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FX OPERATIONS ANALYST

Charlotte, North Carolina

Job Description:

FDCO Overview

The Fixed Income, Currency and Commodities (FICC) & Derivative Core Operations (FDCO) team perform end to end trade control, confirmation and settlements processes across FICC businesses and provides utility OTC derivative confirmation and settlement services for non FICC businesses.

Within FDCO, the teams provide multiple services such as FICC trade control, Foreign Exchange (FX) electronic matching and settlement, Over the Counter (OTC) derivative confirmation and settlement, and commodities operations.

Job Description

An exciting opportunity to join the GFX Operations CashProFX Client Servicing Team. The role entails analysis and ownership of a wide variety of FX operational processes in a challenging and fast paced environment. Manage sustained proficiency of complete, accurate and timely processes; responsible for onboarding, training, demonstrations, query resolution and escalations relating to the clients confirmation and settlement of their Foreign Exchange transactions within the CashProFX application. Communication by phone and email is required while providing exceptional customer service to both client and internal service partners. This role provides a fantastic learning opportunity and exposure relating to front to back processes such as; Trading/Sales, Technology, Client Onboarding and more.

Responsibilities

Involvement in supporting the organisation's overall strategies and how the business operates. Contribution in the development of business intelligence to support performance analysis and process enhancement to deliver a sustainable design model. 

Requirements

• Experience working in a financial institution in an Operations environment supporting FX or other institutionally traded financial products is beneficial.
• An effective and clear communicator across various levels within the organization with an ability to influence positive outcomes.
• Strong organizational skills with the ability to prioritize and manage workload through fluctuating volume periods; ability to multi task whilst managing competing priorities and deliveries.
• Self-motivated individual who demonstrates and encourages collaboration within and beyond his/her team.
• Excellent attention to detail and minimal history of errors. Holds self and others accountable for high performance standards.
• Logical approach to problem solving.
• Continuous learner with commitment to drive innovation within the team with a view in becoming a subject matter expert.  

Other Qualifications

∙ Strives to bring new thoughts and ideas in order to drive innovation and unique solutions.
∙ Excels in working among diverse viewpoints to determine the best path forward during problem resolution.
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

FDCO Overview

The Fixed Income, Currency and Commodities (FICC) & Derivative Core Operations (FDCO) team perform end to end trade control, confirmation and settlements processes across FICC businesses and provides utility OTC derivative confirmation and settlement services for non FICC businesses.

Within FDCO, the teams provide multiple services such as FICC trade control, Foreign Exchange (FX) electronic matching and settlement, Over the Counter (OTC) derivative confirmation and settlement, and commodities operations.

Job Description

An exciting opportunity to join the GFX Operations CashProFX Client Servicing Team. The role entails analysis and ownership of a wide variety of FX operational processes in a challenging and fast paced environment. Manage sustained proficiency of complete, accurate and timely processes; responsible for onboarding, training, demonstrations, query resolution and escalations relating to the clients confirmation and settlement of their Foreign Exchange transactions within the CashProFX application. Communication by phone and email is required while providing exceptional customer service to both client and internal service partners. This role provides a fantastic learning opportunity and exposure relating to front to back processes such as; Trading/Sales, Technology, Client Onboarding and more.

Responsibilities

Involvement in supporting the organisation's overall strategies and how the business operates. Contribution in the development of business intelligence to support performance analysis and process enhancement to deliver a sustainable design model. 

Requirements

• Experience working in a financial institution in an Operations environment supporting FX or other institutionally traded financial products is beneficial.
• An effective and clear communicator across various levels within the organization with an ability to influence positive outcomes.
• Strong organizational skills with the ability to prioritize and manage workload through fluctuating volume periods; ability to multi task whilst managing competing priorities and deliveries.
• Self-motivated individual who demonstrates and encourages collaboration within and beyond his/her team.
• Excellent attention to detail and minimal history of errors. Holds self and others accountable for high performance standards.
• Logical approach to problem solving.
• Continuous learner with commitment to drive innovation within the team with a view in becoming a subject matter expert.  

Other Qualifications

∙ Strives to bring new thoughts and ideas in order to drive innovation and unique solutions.
∙ Excels in working among diverse viewpoints to determine the best path forward during problem resolution.
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21063103

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Meghann Fields

Referral Bonus:

0

Street Address

Primary Location:
200 N College St, NC, Charlotte, 28255