girl looking into her desktop
Back to search results

Merchant Portfolio Analyst

London, , United Kingdom

Job Description:

The Merchant Portfolio Analyst (MPA) serves as the Implementation lead for our European Merchant clients.  The MPA serves as the primary point of contact for implementations and will lead the client onboarding process from start until the project has completed and the client can be handed over to the BAU servicing team. The MPA will make sure implementations are done to the highest standards and that our merchant customers can rest assured that their project is in safe hands with Bank of America.

The European Merchant organization at Bank of America is fairly new and continues to grow. Joining this team will allow the successful candidate to grow and learn in a very exciting and dynamic industry.

Key Responsibilities include but not limited to:

  • Serve as primary point for all implementations

  • Work together with the client to discuss their objectives, their milestones and create an implementation plan

  • Lead implementation calls and engage with internal and external partners to complete implementations successfully

  • Opens tickets for applications to be added to client profiles

  • Assists clients with configuration of their systems as well as testing

  • Products to be implemented; global gateway set up, 3DS, tokenization, virtual terminals, POS and acquiring

  • Ensures compliance with payment card industry data security standard reviews (PCI) assuring clients are reporting in the right categories and compliant with card brand regulations

  • Add additional locations, terminal requests and deactivation of MIDs and TIDs

  • Coordinates client modification requests throughout the organization

  • Deepens client awareness of self servicing options available on platform, optimizing the client experience

Skills and Experience required

  • Consultative sales experience with Large Corporate, and/or Commercial Banking clients

  • Demonstrable years of Card (Credit/Debit) industry experience (preferably acquiring)

  • Extenisve experience in a client interaction role

  • Knowledge of payment/ acquiring technology, interfaces, operational systems, operational acquiring processes

  • Strong analytical and organizational skills

  • Ability to cultivate and strengthen client relationships with senior business and IT staff member

  • Understanding of PC payment applications, merchant services industry applications, gateways, accounting systems, competition/competitive landscape in the payments industry, enterprise resource planning systems (ERP), data security (PCI), file formatting, and data transmissions

  • Demonstrated ability to work independently with minimal supervision toward the achievement of personal and team goals.

  • Demonstrated effective communication skills, including written, oral and presentation skills.

  • Effective planning, prioritization and time management acumen.

  • Ability to coach colleagues with less experience and/or knowledge, as necessary. 

  • Proficient in Microsoft Excel, Word, PowerPoint, and Outlook

  • Ability to quickly learn various sales applications

Desired Experience

  • Knowledge and experience in payments, merchant services, or related industry sales and consultation.

  • Consultative mindset, with the ability to develop client and business strategies to maximize growth and development.

  • Technologically savvy; comfortable with tablet and cloud-based solutions.

  • People management background in a sales and/or service environment

  • Knowledge of regulatory standards like SCA and PCI Standards and Information Security knowledge

Travel

  • On occasion, travel may be requested for this role.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

Job Band:

H5

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Merchant Portfolio Analyst (MPA) serves as the Implementation lead for our European Merchant clients.  The MPA serves as the primary point of contact for implementations and will lead the client onboarding process from start until the project has completed and the client can be handed over to the BAU servicing team. The MPA will make sure implementations are done to the highest standards and that our merchant customers can rest assured that their project is in safe hands with Bank of America.

The European Merchant organization at Bank of America is fairly new and continues to grow. Joining this team will allow the successful candidate to grow and learn in a very exciting and dynamic industry.

Key Responsibilities include but not limited to:

  • Serve as primary point for all implementations

  • Work together with the client to discuss their objectives, their milestones and create an implementation plan

  • Lead implementation calls and engage with internal and external partners to complete implementations successfully

  • Opens tickets for applications to be added to client profiles

  • Assists clients with configuration of their systems as well as testing

  • Products to be implemented; global gateway set up, 3DS, tokenization, virtual terminals, POS and acquiring

  • Ensures compliance with payment card industry data security standard reviews (PCI) assuring clients are reporting in the right categories and compliant with card brand regulations

  • Add additional locations, terminal requests and deactivation of MIDs and TIDs

  • Coordinates client modification requests throughout the organization

  • Deepens client awareness of self servicing options available on platform, optimizing the client experience

Skills and Experience required

  • Consultative sales experience with Large Corporate, and/or Commercial Banking clients

  • Demonstrable years of Card (Credit/Debit) industry experience (preferably acquiring)

  • Extenisve experience in a client interaction role

  • Knowledge of payment/ acquiring technology, interfaces, operational systems, operational acquiring processes

  • Strong analytical and organizational skills

  • Ability to cultivate and strengthen client relationships with senior business and IT staff member

  • Understanding of PC payment applications, merchant services industry applications, gateways, accounting systems, competition/competitive landscape in the payments industry, enterprise resource planning systems (ERP), data security (PCI), file formatting, and data transmissions

  • Demonstrated ability to work independently with minimal supervision toward the achievement of personal and team goals.

  • Demonstrated effective communication skills, including written, oral and presentation skills.

  • Effective planning, prioritization and time management acumen.

  • Ability to coach colleagues with less experience and/or knowledge, as necessary. 

  • Proficient in Microsoft Excel, Word, PowerPoint, and Outlook

  • Ability to quickly learn various sales applications

Desired Experience

  • Knowledge and experience in payments, merchant services, or related industry sales and consultation.

  • Consultative mindset, with the ability to develop client and business strategies to maximize growth and development.

  • Technologically savvy; comfortable with tablet and cloud-based solutions.

  • People management background in a sales and/or service environment

  • Knowledge of regulatory standards like SCA and PCI Standards and Information Security knowledge

Travel

  • On occasion, travel may be requested for this role.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

Learn more about this role

Full time

JR-21063893

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Kate Baynham

Referral Bonus:

0

Street Address

Primary Location:
2 King Edward St, London, EC1A 1HQ