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Human Resources Service Centre - Service Delivery Analyst

Singapore, , Singapore

Job Description:

Your background

  • At least 2-3 years of Human Resources experience

  • Client and customer service focused

  • Team player

  • Strong verbal communication and writing skills

  • Ability to manage conflicting and demanding clients and priorities in a professional manner

  • Flexible/can-do attitude and disposition

  • Exercises careful judgment in handling employee enquiries

  • Meticulous and results driven

  • Ability to manage high volume of enquiries under tight delivery deadline

What you can expect

About the team: Asia Pacific HR Shared Services

The Bank of America Merrill Lynch Asia Pacific HR Shared Service Center based in Singapore provides a wide range of transactional HR services to employees and managers based in Singapore, Hong Kong, Australia, China, Japan, Taiwan, Korea, Malaysia, Indonesia, Philippine and Thailand.

The Service Center operates between 8am and 6pm Monday to Friday. You will be required to work on some public holidays.

About the role:

To deliver a first class query-handling and administration service to the business. 

What you will do

  • Provide HR query-handling services to the APAC Region.

  • Provide comprehensive and timely responses to enquiries from employees and managers, in accordance with service level agreements

  • Work with the Data Operations team to ensure that data quality is high.

  • Escalate issues as appropriate

  • Build strong relationship with internal stakeholders including managers and colleagues within the wider shared services team and the wider HR department.

  • Perform other duties as required by management/leadership, as assigned

  • Participate in metrics/data gathering

  • Continuously drive improvements in processes and services, as assigned.

  • Address and eliminate potential issues in current processes

  • Prepare standard and ad-hoc reports, as required

  • Foster an environment of continuous improvement and customer focus

  • Participate in ad hoc projects.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H6

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

  • At least 2-3 years of Human Resources experience

  • Client and customer service focused

  • Team player

  • Strong verbal communication and writing skills

  • Ability to manage conflicting and demanding clients and priorities in a professional manner

  • Flexible/can-do attitude and disposition

  • Exercises careful judgment in handling employee enquiries

  • Meticulous and results driven

  • Ability to manage high volume of enquiries under tight delivery deadline

What you can expect

About the team: Asia Pacific HR Shared Services

The Bank of America Merrill Lynch Asia Pacific HR Shared Service Center based in Singapore provides a wide range of transactional HR services to employees and managers based in Singapore, Hong Kong, Australia, China, Japan, Taiwan, Korea, Malaysia, Indonesia, Philippine and Thailand.

The Service Center operates between 8am and 6pm Monday to Friday. You will be required to work on some public holidays.

About the role:

To deliver a first class query-handling and administration service to the business. 

What you will do

  • Provide HR query-handling services to the APAC Region.

  • Provide comprehensive and timely responses to enquiries from employees and managers, in accordance with service level agreements

  • Work with the Data Operations team to ensure that data quality is high.

  • Escalate issues as appropriate

  • Build strong relationship with internal stakeholders including managers and colleagues within the wider shared services team and the wider HR department.

  • Perform other duties as required by management/leadership, as assigned

  • Participate in metrics/data gathering

  • Continuously drive improvements in processes and services, as assigned.

  • Address and eliminate potential issues in current processes

  • Prepare standard and ad-hoc reports, as required

  • Foster an environment of continuous improvement and customer focus

  • Participate in ad hoc projects.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-21064671

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Chelsea Aguirre

Referral Bonus:

0

Street Address

Primary Location:
2 HARBOURFRONT PLACE, #02-01, Singapore, 098499