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Production Services Lead (Change Management/ Service Delivery), Core Technology Infrastructure

Charlotte, North Carolina;

Job Description:

Role Summary: The Production Services Lead (Change Management/ Service Delivery) is responsible for deep knowledge of a portfolio of platforms, applications, and products within Retail, Preferred, Small Business and Wealth Management Technology and Data, Analytics & Insights Technology Release Management. We partners with CIO and TI teams to guide change events into production in a stable and risk free manner. This requires broad knowledge of the Lean TI/SDLC/ITIL/Change policy, processes, environments, and tools as well as the production risk control framework.

  • Responsible for Coordinating, Planning, Deploying and Quarterbacking Release Activities and Events for weekly and monthly releases across DAIT Portfolio

  • Provide Oversight and Support of Project and Application code & configurations from Lower Level Environments to Production

  • Provide Oversight, Coordination and Review of Remedy Change Requests (CRQ) records, Represent/Approve CRQ’s with Enterprise Change Review Boards

  • Responsible for broad knowledge of ITIL/change policies including waterfall and agile development methodologies including Lean IT

  • Responsible for broad knowledge of the environments, tools, processes utilized by the portfolio teams to develop, test, and plan changes

  • Participate in release control to complete production release events - average 7 to 10 days in duration and require working a minimum of 1 weekend a month

  • Act as liaison to other change and release teams across CSWT

  • Partner with CIO Teams - Application Managers & Leads, Release Train Engineers, Product & Project Owners and Testing Teams

  • Partner with TI Teams – Service Delivery, Infrastructure Engineering, Deployment/DES, WebSphere, Database, MQ, Mainframe, Midrange, GIS, WLM, and Performance Testing Teams

Required Skills:

  • 2 or more years’ experience with Release and Change Management Processes

  • ITIL and/ or Remedy Change experience

Desired Skills:

  • 5 or more years’ experience with Release and Change Management Processes

  • Ability to influence, lead, and communicate effectively across technology peers, business units

  • Knowledge of Database Technologies including DB2 (mainframe), Oracle (midrange), MEMSQL

  • Middleware technologies including IBM Websphere, MQ, Java, J2EE, Linux, Mulesoft

  • Adept at handling multiple tasks and adapt to daily changing requirements

  • Network Technologies - Load Balancers, Routing Protocols, etc…

  • Knowledge of banking systems is a plus

  • Strong organizational skills

  • Strong diplomacy and influence skills

  • Strong analytical and problem solving skills

  • Excellent oral, written, and presentation skills, including the ability to work in person, virtually, and in a globally-staffed environment

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Role Summary: The Production Services Lead (Change Management/ Service Delivery) is responsible for deep knowledge of a portfolio of platforms, applications, and products within Retail, Preferred, Small Business and Wealth Management Technology and Data, Analytics & Insights Technology Release Management. We partners with CIO and TI teams to guide change events into production in a stable and risk free manner. This requires broad knowledge of the Lean TI/SDLC/ITIL/Change policy, processes, environments, and tools as well as the production risk control framework.

  • Responsible for Coordinating, Planning, Deploying and Quarterbacking Release Activities and Events for weekly and monthly releases across DAIT Portfolio

  • Provide Oversight and Support of Project and Application code & configurations from Lower Level Environments to Production

  • Provide Oversight, Coordination and Review of Remedy Change Requests (CRQ) records, Represent/Approve CRQ’s with Enterprise Change Review Boards

  • Responsible for broad knowledge of ITIL/change policies including waterfall and agile development methodologies including Lean IT

  • Responsible for broad knowledge of the environments, tools, processes utilized by the portfolio teams to develop, test, and plan changes

  • Participate in release control to complete production release events - average 7 to 10 days in duration and require working a minimum of 1 weekend a month

  • Act as liaison to other change and release teams across CSWT

  • Partner with CIO Teams - Application Managers & Leads, Release Train Engineers, Product & Project Owners and Testing Teams

  • Partner with TI Teams – Service Delivery, Infrastructure Engineering, Deployment/DES, WebSphere, Database, MQ, Mainframe, Midrange, GIS, WLM, and Performance Testing Teams

Required Skills:

  • 2 or more years’ experience with Release and Change Management Processes

  • ITIL and/ or Remedy Change experience

Desired Skills:

  • 5 or more years’ experience with Release and Change Management Processes

  • Ability to influence, lead, and communicate effectively across technology peers, business units

  • Knowledge of Database Technologies including DB2 (mainframe), Oracle (midrange), MEMSQL

  • Middleware technologies including IBM Websphere, MQ, Java, J2EE, Linux, Mulesoft

  • Adept at handling multiple tasks and adapt to daily changing requirements

  • Network Technologies - Load Balancers, Routing Protocols, etc…

  • Knowledge of banking systems is a plus

  • Strong organizational skills

  • Strong diplomacy and influence skills

  • Strong analytical and problem solving skills

  • Excellent oral, written, and presentation skills, including the ability to work in person, virtually, and in a globally-staffed environment

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21065259

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Edward Paffendorf IV

Referral Bonus:

0