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Senior Fraud Policy Strategist

Newark, Delaware;

Job Description:

Who is Fraud Policy? 

We are part of the FCSO fraud team with a mandate to transform the legacy Policy function to be more strategic.  Our new mission is to help our product teams develop amazing products that our customers love AND also keep the Bank and our customers secure.  It is easy create products that are nearly totally fraud-proof but frustrate good customers with limitations and bad experiences. Getting that balance right is our mission and our passion.  We are looking for talented leaders to help us bring that mission to life.  If that sounds like something you want to be part of… then keep reading!

What we do?

- Lead the partnership with product teams to drive strategic discussions around business performance, initiatives, and emerging threats

- Think like a crook!  Drive the fraud risk assessment and defense design for new product initiatives

- Champion AND challenge the fraud policies that are used to manage fraud risk in order to optimize the balance between client experience, risk, and reward

- Take the initiative to use your expertise to find opportunities and issues, develop ideas on how to fix them, and then make it happen!

Who are we looking for?

- Thought leaders and self-starters who can take ownership for their space AND help us shape the broader strategy and approach

- Ability to build relationships and work across the organization

- Ability to think like a business owner (What is important to our product’s success)  … and a crook (how could I beat this?)

- Bonus points for prior product, fraud, risk, or analytic experience

***This position is posted as a more senior position but is flexible to be filled as a lower level position if the posted qualifications are met by a strong lower level applicant.***

Required to work from the primary work location listed when not in remote operating stance.

Initially you may be required to work from home and/or remotely in this role:

  • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)

  • Sufficient room to set up a laptop, monitor, keyboard and mouse

  • Comfortable space to work for a full shift

  • Quiet, private and SECURE space in which to work

Enterprise Role Overview:

Conceptualize, design and implement fraud prevention strategy; understand and quantify risks associated with new or proposed process or procedural changes, new products or programs, or changes in business conditions. Document and implement industry best practices; lead cross-functional initiatives to prevent fraud. Work with internal clients to understand, quantify and balance the relationship between revenue, cost and fraud losses (risk vs. reward) and establish fraud communication forums with internal clients and business partners.

Required Skills & Experience:

  • 2+ years of Fraud/risk management experience

  • Advanced PowerPoint and Excel skills

  • Excellent written, verbal, and interpersonal communication skills

  • Self-motivated and possess the ability to work in a fast paced environment and deliver action results quickly

  • Ability to engage across lines of business and with senior level executives

  • Experience with design and implementation of new processes and/or products

  • Experience with developing policy and/or technology requirements for initiatives

Desired Skills & Experience:

  • Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)

  • Experience in Six Sigma, Lean, Agile, JIRA

  • Basic technical skills in SAS/SQL

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Who is Fraud Policy? 

We are part of the FCSO fraud team with a mandate to transform the legacy Policy function to be more strategic.  Our new mission is to help our product teams develop amazing products that our customers love AND also keep the Bank and our customers secure.  It is easy create products that are nearly totally fraud-proof but frustrate good customers with limitations and bad experiences. Getting that balance right is our mission and our passion.  We are looking for talented leaders to help us bring that mission to life.  If that sounds like something you want to be part of… then keep reading!

What we do?

- Lead the partnership with product teams to drive strategic discussions around business performance, initiatives, and emerging threats

- Think like a crook!  Drive the fraud risk assessment and defense design for new product initiatives

- Champion AND challenge the fraud policies that are used to manage fraud risk in order to optimize the balance between client experience, risk, and reward

- Take the initiative to use your expertise to find opportunities and issues, develop ideas on how to fix them, and then make it happen!

Who are we looking for?

- Thought leaders and self-starters who can take ownership for their space AND help us shape the broader strategy and approach

- Ability to build relationships and work across the organization

- Ability to think like a business owner (What is important to our product’s success)  … and a crook (how could I beat this?)

- Bonus points for prior product, fraud, risk, or analytic experience

***This position is posted as a more senior position but is flexible to be filled as a lower level position if the posted qualifications are met by a strong lower level applicant.***

Required to work from the primary work location listed when not in remote operating stance.

Initially you may be required to work from home and/or remotely in this role:

  • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)

  • Sufficient room to set up a laptop, monitor, keyboard and mouse

  • Comfortable space to work for a full shift

  • Quiet, private and SECURE space in which to work

Enterprise Role Overview:

Conceptualize, design and implement fraud prevention strategy; understand and quantify risks associated with new or proposed process or procedural changes, new products or programs, or changes in business conditions. Document and implement industry best practices; lead cross-functional initiatives to prevent fraud. Work with internal clients to understand, quantify and balance the relationship between revenue, cost and fraud losses (risk vs. reward) and establish fraud communication forums with internal clients and business partners.

Required Skills & Experience:

  • 2+ years of Fraud/risk management experience

  • Advanced PowerPoint and Excel skills

  • Excellent written, verbal, and interpersonal communication skills

  • Self-motivated and possess the ability to work in a fast paced environment and deliver action results quickly

  • Ability to engage across lines of business and with senior level executives

  • Experience with design and implementation of new processes and/or products

  • Experience with developing policy and/or technology requirements for initiatives

Desired Skills & Experience:

  • Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)

  • Experience in Six Sigma, Lean, Agile, JIRA

  • Basic technical skills in SAS/SQL

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21063453

Band: H4

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Matthew Bachman

Referral Bonus:

0