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Assistant Vice President / Vice President, e-Trading Rates Applications Service Desk Professional Markets

Singapore, , Singapore

Job Description:

Your background

Required:

  • Experience with exchange connectivity and troubleshooting
  • Knowledge of the main client B2C (e.g. Tradeweb, Bloomberg) and interdealer D2D markets (e.g. MTS) software
  • Knowledge of the Rates e-Trading business – Products, flows, Pricing, RFQs trading principles
  • Understanding of Infrastructure disciplines (networking, server, storage, messaging)
  • Enterprise Monitoring – ITRS Geneos, Splunk
  • Excellent communication skills and a sense of urgency essential
  • Operating systems – Linux primarily - ability to navigate the operating system
  • Performed in a role that demonstrates application of the key ITIL principles Incident, Problem, Service Request and Event Management etc.
  • SQL (intermediate level: multi-table joins, grouping results, stored procedures)
  • Job scheduling (Autosys, Crontab)
  • Resilience – must be resilient and confident working in a high pressure Front Office trading environment

Required business expertise would include:

  • Product knowledge – Preferably a Rates eTrading subject matter expert with a demonstrated history of supporting the following: Request for Quote flows, Government Bonds, Agency and Supranational Bonds, Interest Rates Futures, Interest Rates Swaps, Inflation-linked Bonds
  • Pricing/Valuation knowledge yield curves, funding curves, bond and swap pricing
  • Interdealer (D2D) and Client (B2C) markets connectivity and flows
  • End-to-end knowledge of different trade-lifecycles (e.g. a client negotiation, order placed on interdealer market)

Preferred:

  • Scripting languages: Unix Shell, Python
  • FIX protocol
  • Awareness of the regulatory environment (in particular MiFID II)
  • Splunk / AppDynamics

What you can expect

The FICC Electronic Trading MAPs Team is a new initiative to establish common support routines function across the FICC Electronic Trading Systems. BofA is building a team of 4 Rates SMES in APAC to take ownership of the 2nd level Support for Rates Electronic Trading. The team approach is one of collaboration and will work closely with the current APAC Rates MAPS Team as well as other Rates MAPS teams globally including teams in EMEA, AMRS and India to support the APAC Rates Electronic trading franchise. The Team will be part of the FICC Horizontal e-Trading Support team consisting of Rates, FX and EM team members, however they functionally align to the global rates team that consists of more than 50 people

The team has regular direct contact with multiple Rates trading business located in APAC and will have the opportunity to interact with traders, salespeople, business management (COO), application development teams and multiple infrastructure teams

What you will do

  • Part of the 2nd level e-Trading Support Team for end business users in Rates e-Trading
  • Providing high class Support to end-users for all e-Trading issues
  • Ownership and delivery of on-boarding support of or processes into the MAPS organization
  • Build and maintain strong partnerships with business stakeholders, application development teams and infrastructure contacts 
  • Monitoring of critical trading system environments
  • Troubleshooting system issues in a high demand environment
  • Proactive identification and resolution of problem hotspots
  • Identification of stability issues and owning/driving improvements
  • Tracking of support effort to enable effective issue hotspot reporting
  • Release implementation and enforcement of change management policy
  • Incident Management and Problem Management
  • Productivity Improvement - Identifying opportunities to simplify and improve processes

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H5

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

Required:

  • Experience with exchange connectivity and troubleshooting
  • Knowledge of the main client B2C (e.g. Tradeweb, Bloomberg) and interdealer D2D markets (e.g. MTS) software
  • Knowledge of the Rates e-Trading business – Products, flows, Pricing, RFQs trading principles
  • Understanding of Infrastructure disciplines (networking, server, storage, messaging)
  • Enterprise Monitoring – ITRS Geneos, Splunk
  • Excellent communication skills and a sense of urgency essential
  • Operating systems – Linux primarily - ability to navigate the operating system
  • Performed in a role that demonstrates application of the key ITIL principles Incident, Problem, Service Request and Event Management etc.
  • SQL (intermediate level: multi-table joins, grouping results, stored procedures)
  • Job scheduling (Autosys, Crontab)
  • Resilience – must be resilient and confident working in a high pressure Front Office trading environment

Required business expertise would include:

  • Product knowledge – Preferably a Rates eTrading subject matter expert with a demonstrated history of supporting the following: Request for Quote flows, Government Bonds, Agency and Supranational Bonds, Interest Rates Futures, Interest Rates Swaps, Inflation-linked Bonds
  • Pricing/Valuation knowledge yield curves, funding curves, bond and swap pricing
  • Interdealer (D2D) and Client (B2C) markets connectivity and flows
  • End-to-end knowledge of different trade-lifecycles (e.g. a client negotiation, order placed on interdealer market)

Preferred:

  • Scripting languages: Unix Shell, Python
  • FIX protocol
  • Awareness of the regulatory environment (in particular MiFID II)
  • Splunk / AppDynamics

What you can expect

The FICC Electronic Trading MAPs Team is a new initiative to establish common support routines function across the FICC Electronic Trading Systems. BofA is building a team of 4 Rates SMES in APAC to take ownership of the 2nd level Support for Rates Electronic Trading. The team approach is one of collaboration and will work closely with the current APAC Rates MAPS Team as well as other Rates MAPS teams globally including teams in EMEA, AMRS and India to support the APAC Rates Electronic trading franchise. The Team will be part of the FICC Horizontal e-Trading Support team consisting of Rates, FX and EM team members, however they functionally align to the global rates team that consists of more than 50 people

The team has regular direct contact with multiple Rates trading business located in APAC and will have the opportunity to interact with traders, salespeople, business management (COO), application development teams and multiple infrastructure teams

What you will do

  • Part of the 2nd level e-Trading Support Team for end business users in Rates e-Trading
  • Providing high class Support to end-users for all e-Trading issues
  • Ownership and delivery of on-boarding support of or processes into the MAPS organization
  • Build and maintain strong partnerships with business stakeholders, application development teams and infrastructure contacts 
  • Monitoring of critical trading system environments
  • Troubleshooting system issues in a high demand environment
  • Proactive identification and resolution of problem hotspots
  • Identification of stability issues and owning/driving improvements
  • Tracking of support effort to enable effective issue hotspot reporting
  • Release implementation and enforcement of change management policy
  • Incident Management and Problem Management
  • Productivity Improvement - Identifying opportunities to simplify and improve processes

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-21064677

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Harry Daudhar

Referral Bonus:

0

Street Address

Primary Location:
2 HARBOURFRONT PLACE, #02-01, Singapore, 098499