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Loan Servicing Admin II

Charlotte, North Carolina

Job Description:

  • Enterprise Overview:

    Primary responsibility is to serve as point of contact for assigned client (internal / external) for all loan related servicing matters on low to moderately complex deals. Under supervision, deliver the highest level of service to lenders/investors, borrowers, vendors and internal business units while ensuring compliance with servicing agreements, government regulations and/or Company policies. Keys all transactions into System of Record/Loan Servicing System and/or workflow tool. Ensures all communication occurs timely and accurately. Monitor assigned loans to ensure funding and payment compliance with loan servicing agreements, loan documentation and Lender/Investor instructions. Coordinate funding's with Fulfillment and Assignment Desk as needed. Monitor, research or instruct payment processing for borrower payments, disbursements, fees, and collect appropriate fees due lender or servicer. Perform payoff quotes and related calculations including prepayment calculations. Maintain past due principal, interest and fees as well as reconciliation exceptions within acceptable levels.

    Job Description:

    Support a portfolio of direct and syndicated Commercial and Large Corporate loans booked to Loan IQ, providing post closing credit servicing related functions (advance, payment, rollover, research, etc.). Must be a team player, interact well with internal business partners and external clients and syndicated lenders. Demonstrate outstanding verbal and written communication skills. Exhibits the ability to multi-task, strong attention to detail, proficiency with numbers and effective organizational skills. Responds well to coaching in a cross-functional team environment. Must have flexibility in work hours during peak times. Must be adaptable to changing environment and contribute to process improvement initiatives.

    Required Skills:

    - Must have prior Customer Service experience

    - Solid technical skills with Excel, SharePoint, commercial loan systems (ACBS and LIQ)

    - Prior Loan Servicing experience

    - Excellent communication skills, especially in dealing with escalations

    - Strong analytical and problem solving skills

    - Excellent organization skills

    - Ability to work independently

    Desired Skills:

    -Strong Loan IQ knowledge or Syndicated loan deal knowledge

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 8-5

Referral Bonus Amount:

0

Job Description:

  • Enterprise Overview:

    Primary responsibility is to serve as point of contact for assigned client (internal / external) for all loan related servicing matters on low to moderately complex deals. Under supervision, deliver the highest level of service to lenders/investors, borrowers, vendors and internal business units while ensuring compliance with servicing agreements, government regulations and/or Company policies. Keys all transactions into System of Record/Loan Servicing System and/or workflow tool. Ensures all communication occurs timely and accurately. Monitor assigned loans to ensure funding and payment compliance with loan servicing agreements, loan documentation and Lender/Investor instructions. Coordinate funding's with Fulfillment and Assignment Desk as needed. Monitor, research or instruct payment processing for borrower payments, disbursements, fees, and collect appropriate fees due lender or servicer. Perform payoff quotes and related calculations including prepayment calculations. Maintain past due principal, interest and fees as well as reconciliation exceptions within acceptable levels.

    Job Description:

    Support a portfolio of direct and syndicated Commercial and Large Corporate loans booked to Loan IQ, providing post closing credit servicing related functions (advance, payment, rollover, research, etc.). Must be a team player, interact well with internal business partners and external clients and syndicated lenders. Demonstrate outstanding verbal and written communication skills. Exhibits the ability to multi-task, strong attention to detail, proficiency with numbers and effective organizational skills. Responds well to coaching in a cross-functional team environment. Must have flexibility in work hours during peak times. Must be adaptable to changing environment and contribute to process improvement initiatives.

    Required Skills:

    - Must have prior Customer Service experience

    - Solid technical skills with Excel, SharePoint, commercial loan systems (ACBS and LIQ)

    - Prior Loan Servicing experience

    - Excellent communication skills, especially in dealing with escalations

    - Strong analytical and problem solving skills

    - Excellent organization skills

    - Ability to work independently

    Desired Skills:

    -Strong Loan IQ knowledge or Syndicated loan deal knowledge

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21063481

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Erika Bennett

Referral Bonus:

0

Street Address

Primary Location:
900 W TRADE ST, NC, Charlotte, 28255