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Sr Ops Consultant - Specialty Product Servicing - CVS

Fort Worth, Texas;

Job Description:

The Sr. Operations Consultant role for Specialty Product Servicing will support the SPS organization in business deliverables associated with exam and issue management, initiatives and project / program management.

•  Owns E2E business responses and milestone evidence requests for all exams, audits and issues received in SPS space.

•  Partners with other Operations Consultant to determine proper ownership based on subject matter expertise and leader alignment.

•  Plan, coordinate and track all request items, ensuring appropriate approvals are received and delivered timely.

•  Operates as functional SME on initiatives to transform business, including development of business cases and partnering with Technology and Project Team.

•  Sits on functional leadership team acting as extension of management team in order to provide insight, actively participate and be well versed in functional priorities.

•  Represent functional leader on all exam management, initiative and program management needs with full ownership of deliverables associated with each (including routines such as dry-runs, kick-off meetings, executive summaries, etc.).

•  Effectively communicate status and progress and has ability to identify and escalate any potential delays and issues timely

Required Skills and Experience

•  Requires experience and knowledge of LOB (SPS / CVS) specific functions and tools that are necessary to assess and improve performance as well as teaching and coaching skills

•  Solid foundation of the Consumer Vehicle Servicing (CVS) processes including in-depth knowledge of systems

•  Communication: Demonstrates the ability to synthesize multiple messages delivering key summaries appropriate for both executive and front line communications

•  Analytical skills: Able to analyze data and trends at a deeper level, report and escalate when needed, recognize trends in performance and identify systemic skill gaps to curate solutions and readiness needs

•  Prioritization: Identifies key drivers and opportunities; identifies levers that influence trends; then prioritizes focus for greatest and most critical impact

•  Ownership: Demonstrates personal accountability to drive new initiatives that accelerate adoption, drive skills development and take performance to the next level

•  Meticulous attention to detail with a professional level of skepticism to ensure material is accurate and responsive

•  Proven competency in interacting efficiently and effectively with organizational leaders, business partners, and key executives to drive decisions

•  Ability to organize, prioritize, and meet aggressive deadlines on multifaceted projects, under pressure

•  Self-motivated individual who can work independently and also as an engaged member of the team

•  Proficient in Microsoft Office Suite, Outlook, Skype, WebEx and SharePoint  

Desired Skills and Experience

Exam and audit issue management experience

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

M-F 8-5

Referral Bonus Amount:

0

Job Description:

The Sr. Operations Consultant role for Specialty Product Servicing will support the SPS organization in business deliverables associated with exam and issue management, initiatives and project / program management.

•  Owns E2E business responses and milestone evidence requests for all exams, audits and issues received in SPS space.

•  Partners with other Operations Consultant to determine proper ownership based on subject matter expertise and leader alignment.

•  Plan, coordinate and track all request items, ensuring appropriate approvals are received and delivered timely.

•  Operates as functional SME on initiatives to transform business, including development of business cases and partnering with Technology and Project Team.

•  Sits on functional leadership team acting as extension of management team in order to provide insight, actively participate and be well versed in functional priorities.

•  Represent functional leader on all exam management, initiative and program management needs with full ownership of deliverables associated with each (including routines such as dry-runs, kick-off meetings, executive summaries, etc.).

•  Effectively communicate status and progress and has ability to identify and escalate any potential delays and issues timely

Required Skills and Experience

•  Requires experience and knowledge of LOB (SPS / CVS) specific functions and tools that are necessary to assess and improve performance as well as teaching and coaching skills

•  Solid foundation of the Consumer Vehicle Servicing (CVS) processes including in-depth knowledge of systems

•  Communication: Demonstrates the ability to synthesize multiple messages delivering key summaries appropriate for both executive and front line communications

•  Analytical skills: Able to analyze data and trends at a deeper level, report and escalate when needed, recognize trends in performance and identify systemic skill gaps to curate solutions and readiness needs

•  Prioritization: Identifies key drivers and opportunities; identifies levers that influence trends; then prioritizes focus for greatest and most critical impact

•  Ownership: Demonstrates personal accountability to drive new initiatives that accelerate adoption, drive skills development and take performance to the next level

•  Meticulous attention to detail with a professional level of skepticism to ensure material is accurate and responsive

•  Proven competency in interacting efficiently and effectively with organizational leaders, business partners, and key executives to drive decisions

•  Ability to organize, prioritize, and meet aggressive deadlines on multifaceted projects, under pressure

•  Self-motivated individual who can work independently and also as an engaged member of the team

•  Proficient in Microsoft Office Suite, Outlook, Skype, WebEx and SharePoint  

Desired Skills and Experience

Exam and audit issue management experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21064951

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Kerry Lucas

Referral Bonus:

0