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Analyst I - Apps Prog

Hyderabad, , India;

Job Description:

Overview

 

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

 

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

 

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

 

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

 

Process Overview

BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America.

Global Wholesale Banking Technology (GWBT) comprises of technology for Commercial, Corporate and Investment Banking Customers of Bank of America across the globe.  The team works closely with the business and strategic partners to architect, design and develop applications for the Global Wholesale Banking Line of Business.

Job Description

The individual will be part of Mainframes Production Support team and will be required to ensure the production all incidents related to the supported applications are resolved in a timely manner and functioning of the production environment with the view to maintain stability and control.

Responsibilities

  • Carrying out Production support for Mainframe/zVM applications.
  • Demonstrable experience in resolving complex issues involving multiple groups and liaise with key business stakeholders 
  • Strong analytical skills with a natural ability to research and resolve complex systems, applications and user issues
  • Good knowledge of ITSM and experience in production support, Incident management, problem management.
  • Ability to multi-task and adapt quickly to changes in priorities
  • Excellent spoken and written English and clear oral communication skills
  • Provides extended support when necessary, be flexible and may work in weekends as required for support.
  • Efficiently carry out day to day work activities specific to Production Support roles include Problem/Incident Management, Change Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Triage & vendor engagements.

Requirements

  • Education : B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)
  • Certifications, If Any: Not Mandatory

  • Experience range : 4-6 Years of relevant experience.

Foundational Skills

  • 4-6 years of experience in Mainframe application development or application support.
  • Strong technical skills – z/VM, NOMAD, REXX, COBOL,JCL and  CA7
  • Industry experience preferably in banking with support background and related high pressure environment, other industry experience will also be considered

Desired Skills

  • Experience in REXX and MARK IV Scripting.
  • Experience in DB2/IMS

Work Timings: Flexible to work in different shifts/weekend On call. (07:30 AM IST to 10:30 PM IST- As 2 shifts )

Job Locations: Hyderabad, Chennai, Gurugram, Mumbai

Job Band:

H6

Shift: 

Hours Per Week:

45

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Overview

 

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

 

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

 

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

 

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

 

Process Overview

BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America.

Global Wholesale Banking Technology (GWBT) comprises of technology for Commercial, Corporate and Investment Banking Customers of Bank of America across the globe.  The team works closely with the business and strategic partners to architect, design and develop applications for the Global Wholesale Banking Line of Business.

Job Description

The individual will be part of Mainframes Production Support team and will be required to ensure the production all incidents related to the supported applications are resolved in a timely manner and functioning of the production environment with the view to maintain stability and control.

Responsibilities

  • Carrying out Production support for Mainframe/zVM applications.
  • Demonstrable experience in resolving complex issues involving multiple groups and liaise with key business stakeholders 
  • Strong analytical skills with a natural ability to research and resolve complex systems, applications and user issues
  • Good knowledge of ITSM and experience in production support, Incident management, problem management.
  • Ability to multi-task and adapt quickly to changes in priorities
  • Excellent spoken and written English and clear oral communication skills
  • Provides extended support when necessary, be flexible and may work in weekends as required for support.
  • Efficiently carry out day to day work activities specific to Production Support roles include Problem/Incident Management, Change Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Triage & vendor engagements.

Requirements

  • Education : B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)
  • Certifications, If Any: Not Mandatory

  • Experience range : 4-6 Years of relevant experience.

Foundational Skills

  • 4-6 years of experience in Mainframe application development or application support.
  • Strong technical skills – z/VM, NOMAD, REXX, COBOL,JCL and  CA7
  • Industry experience preferably in banking with support background and related high pressure environment, other industry experience will also be considered

Desired Skills

  • Experience in REXX and MARK IV Scripting.
  • Experience in DB2/IMS

Work Timings: Flexible to work in different shifts/weekend On call. (07:30 AM IST to 10:30 PM IST- As 2 shifts )

Job Locations: Hyderabad, Chennai, Gurugram, Mumbai

Learn more about this role

Full time

JR-21063052

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Gouthami Gangam

Referral Bonus:

0