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Sr Systems Engineer

Gurugram, , India;

Job Description:

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

Chief Technology Infrastructure (CTI), part of the Global Technology organization, consists of more than 7,000 employees worldwide. With a presence in more than 30 countries, CTI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. CTI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world.

Employee experience technology is part of the Chief Technology Infrastructure (CTI) organization, manages all end user computing, productivity, real time communications and collaboration services, including platform, voice, video, mobility and user support and operations services. The team operates in more than 30 countries and is responsible for delivering end-to-end technology and operations supporting desktop platforms, mobility services, and communication and collaboration technologies worldwide.

Job Description

IT Operations Management Support consultant: Responsible for monitoring, trend analysis, RCA, and incident remediation on Wintel servers for all applications part of shared services. Provide first and second level support for core messaging & collaboration products

Responsibilities

  • Monitor servers for alerts and be able to discern critical alerts that require escalation from those that can be safely ignored
  • Respond to Remedy Incident tickets and escalate as appropriate
  • Respond to and escalate to critical escalations via internal paging system as needed
  • Ability to understand global on-call/escalation schedules and handle frequent changes effectively
  • Server backup Monitoring and Verification. Restart and suspension of backup jobs as needed
  • Monitoring of alerts and appropriate escalation of said alerts for hardware appropriately 
  • Updating of Incident Management Database as incidents arise and are resolved
  • Monitor Group Mailboxes and act on emails as appropriate
  • Perform routine server health checks to ensure applications are running optimally
  • Participate in scheduled maintenance of the OS and applications.
  • Automate & enhance operational routines
  • Maintain operational process documentation

Requirements

  • Education: Bachelor's degree in a technology or IT security related field, or commensurate experience
  • Certifications, if any : ITIL and MCSE certification
  • Experience Range : 4 to 6 years

Foundational Skills

  • Experience in optimizing Splunk searches for defined use cases
  • Experience in monitoring, troubleshooting and analyzing the health of Applications monitored in Splunk
  • Experience in  developing Splunk Knowledge objects such as dashboards, scheduled searches alerts and reports for Application monitoring Experience in creating Splunk Dashboards and reporting capabilities
  • Perform data transformation using Splunk query.

Desired Skills

  • Certified in Microsoft Exchange 2010 onwards
  • 2 years’ experience in supporting Exchange
  • Proficiency in PowerShell scripting
  • Familiarity with Microsoft Office products (Word, Excel, PowerPoint, Visio) and Active Directory
  • Familiarity with basic network concepts
  • Experience in a customer service and support role preferably supporting desktop (PC) technology and enterprise email products and services

    Work Timings

    • 6:30 AM - 10:30 PM

    Location

    • GGM,HYD,MUM,CHN,GIFT

    Job Band:

    H7

    Shift: 

    Hours Per Week:

    45

    Weekly Schedule:

    Referral Bonus Amount:

    0

    Job Description:

    Overview

    Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

    We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

    Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

    * BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

    Process Overview

    Chief Technology Infrastructure (CTI), part of the Global Technology organization, consists of more than 7,000 employees worldwide. With a presence in more than 30 countries, CTI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. CTI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world.

    Employee experience technology is part of the Chief Technology Infrastructure (CTI) organization, manages all end user computing, productivity, real time communications and collaboration services, including platform, voice, video, mobility and user support and operations services. The team operates in more than 30 countries and is responsible for delivering end-to-end technology and operations supporting desktop platforms, mobility services, and communication and collaboration technologies worldwide.

    Job Description

    IT Operations Management Support consultant: Responsible for monitoring, trend analysis, RCA, and incident remediation on Wintel servers for all applications part of shared services. Provide first and second level support for core messaging & collaboration products

    Responsibilities

    • Monitor servers for alerts and be able to discern critical alerts that require escalation from those that can be safely ignored
    • Respond to Remedy Incident tickets and escalate as appropriate
    • Respond to and escalate to critical escalations via internal paging system as needed
    • Ability to understand global on-call/escalation schedules and handle frequent changes effectively
    • Server backup Monitoring and Verification. Restart and suspension of backup jobs as needed
    • Monitoring of alerts and appropriate escalation of said alerts for hardware appropriately 
    • Updating of Incident Management Database as incidents arise and are resolved
    • Monitor Group Mailboxes and act on emails as appropriate
    • Perform routine server health checks to ensure applications are running optimally
    • Participate in scheduled maintenance of the OS and applications.
    • Automate & enhance operational routines
    • Maintain operational process documentation

    Requirements

    • Education: Bachelor's degree in a technology or IT security related field, or commensurate experience
    • Certifications, if any : ITIL and MCSE certification
    • Experience Range : 4 to 6 years

    Foundational Skills

    • Experience in optimizing Splunk searches for defined use cases
    • Experience in monitoring, troubleshooting and analyzing the health of Applications monitored in Splunk
    • Experience in  developing Splunk Knowledge objects such as dashboards, scheduled searches alerts and reports for Application monitoring Experience in creating Splunk Dashboards and reporting capabilities
    • Perform data transformation using Splunk query.

    Desired Skills

    • Certified in Microsoft Exchange 2010 onwards
    • 2 years’ experience in supporting Exchange
    • Proficiency in PowerShell scripting
    • Familiarity with Microsoft Office products (Word, Excel, PowerPoint, Visio) and Active Directory
    • Familiarity with basic network concepts
    • Experience in a customer service and support role preferably supporting desktop (PC) technology and enterprise email products and services

      Work Timings

      • 6:30 AM - 10:30 PM

      Location

      • GGM,HYD,MUM,CHN,GIFT

      Learn more about this role

      Full time

      JR-21065556

      Band: H7

      Manages People:

      Manager:

      Talent Acquisition Contact:

      Leela Manoj Saidu

      Referral Bonus:

      0