and arriving shift. Initiate solution attempts for all jobs whose resolution is pending. Discuss problems and issues encountered during the shift including root cause analysis and applied fixes. Follow appropriate escalation procedures, SLA’s, and policies regarding management notification.

 Ensure all general policies and best practices are adhered to. The successful candidate must be a team player and must have good communication skills as the role will involve engaging with support teams on a regular basis. We are also constantly striving for ways to improve on our performance and delivery of our batch cycle, the candidate should be forward thinking and willing to put ideas forward.

The Team:

This position is on Production Control Level 1 team. Production Control Level 1 role sits within a wider team, Mainframe, iSeries and Production Control, totalling 17 currently at Chester UK.

–Team - Strong and Experienced Technical Mainframe Batch Break-Fix Team located at US, UK and Singapore.

–1st Level Support - Accountable for timely batch processing of mainframe technology clients (Line of Business)

–24x7x365 Batch Operations - Support & manage batch jobs on multitude of Mainframe Production, Pre-Production & UAT environments

.–Monitor & Break-Fix - Implement correct and timely fixes to all (mainframe) production job abends related IT Operations.

Training will be conducted on the job. Further training opportunities will be made available as progression is made. We champion diversity, build communities and encourage learning, resulting in a people orientated and balanced environment for all

Core Skills:

  • Preferred technical Skills include: COBOL, COBOL V5, JAVA, DB2(BMC utilities), VSAM, CICS, JCL, TWS, CA11, FILE MANAGER, TSO, release management tools, Dump Reading, Transmission protocols (NDM,FTP), ticketing systems (REMEDY) , IBM utilities, Microsoft Office Products
  • In depth understanding of IBM Mainframe batch scheduling tools (CA7 or OPC/TWS).
  • Strong IBM Mainframe (MVS) experience JCL, TSO, NDM / Connect Direct and Batch Job Break Fix experience.
  • Have a flexible and 'can do' attitude and a strong sense of initiative with the ability to learn fast and deal calmly with situations under pressure.
  • Knowledge of BMC Remedy or IT Service Management Tool and an understanding of ITIL certifications
  • Knowledge of monitoring tools like WebGUI/TBSM• An understanding of ITIL and Agile Methodology would be beneficial.
  • Participates with management in the development of technology products, service standards and development efforts that enhance Command Center capabilities.

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H6

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Production Services Senior Analyst

Corporate Title: Vice President

Location: Chester

Role Description:

This position is accountable for monitoring and providing first line support for all batch cycles, providing correct fixes to production job abends that occur in the processing of the daily batch cycle, as well as managing work requests as and when received in Bank of America (include Global Wholesale, Retail and Investment Banking Applications hosted on mainframes).

You will engage applications support teams to gauge risk assessment and minimize potential company exposure. The fixes should be applied in a timely and safe manner, to meet documented SLA’s regarding the completion of the batch work.

Receive and communicate turnover instructions through a review of all outstanding jobs with the departing and arriving shift. Initiate solution attempts for all jobs whose resolution is pending. Discuss problems and issues encountered during the shift including root cause analysis and applied fixes. Follow appropriate escalation procedures, SLA’s, and policies regarding management notification.

 Ensure all general policies and best practices are adhered to. The successful candidate must be a team player and must have good communication skills as the role will involve engaging with support teams on a regular basis. We are also constantly striving for ways to improve on our performance and delivery of our batch cycle, the candidate should be forward thinking and willing to put ideas forward.

The Team:

This position is on Production Control Level 1 team. Production Control Level 1 role sits within a wider team, Mainframe, iSeries and Production Control, totalling 17 currently at Chester UK.

–Team - Strong and Experienced Technical Mainframe Batch Break-Fix Team located at US, UK and Singapore.

–1st Level Support - Accountable for timely batch processing of mainframe technology clients (Line of Business)

–24x7x365 Batch Operations - Support & manage batch jobs on multitude of Mainframe Production, Pre-Production & UAT environments

.–Monitor & Break-Fix - Implement correct and timely fixes to all (mainframe) production job abends related IT Operations.

Training will be conducted on the job. Further training opportunities will be made available as progression is made. We champion diversity, build communities and encourage learning, resulting in a people orientated and balanced environment for all

Core Skills:

  • Preferred technical Skills include: COBOL, COBOL V5, JAVA, DB2(BMC utilities), VSAM, CICS, JCL, TWS, CA11, FILE MANAGER, TSO, release management tools, Dump Reading, Transmission protocols (NDM,FTP), ticketing systems (REMEDY) , IBM utilities, Microsoft Office Products
  • In depth understanding of IBM Mainframe batch scheduling tools (CA7 or OPC/TWS).
  • Strong IBM Mainframe (MVS) experience JCL, TSO, NDM / Connect Direct and Batch Job Break Fix experience.
  • Have a flexible and 'can do' attitude and a strong sense of initiative with the ability to learn fast and deal calmly with situations under pressure.
  • Knowledge of BMC Remedy or IT Service Management Tool and an understanding of ITIL certifications
  • Knowledge of monitoring tools like WebGUI/TBSM• An understanding of ITIL and Agile Methodology would be beneficial.
  • Participates with management in the development of technology products, service standards and development efforts that enhance Command Center capabilities.

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-21065992

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

James Bannerman

Referral Bonus:

0

Street Address

Primary Location:
Chester Business Park, Chester, CH4 9FB