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Talent Acquisition Operations Lead

Chester, , United Kingdom

Job Description:

Job Title: Talent Acquisition Operations Lead

LOB: Talent Acquisition  

Corporate Title: Vice President

Location: Chester

A brand new opportunity has become available for a Talent Acquisition Operations Lead to join the established Talent Acquisition team in the Chester office. EMEA Human Resources comprises of business facing HR generalists and specialists in areas such as Compensation and Benefits, Talent Acquisition (including Lateral and Campus recruitment) Learning and Leadership Development), Employee Relations and centralised Human Resource Shared Service Centre.

Within Talent Acquisition, we have a number of Line of Business facing recruitment teams, managing relationships and service delivery into their business areas.  They are supported by a number of centralised operations teams, delivering administrative support, such as, interview scheduling, contract generation and onboarding.

Bank of America offers a number of outstanding career opportunities designed to attract and retain all skill levels – a chance for both personal and professional development as well as a salary and benefit package designed to reflect the individual’s contribution.

Reporting to the Head of Operations, the Operations Lead is directly accountable for the delivery of the centralized operations teams.

Overall Responsibilities:

  • Day to day responsibility for the operations teams across Talent Acquisition, for both Campus and Lateral recruitment.

  • Providing oversight and driving transparency around operational performance to the TA senior leaders

  • Develop a deep knowledge of process and delivery for both Campus and Lateral Recruitment

  • Management of outsourced offshore service delivery

  • Hands-on responsibility for the delivery and tracking of Campus class onboarding activity.

  • Identifying and implementing process improvements to drive efficiency and candidate and client experience.

Specific Responsibilities:

Campus

  • Partner with Campus operational leads in other regions to align EMEA operational activity with global approach and to ensure EMEA operational requirements are represented at a global level.

  • Act as main point of contact for operational delivery of campus hiring/onboarding – ensuring candidate and line of business experience is at the forefront of what we do

  • Day to day reporting needs with a close eye for detail and through quality checking prior to action

  • Key approver for all Campus administration activity (such as invoicing, cost management, immigration), whilst ensuring guidelines and compliance requirements are met

  • Develop and maintain partnerships with Global Mobility, Onboarding, L&LD and Background Screening teams in order to meet campus hiring requirements

  • Work closely with the TA Head of Operations to identify issues and drive process improvement through campus hiring

  • Work with the RPO Operations Lead to ensure seamless operational delivery

  • Other tasks as identified

Lateral

  • Developing a sound knowledge of end to end lateral recruitment process

  • Working with our LOB Recruitment leads to constantly monitor and understand where we can improve processes, driving efficiencies, and improve overall experience

  • Deliver robust reporting to support the LOB recruitment teams

  • Challenge the status quo, ensuring our teams have the support in order to deliver the service effectively

  • Leading on and delivery of projects to support TA process improvements

Required Skills:

  • Previous people management experience

  • In depth understanding of the end to end recruitment processes within Bank of America

  • Demonstrable experience managing and analysing data, with a close eye for detail

  • Considerable experience working within a matrixed environment and a firm understanding of how to sequence decision making

  • Demonstrable understanding of clear and proactive communication to ensure alignment

  • Ability to dig into the detail to ensure successful delivery of our service

  • Able to work autonomously

  • Good working knowledge of Excel, with the ability to perform Pivots and Vlookups

Desired Skills:

  • Experience within both lateral and Campus

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H4

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Talent Acquisition Operations Lead

LOB: Talent Acquisition  

Corporate Title: Vice President

Location: Chester

A brand new opportunity has become available for a Talent Acquisition Operations Lead to join the established Talent Acquisition team in the Chester office. EMEA Human Resources comprises of business facing HR generalists and specialists in areas such as Compensation and Benefits, Talent Acquisition (including Lateral and Campus recruitment) Learning and Leadership Development), Employee Relations and centralised Human Resource Shared Service Centre.

Within Talent Acquisition, we have a number of Line of Business facing recruitment teams, managing relationships and service delivery into their business areas.  They are supported by a number of centralised operations teams, delivering administrative support, such as, interview scheduling, contract generation and onboarding.

Bank of America offers a number of outstanding career opportunities designed to attract and retain all skill levels – a chance for both personal and professional development as well as a salary and benefit package designed to reflect the individual’s contribution.

Reporting to the Head of Operations, the Operations Lead is directly accountable for the delivery of the centralized operations teams.

Overall Responsibilities:

  • Day to day responsibility for the operations teams across Talent Acquisition, for both Campus and Lateral recruitment.

  • Providing oversight and driving transparency around operational performance to the TA senior leaders

  • Develop a deep knowledge of process and delivery for both Campus and Lateral Recruitment

  • Management of outsourced offshore service delivery

  • Hands-on responsibility for the delivery and tracking of Campus class onboarding activity.

  • Identifying and implementing process improvements to drive efficiency and candidate and client experience.

Specific Responsibilities:

Campus

  • Partner with Campus operational leads in other regions to align EMEA operational activity with global approach and to ensure EMEA operational requirements are represented at a global level.

  • Act as main point of contact for operational delivery of campus hiring/onboarding – ensuring candidate and line of business experience is at the forefront of what we do

  • Day to day reporting needs with a close eye for detail and through quality checking prior to action

  • Key approver for all Campus administration activity (such as invoicing, cost management, immigration), whilst ensuring guidelines and compliance requirements are met

  • Develop and maintain partnerships with Global Mobility, Onboarding, L&LD and Background Screening teams in order to meet campus hiring requirements

  • Work closely with the TA Head of Operations to identify issues and drive process improvement through campus hiring

  • Work with the RPO Operations Lead to ensure seamless operational delivery

  • Other tasks as identified

Lateral

  • Developing a sound knowledge of end to end lateral recruitment process

  • Working with our LOB Recruitment leads to constantly monitor and understand where we can improve processes, driving efficiencies, and improve overall experience

  • Deliver robust reporting to support the LOB recruitment teams

  • Challenge the status quo, ensuring our teams have the support in order to deliver the service effectively

  • Leading on and delivery of projects to support TA process improvements

Required Skills:

  • Previous people management experience

  • In depth understanding of the end to end recruitment processes within Bank of America

  • Demonstrable experience managing and analysing data, with a close eye for detail

  • Considerable experience working within a matrixed environment and a firm understanding of how to sequence decision making

  • Demonstrable understanding of clear and proactive communication to ensure alignment

  • Ability to dig into the detail to ensure successful delivery of our service

  • Able to work autonomously

  • Good working knowledge of Excel, with the ability to perform Pivots and Vlookups

Desired Skills:

  • Experience within both lateral and Campus

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-21064719

Band: H4

Manages People:

Manager:

Talent Acquisition Contact:

Adrian Michal Zuber

Referral Bonus:

0

Street Address

Primary Location:
Herons Way, Chester, CH4 9FE