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Operations Consultant

Charlotte, North Carolina;

Job Description:

Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for a single site/business unit or smaller business unit(s), including research. Participates in the design, development and implementation of complex products, systems and services in an operations environment. May manage projects and direct activities of a team related to special initiatives of an operations nature. Should function as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities. Should have in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers. Bachelor degree or equivalent preferred. Individual typically has 3-5 years of experience.

Line of Business Role Description:

The CashPro Connect Global Operations team responsible for supporting a 24x7 operation and resolving Client inquires for all CashPro Connect products.

Core function and role requirements:

Timely and accurate resolution of complex treasury problems that are often related to translation and/or movement of data between our Clients and the Bank as well as between internal systems.

Ability to track data through transformations to identify the root cause of a failure.

An expert on the CashPro Connect product suite with ability to collaborate with technical and non-technical business partners.

Weekly rotations to cover 24x7 on-call pager.

Working after normal business hours as needed to complete critical assignments.

Required Skills:

Critical thinking and problem solving skills.

Detail oriented and strong individual processes to stay organized and complete all assignments.

Strong verbal and written communication skills.

Skilled at building a technical response quickly with supporting evidence.

Excellent interpersonal skills to effectively coordinate and execute assignments with business partners.

Experience viewing various formatted files in a text editor to build an analysis about that data.

Undergraduate degree and/or relevant experience

Ability to cover afterhours, on-call support.

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for a single site/business unit or smaller business unit(s), including research. Participates in the design, development and implementation of complex products, systems and services in an operations environment. May manage projects and direct activities of a team related to special initiatives of an operations nature. Should function as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities. Should have in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers. Bachelor degree or equivalent preferred. Individual typically has 3-5 years of experience.

Line of Business Role Description:

The CashPro Connect Global Operations team responsible for supporting a 24x7 operation and resolving Client inquires for all CashPro Connect products.

Core function and role requirements:

Timely and accurate resolution of complex treasury problems that are often related to translation and/or movement of data between our Clients and the Bank as well as between internal systems.

Ability to track data through transformations to identify the root cause of a failure.

An expert on the CashPro Connect product suite with ability to collaborate with technical and non-technical business partners.

Weekly rotations to cover 24x7 on-call pager.

Working after normal business hours as needed to complete critical assignments.

Required Skills:

Critical thinking and problem solving skills.

Detail oriented and strong individual processes to stay organized and complete all assignments.

Strong verbal and written communication skills.

Skilled at building a technical response quickly with supporting evidence.

Excellent interpersonal skills to effectively coordinate and execute assignments with business partners.

Experience viewing various formatted files in a text editor to build an analysis about that data.

Undergraduate degree and/or relevant experience

Ability to cover afterhours, on-call support.

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21064831

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Ryan Evans

Referral Bonus:

0