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Telephone Sales Team Manager - Plano, TX

Plano, Texas

Job Description:

Manages a team of sales associates within a business unit. Plans, directs, supervises and evaluates work flow and sales performance. Coordinates work activities to achieve the volume expected to meet operational requirements. Monitors calls focusing on performance development, call handling statistics and service level adherence. Recognizes and recommends areas needing improvement. Handles escalated and unresolved calls from less experienced representatives. Manages associate recruiting, development, performance and retention as defined by the scorecard measures. 2-3 years of experience preferred.

Required Skills and Experience

  • At least 1-2 years of Customer Service Experience and/or comparable call center experience
  • Excellent written and oral communication skills
  • Works well independently
  • Strong ownership skills
  • Ability to manage multiple functions while managing and motivating the efforts of others
  • Ability to develop associates to achieve optimal performance results
  • Attention to detail with excellent organizational skills
  • Demonstrated ability to solve problems and make decisions
  • Flexible and adaptable with good time management skills
  • Ability to lead projects and continually utilize independent judgment

Desired Skills and Experience

  • At least 2 years of leadership/management experience
  • Customer centric approach to problem resolution
  • Adapts well to an ever changing environment
  • A thorough knowledge of the departments business or units functional operations

Job Band:

H5

Shift: 

2nd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Manages a team of sales associates within a business unit. Plans, directs, supervises and evaluates work flow and sales performance. Coordinates work activities to achieve the volume expected to meet operational requirements. Monitors calls focusing on performance development, call handling statistics and service level adherence. Recognizes and recommends areas needing improvement. Handles escalated and unresolved calls from less experienced representatives. Manages associate recruiting, development, performance and retention as defined by the scorecard measures. 2-3 years of experience preferred.

Required Skills and Experience

  • At least 1-2 years of Customer Service Experience and/or comparable call center experience
  • Excellent written and oral communication skills
  • Works well independently
  • Strong ownership skills
  • Ability to manage multiple functions while managing and motivating the efforts of others
  • Ability to develop associates to achieve optimal performance results
  • Attention to detail with excellent organizational skills
  • Demonstrated ability to solve problems and make decisions
  • Flexible and adaptable with good time management skills
  • Ability to lead projects and continually utilize independent judgment

Desired Skills and Experience

  • At least 2 years of leadership/management experience
  • Customer centric approach to problem resolution
  • Adapts well to an ever changing environment
  • A thorough knowledge of the departments business or units functional operations

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21064855

Band: H5

Manages People: Yes

Travel: No

Manager:

Talent Acquisition Contact:

Maria Melendez

Referral Bonus:

0

Street Address

Primary Location:
7105 CORPORATE DR, TX, Plano, 75024